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Apple keep asking me for my credit car upgrade?


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Old 26-12-2016, 10:40
HDMI
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I have tried to download a couple of FREE downloads from apple for my macbook but they tell me I should i have to update my card details first.Why as the items are free
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Old 26-12-2016, 10:45
CappySpectrum
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Free downloads are prompting me with popup for my password followed by the buy or cancel dialog.

Had this installing the Playstation apps.


I only have the password set for purchases.
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Old 26-12-2016, 11:35
Gusto Brunt
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HDMI, check that you're actually dealing with APPLE.

Sounds like a scam operation to me.
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Old 26-12-2016, 11:36
CappySpectrum
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This is happening from the Apple app store.
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Old 26-12-2016, 13:00
Roush
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This is one of two things;

1. A routine security check on the account. If this is the case you will be asked to confirm payment card details (usually expiry date and security code) rather than updating them. This is just to confirm it is you using the account. It’s a little odd they do this on free downloads / updates but they do.

2. There’s an outstanding balance on the account due to a declined card. If this is the case you’ll need to clear the outstanding balance by entering card details before you can make any more purchases (including free downloads)


If it’s the first one and you really don’t want to confirm the card details then can remove the payment card from your account. You’ll be able to complete free downloads then.
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Old 26-12-2016, 14:12
s2k
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If you go into your account properties there is an option to set your payment type to "none".

-edit-
As mentioned in the previous post, if you already have a card linked to the account and have made previous purchases it is just for a security check.
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Old 27-12-2016, 10:46
HDMI
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I went into accounts, changed to none waited several minutes then is said can't access apple store
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Old 29-12-2016, 12:13
MartinPickering
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I have tried to download a couple of FREE downloads from Apple for my MacBook but they tell me I should I have to update my card details first. Why as the items are free?
Because. technically, it's still a payment. Even though the cost is zero, it still goes through the payment system and it will email you a receipt for £0.00.
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Old 30-12-2016, 11:00
HDMI
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Thank you for the advise, i have cancelled my card and now all is ok i have no intention of buying anything from the apple store again
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Old 30-12-2016, 12:25
Roush
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Thank you for the advise, i have cancelled my card and now all is ok i have no intention of buying anything from the apple store again
What an odd and over the top reaction.
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Old 30-12-2016, 12:53
CappySpectrum
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Because. technically, it's still a payment. Even though the cost is zero, it still goes through the payment system and it will email you a receipt for £0.00.
I didn't get that. It happens on the Sony Playstation Network though.

The only time I get an email from Apple is for true purchases.
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