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When is a customer "new" ?


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Old 27-12-2016, 21:57
001_ATLANTIS
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Having just received a shocker of a new bill from Virgin (I'm just about to go out of contract and all previous discounts have expired) I have been considering my options.

I spoke with billing and retentions but could get nothing meaningful out of them and have gone nuclear and cancelled. I immediately received an email confirmation from media disconnections so I suppose that's it. Should I still expect a last minute call with a better offer?

If that doesn't happen I was however thinking that as the current agreement is actually in the name of my father (who lives with me) I might apply as a new customer in my own right and take advantage of a new customer deal currently running. Has anyone successfully done this or are Virgin likely to reject it as we do of course have the same address.

Views appreciated.
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Old 28-12-2016, 07:14
Randomguy1
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I know with sky you are classed as a new customer after 12 months. You could sign up in your name. If you can try and use a different bank account as sometimes they check. Also check TopCashback and Quidco sites and click through them to get cash back for joining. You can sometimes earn hundreds of pounds through them.
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Old 28-12-2016, 19:19
owl61uk
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I left Virgin in October after being with them for about 15 years. Deal was OK what they offered but nothing special so I gave my notice. Did not get any calls to entice me back

Went with BT instead and best thing I have done.I was on 150mb broadband and my oldish laptop was getting about 40mb at best. Now with BT 56 mb and getting typically 45mb.

have a think about which TV package you are on , do you really need all of them. I have BT plus which is Freeview plus some others, NAt Geo, Discovery Alibi, Watch etc and that is more than enough.

The difference in price is around £200 per year.

Once my 12 month contract is up I will look around for best deal, If that is Virgin/ Sky/Plusnet I will go with whatever is best deal
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Old 28-12-2016, 21:55
001_ATLANTIS
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Retention offer was basically pay more for a lesser level of service than currently receiving - hardly a winning offer! I am now looking at BT and reckon you are right about the TV package. When I consider which channels I watch I really don't need the 200 plus Virgin XL gives me so a saving there is a bit of a no brainer. I think the only thing that I have doubts about is the BT Broadband. I'm not a huge downloader of stuff but am a bit concerned that dropping from 200mb to 78mb might not be great.
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Old 30-12-2016, 01:35
001_ATLANTIS
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Thankfully, the problem has now beeen resolved. A very nice man from retentions phoned me back and offered me a much better deal than I am currently on. Happy days!
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Old 04-01-2017, 18:54
owl61uk
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Glad you got it sorted

I was on 150mb with Virgin and I find the 56 mb from BT more than enough. In our house our family mainly surf the net and watch Netflix 3 of us. Never had a n issue with buffering.
We dont upload a great deal nor do we do any serious gaming
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