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Old 30-12-2016, 09:36
DavidT
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Don't know if anyone knows how DPD plan their routes? The two deliveries signed for but not delivered to me have one thing in common. The phone tracker in both cases showed the van to be approximately 1 hour away from me when they were signed for.

Now definitely for the second one it was delivered to the next door business. So do business deleveries get priority with DPD? I ask because assuming their delivery was at the correct time then the delivery driver in theory had a delivery plan that meant delivering to two properties side by side an hour apart. Given the pressures on delivery drivers that seems ridiculous.
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Old 30-12-2016, 10:02
HeavySaurus
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I've noticed delivery people getting increasingly lazy about these things. We have a concierge at the end of the road who can sign for small parcels if the residents are out, and now that they've figured that out they don't even bother trying to deliver to the flats. I'm often sitting here waiting for a delivery when I get an email from reception saying they've signed for a parcel and please can I go collect it asap due to the limited space they have. And they never post a card through the door saying delivery was attempted and it's been left in my safe place, obviously because they've never been to the door.
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Old 30-12-2016, 15:36
Yosemite
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We have a concierge at the end of the road who can sign for small parcels if the residents are out, and now that they've figured that out they don't even bother trying to deliver to the flats.
I'm pretty sure that you would do the same thing if you were a courier company driver who is under extreme time pressure (which almost all of them are). I certainly would.

This time pressure is no doubt the reason for most of the recurring complaints (on this thread and many others) but few people seem willing to consider the situation from someone else's point of view.
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Old 30-12-2016, 16:13
HeavySaurus
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I'm pretty sure that you would do the same thing if you were a courier company driver who is under extreme time pressure (which almost all of them are). I certainly would.

This time pressure is no doubt the reason for most of the recurring complaints (on this thread and many others) but few people seem willing to consider the situation from someone else's point of view.
So we're to put up with poor service because the courier companies treat their drivers badly? The are where our parcels can be kept really is limited, it's meant to be only used if a resident isn't home to accept a delivery, not because the drivers don't want to knock on a few doors. How does it help to shift their stresses onto the property management staff, who are now drowning in parcels they can't store safely?

I'm not claiming life as a delivery driver is rosy at all, and I'm sure it sucks at times, but that's their employers' responsibility, not for customers to sit back and just accept that their deliveries are handled carelessly.
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Old 30-12-2016, 19:49
Yosemite
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So we're to put up with poor service because the courier companies treat their drivers badly? The <place> where our parcels can be kept really is limited, it's meant to be only used if a resident isn't home to accept a delivery, not because the drivers don't want to knock on a few doors.
Do you expect delivery drivers to be psychic?

I'm not claiming life as a delivery driver is rosy at all, and I'm sure it sucks at times, but that's their employers' responsibility, not for customers to sit back and just accept that their deliveries are handled carelessly.
Is it "carelessly" though?

They are left (and signed for) by "a concierge at the end of the road who can sign for small parcels if the residents are out".

This seems perfectly reasonable to me. Regardless of whether the residents are in fact at home, the parcels are left in a secure place which will enable the recipients to collect them at their convenience.

Is this really so inconvenient? It doesn't seem so to me.
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Old 30-12-2016, 20:13
HeavySaurus
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No, our arrangement is admittedly more convenient than most, but when at the same time my friends are finding theirs left in very dodgy places, or catching the drivers walking away having dumped their parcels wherever when they were at home the whole time it does make it seem more like just plain laziness and carelessness than efficiency.

And no I don't expect them to be psychic, I expect them to ring the buzzer to see if we're home, like a reasonable person.
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Old 30-12-2016, 21:30
myss
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Oh OP what a joke! Left letterbox?? And then they use a town in another country as part of the proof of the delivery?? Were they in that much of a hurry??!!
Well DHL themselves said they would come back to you on the 3rd January, their explanation would be interesting.
I've had one experience with DHL where they left a parcel with a neighbour.... which I hate, even though on their site it said they would leave a card if you're not indoors.
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Old 30-12-2016, 22:39
Si's Gal
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Oh OP what a joke! Left letterbox?? And then they use a town in another country as part of the proof of the delivery?? Were they in that much of a hurry??!!
Well DHL themselves said they would come back to you on the 3rd January, their explanation would be interesting.
I've had one experience with DHL where they left a parcel with a neighbour.... which I hate, even though on their site it said they would leave a card if you're not indoors.
I'll be sure to come back and update everyone

But if Left Letterbox turns out to mean that they posted it through a letterbox and they didn't take a photo or get a signature then it's my word against theirs. I can get my money back through chargeback but that's not the point. And actually, I am glibly saying I can get my money back but I don't know that for a fact.

Oh well. We'll know in four days!
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Old 30-12-2016, 22:48
DavidT
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placed an order with Amazon today for three items. All three are coming from different couriers. DPD, Hermes and Royal Mail. Wonder what will actually turn up?
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Old 31-12-2016, 11:14
DavidT
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Royal Mail one has arrived.
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Old 31-12-2016, 13:48
DavidT
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Hermes delivery arrived. Guess what? DPD have failed again. Despite me leaving directions and phone number it's gone AWOL again. Claimed to have posted it at 13.04 today. I've watched the tracker this morning and they never got near us. Every single time whether it's at home or to work or click and collect DPD mess it up! What I have noted is that on their map where they show your location it shows us somewhere completely different.
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Old 31-12-2016, 14:26
albertd
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What I have noted is that on their map where they show your location it shows us somewhere completely different.
Not an anagram of your post code by any chance?
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Old 31-12-2016, 14:34
DavidT
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No, not at all. Thing is DPD have delivered here for years with no problems until the last 18 months or so.
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Old 31-12-2016, 14:37
babinaba
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DPD are great
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Old 31-12-2016, 14:42
DavidT
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No they are not! Seven failed deliveries in a row. Including a supposed click and collect at Halfords. Don't know what's happened to them recently but have gone downhill massively around here at least.
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Old 31-12-2016, 15:10
RebelScum
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DPD are the best in my experience.
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Old 31-12-2016, 16:00
Yosemite
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DPD are the best in my experience.
I agree.

No they are not! Seven failed deliveries in a row. Including a supposed click and collect at Halfords. Don't know what's happened to them recently but have gone downhill massively around here at least.
Seven failed deliveries in a row cannot be coincidence and strongly suggests that there is a problem which is peculiar to you.

You should consider what factors could be causing your particular difficulties. Have all of your deliveries come from one single (perhaps local) depot? Have you previously been hostile towards one of their delivery drivers who might be seeking retribution? Is there a very similar address to yours at the location shown on the tracker? Something else?

I can imagine your frustration but your situation seems to be an isolated case. That so many people (including me) continue to rate DPD so highly suggests that their service hasn't deteriorated widely.
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Old 31-12-2016, 16:23
albertd
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Is there a very similar address to yours at the location shown on the tracker?
It was with that in mind I asked about a post code anagram. If DPD have the address on record, but incorrect in some detail (like a wrong digit in the post code), that could account for it. It may not be the address given to the suppliers recently, but one which was wrongly recorded a while back.
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Old 01-01-2017, 14:27
Mr_Bee
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I've never had that many problems thankfully. Although TNT did put a note through the door saying my parcel had been left with a neighbour. Unfortunately they didn't tell me which neighbour, so it was a faff ringing them to find out exactly what they'd done with it.

I'd agree with DPD being the best. I think it's them where you can actually track your delivery on a map and it gives you an estimate as to when the driver will be with you.

In the long run, the free or cheap prices we pay for delivery just aren't sustainable IMO. It's a race to the bottom with quality of service.
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