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Problem with change of Apple ID on a new MacBook Air |
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#1 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Problem with change of Apple ID on a new MacBook Air
I have been helping a friend who has a new MacBook Air. It was setup originally with an Apple ID derived from her TalkTalk email address. However, there were problems with this - when she tried to log in to iCloud it said "This Apple ID is valid but is not an iCloud account". She spoke to Apple and after a month of talking to their support including escalation to California there was no solution. So I decided to reinstall MacOS and also get her to sign up with a Gmail address to use as her Apple ID instead of TalkTalk (I detest TalkTalk as being terribly proprietary and tainted by AOL).
All was fine after that, except that she no longer has access to the preinstalled apps such as Pages without buying them. Can anyone tell me whether the linkage here is to the physical machine or the Apple ID ? |
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#2 |
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Join Date: Jul 2004
Posts: 10,776
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I don't use any of these programs but they are in my App Store purchased list. It seems to qualify for free versions you have to have purchased a Mac from/after October 1st 2014 but to install it you need to sign in with an Apple ID. So although it's connected to the purchase of a Mac the ability to use the apps depends on an Apple ID.
See http://www.apple.com/uk/creativity-apps/mac/up-to-date/ If those apps are not showing as purchased in App Store then I expect setting up a new Apple ID means that the store doesn't know that a qualifying Mac was purchased by the new ID holder. Hopefully you can ask Apple Care to do whatever it takes, perhaps through the "Up-To-Date programme". See link above. In short the purchase of a qualifying machine is the link to the free apps but you need an Apple ID to install them. An Apple ID that "knows" a qualifying machine has been purchased. Having said all that I never really liked them, if I didn't have MS Office I'd use one of the free office suites. Mostly I use Textwrangler for simple stuff and inDesign when I want fancy - horses for courses. |
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#3 |
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Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,935
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The bundled / pre-installed apps can only be claimed once per qualifying machine. Once they're claimed they become linked to that Apple ID. She will need to revert to using her old Apple ID to install any apps associated with that ID. (The primary email address could be changed to a Gmail one if there was a desire to move away from the TalkTalk one.)
https://support.apple.com/en-gb/HT203658 The error on the old Apple ID persisting after attempted use on iCloud is usually down to their being no iCloud email account on the Apple ID. Adding an iCloud email account often solves this. |
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#4 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Quote:
The bundled / pre-installed apps can only be claimed once per qualifying machine. Once they're claimed they become linked to that Apple ID. She will need to revert to using her old Apple ID to install any apps associated with that ID. (The primary email address could be changed to a Gmail one if there was a desire to move away from the TalkTalk one.)
https://support.apple.com/en-gb/HT203658 The error on the old Apple ID persisting after attempted use on iCloud is usually down to their being no iCloud email account on the Apple ID. Adding an iCloud email account often solves this. |
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#5 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Quote:
.
Having said all that I never really liked them, if I didn't have MS Office I'd use one of the free office suites. Mostly I use Textwrangler for simple stuff and inDesign when I want fancy - horses for courses. |
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#6 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,374
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Quote:
I have been helping a friend who has a new MacBook Air. It was setup originally with an Apple ID derived from her TalkTalk email address. However, there were problems with this - when she tried to log in to iCloud it said "This Apple ID is valid but is not an iCloud account". She spoke to Apple and after a month of talking to their support including escalation to California there was no solution. So I decided to reinstall MacOS and also get her to sign up with a Gmail address to use as her Apple ID instead of TalkTalk (I detest TalkTalk as being terribly proprietary and tainted by AOL).
All was fine after that, except that she no longer has access to the preinstalled apps such as Pages without buying them. Can anyone tell me whether the linkage here is to the physical machine or the Apple ID ? https://support.apple.com/en-gb/HT201060 |
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#7 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Quote:
You could also try setting up Family Sharing between the old and new account.
https://support.apple.com/en-gb/HT201060 |
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#8 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,374
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Quote:
Good idea, but as I said in my OP I cannot login to iCloud with the original ID
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#9 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Quote:
You don't need to login to iCloud to download apps from the App Store.
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#10 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,374
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Ah, OK. I'll get her to login using her old Apple ID to download it. Problem then is each time it needs updating she will have to use her old Apple ID.
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#11 |
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Forum Member
Join Date: Jan 2016
Posts: 297
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Ah, OK. I'll get her to login using her old Apple ID to download it. Problem then is each time it needs updating she will have to use her old Apple ID.
This SHOULD liberate the Gmail email to be attached to the TalkTalk labelled Apple ID, log into https://appleid.apple.com/account/manage to change the emails attached to the Apple IDs. When you do this, you should have access to the purchased apps on the machine and be able to install them. Basically because you loathe TT for some arbitrary reason you've created your own mess. |
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#12 |
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Forum Member
Join Date: Aug 2005
Posts: 4,206
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Quote:
You're really not getting it. An Apple ID is assigned to an email because it is a unique identifier. Log into the old (TalkTalk labelled) account and change the primary email to the Gmail email - BUT problem is, you've gone about it the wrong way by creating an Apple ID with the Gmail email. A workaround is to add an alias to the TalkTalk email. Log into the Gmail labelled Apple ID and change the primary email to the TalkTalk alias.
This SHOULD liberate the Gmail email to be attached to the TalkTalk labelled Apple ID, log into https://appleid.apple.com/account/manage to change the emails attached to the Apple IDs. When you do this, you should have access to the purchased apps on the machine and be able to install them. Basically because you loathe TT for some arbitrary reason you've created your own mess. So for good reason I want to move her away lock stock and barrel from TT. Creating aliases etc is not going to work. This is daft, she is resistant to buying it again when it was originally free. I will buy it for her at the princely sum of £14.99. I will spend far more than that in my time trying to work around the problem. |
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#13 |
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Forum Member
Join Date: Jan 2016
Posts: 297
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Quote:
I don't loathe TT for some arbitrary reason, it is for good reason. TT is a proprietary mess just as AOL was before it.
So for good reason I want to move her away lock stock and barrel from TT. Creating aliases etc is not going to work. This is daft, she is resistant to buying it again when it was originally free. I will buy it for her at the princely sum of £14.99. I will spend far more than that in my time trying to work around the problem. |
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