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Old Yesterday, 11:51
TYCO
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If you are using a videoconferencing platform in browser and there is no audio but the video is working perfectly and high quality, could it be down to internet connection issues? I think that video is many many times more demanding on the connection than audio, so if there were connection problems you'd sacrifice video before audio, or have i misunderstood?
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Old Yesterday, 20:06
SteveMcK
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If you are using a videoconferencing platform in browser and there is no audio but the video is working perfectly and high quality, could it be down to internet connection issues?
I'd be more inclined to suspect that you're missing a codec for the audio format in use. Is the audio missing in both directions, or just one? Does the videoconf software have options to choose different audio protocols?
I think that video is many many times more demanding on the connection than audio, so if there were connection problems you'd sacrifice video before audio, or have i misunderstood?
That's certainly been my experience. Video wil get blocky and slow to update long before audio suffers. A modern audio codec can get very good audio quality into 16kbit/s or less, and adequate audio into half that, it's unlikely that your internet connection is that bad.
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Old Yesterday, 20:39
TYCO
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That's certainly been my experience. Video wil get blocky and slow to update long before audio suffers. A modern audio codec can get very good audio quality into 16kbit/s or less, and adequate audio into half that, it's unlikely that your internet connection is that bad.
That's my point, so if there were connection problems you would definitely notice it in the video. You couldn't have crystal clear video with a poor internet connection.

The audio on my end was perfectly fine, but my client couldn't hear me.
Thanks for your response.
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Old Yesterday, 20:42
moox
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What system is it? In a former life I worked for one of the big telepresence firms on some of this stuff.

The problem is that "real" video conferencing systems rely on a mechanism called "quality of service" to try to keep things on track. You'd ensure that audio / video is prioritised well above all other types of traffic, like web browsing or email.

That's only possible when you control things from end to end, e.g. you're sitting at your desk at the office and so are the other people. There's no such mechanism to prioritise it when you're connected via the internet.

If there is no audio at all, not even clicks or pops, then I'd say something else is wrong.
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Unread Today, 08:01
TYCO
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What system is it? In a former life I worked for one of the big telepresence firms on some of this stuff.

The problem is that "real" video conferencing systems rely on a mechanism called "quality of service" to try to keep things on track. You'd ensure that audio / video is prioritised well above all other types of traffic, like web browsing or email.

That's only possible when you control things from end to end, e.g. you're sitting at your desk at the office and so are the other people. There's no such mechanism to prioritise it when you're connected via the internet.

If there is no audio at all, not even clicks or pops, then I'd say something else is wrong.
Basically it's a conferencing system through google chrome. I use it often. I arranged a time to meet a client and we did, but my client couldn't hear me. The video quality was excellent as was the audio I was receiving. To check things, the client went to youtube and played a video, there was audio on youtube (although it came through the client's external speakers even though he was wearing headphones, which I thought was odd). I tested my recording setup and my microphone was recording sound. I knew my internet connection was good because I was loading other sites at the same time, without problems and very fast, so really I'm just trying to eliminate it as the problem here.
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