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New Skybox installed by Sky- wrong box? wrongly installed?


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Old Yesterday, 15:58
thenetworkbabe
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Got new box - as old one seemed to be having nervoous breakdown. Was told by sky technical people on phone that the new sky+hd box would need 2 cables fitted to reciever from dish. Engineer trurns up and says it only needs one, He just sets up and goes in 15 minutes. . A little while into exploring box. I note you can't record a channel and watch another without two inputs . internet search tells me same. This obviously defeats the point of a record function somewhat.

Question - do they usually only install one input line , or charge for a second, or did I have a perticularly idle installer?

Was offered a new £269 box which I took to be the 2 TB one - But seem to have been given a 500GB 2015 drx 890 wl.

Does this match the description of a new box when its from 2015/cheaper? What do they normally give out ? Have they withsrawn the +hd 2 TB box - to make people take Q??????????

Complicating factor is that the 890 WL does have a scart - that will connect to my DVD player for recordings I want to keep. Do all the new TB boxes come with a scart connection, or should I stick with the older box they have delivered if I want this?

Need some more knowledge here, before I start querying this

Many thanks for any help. .
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Old Yesterday, 16:05
Andrue
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That doesn't sound right. I can imagine that a Sky Q box might only need one feed to record and view but equally I think you'd know if you'd been given a Sky Q. The boxes are physically smaller (about the size of a thin hardback book) and the UI is utterly different.
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Old Yesterday, 16:08
sodafountain
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As far as I am aware, tehy no longer supply the 2TB Sky+HD box (unless they are on a callout to fix a faulty one, then they will replace like for like).

They should have installed the 2nd cable, sounds like a lazy installer.

Send an e-mail complaining to jeremy.darroch@bskyb.com explaining the issue (and point out you are not happy at paying £269 for a 500GB box, you thought it would be a 2TB), and advise you want to cancel the install, see what they offer.
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Old Yesterday, 16:09
sodafountain
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That doesn't sound right. I can imagine that a Sky Q box might only need one feed to record and view but equally I think you'd know if you'd been given a Sky Q. The boxes are physically smaller (about the size of a thin hardback book) and the UI is utterly different.
Nope, a SkyQ box still requires 2 feeds, as you get half the channels down 1 feed, and half down the other, with just 1 cable, only half of the available channels (approx) would be available.
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Old Yesterday, 16:20
chrisjr
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Got new box - as old one seemed to be having nervoous breakdown. Was told by sky technical people on phone that the new sky+hd box would need 2 cables fitted to reciever from dish. Engineer trurns up and says it only needs one, He just sets up and goes in 15 minutes. . A little while into exploring box. I note you can't record a channel and watch another without two inputs . internet search tells me same. This obviously defeats the point of a record function somewhat.

Question - do they usually only install one input line , or charge for a second, or did I have a perticularly idle installer?

Was offered a new £269 box which I took to be the 2 TB one - But seem to have been given a 500GB 2015 drx 890 wl.

Does this match the description of a new box when its from 2015/cheaper? What do they normally give out ? Have they withsrawn the +hd 2 TB box - to make people take Q??????????

Complicating factor is that the 890 WL does have a scart - that will connect to my DVD player for recordings I want to keep. Do all the new TB boxes come with a scart connection, or should I stick with the older box they have delivered if I want this?

Need some more knowledge here, before I start querying this

Many thanks for any help. .
What set-up did you have previously?

If you had a recording box, even if it was not a HD one, then you should have had two cables from the LNB on the dish and all the Sky bod would have needed to do was swap boxes over. Something that you could have done easily enough yourself

If you had a receive only box that did not record then that would work on a single feed so the Sky bod would have needed to install a second cable to allow you to use the box to it's full ability.

If you did only have a single feed then sounds like the Sky bod couldn't be bothered to run in the second cable. So could well be worth a complaint to Sky, especially if they assured you that you would have a fully functioning recording box and that is what you are paying for.
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Old Yesterday, 17:10
thenetworkbabe
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As far as I am aware, tehy no longer supply the 2TB Sky+HD box (unless they are on a callout to fix a faulty one, then they will replace like for like).

They should have installed the 2nd cable, sounds like a lazy installer.

Send an e-mail complaining to jeremy.darroch@bskyb.com explaining the issue (and point out you are not happy at paying £269 for a 500GB box, you thought it would be a 2TB), and advise you want to cancel the install, see what they offer.
Luckily it came free, but that was supposedly what it was worth. i don't imagine a 2015 box is worth that , so I imagine Sky india was thinking there was a 2 TB box available on offer.

I can't find any +hd 2 tb on offer on the Sky site, so that would suggest you are right - and its either have an older hd or a Q.

They seem to be shaping their market rather strongly. The replacement offer for the old Pace basic box was either a reconditioned veteran with a 3 month warranty, or the supposed high value latest HD box .Thats added to their coffers for adding the HD bit. Thats now turned into a less capable hd box, or an upgrade to Q to get the same memory promised , at more cost. I would actually go for Q if I didn't have subwarp internet speeds - that it would eat up. .

Thanks for your help. I will have words with them tommorrow.
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Old Yesterday, 17:20
thenetworkbabe
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What set-up did you have previously?

If you had a recording box, even if it was not a HD one, then you should have had two cables from the LNB on the dish and all the Sky bod would have needed to do was swap boxes over. Something that you could have done easily enough yourself

If you had a receive only box that did not record then that would work on a single feed so the Sky bod would have needed to install a second cable to allow you to use the box to it's full ability.

If you did only have a single feed then sounds like the Sky bod couldn't be bothered to run in the second cable. So could well be worth a complaint to Sky, especially if they assured you that you would have a fully functioning recording box and that is what you are paying for.
Ancient trusty Pace basic box - I feed. Connected to a new blueray recorder, and to a new TV - which seemed to my eyesight to upgrade everything to about the same modern picture quality anyway.

Looks like you are right - he just couldn't be bother to fit a feed, drill a second hole , and route a cable . He turned up at 8AM , instead of 12-5PM, as booked, so he may have been in a hurry, to do nothing .

I may as well have the option of recording or watching two channels on Sky at once , so will go after them on the misisng cable indstallation. From what people are saying, the offered newer HD box may have not been available, so may have to make do there. Strictly speaking, a verbal offer is a contract, but if they don't have the thing to send they can't very well fulfill it........

Thanks for your , and everyone else' s, help. Knowledge is strength.
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Old Yesterday, 18:36
chrisjr
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Ancient trusty Pace basic box - I feed. Connected to a new blueray recorder, and to a new TV - which seemed to my eyesight to upgrade everything to about the same modern picture quality anyway.

Looks like you are right - he just couldn't be bother to fit a feed, drill a second hole , and route a cable . He turned up at 8AM , instead of 12-5PM, as booked, so he may have been in a hurry, to do nothing .

I may as well have the option of recording or watching two channels on Sky at once , so will go after them on the misisng cable indstallation. From what people are saying, the offered newer HD box may have not been available, so may have to make do there. Strictly speaking, a verbal offer is a contract, but if they don't have the thing to send they can't very well fulfill it........

Thanks for your , and everyone else' s, help. Knowledge is strength.
What you need to check before going in all guns blazing is what service they are emptying your bank account to provide. I'm not totally familiar with all the ins and outs of Sky's charging options but if there is a difference between recording and receive only charges you need to check which you are on.

Even though they provided a record capable box you might not be paying for the + service that allows recording. That might have a bearing on how successful you are.
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Old Yesterday, 19:20
thenetworkbabe
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What you need to check before going in all guns blazing is what service they are emptying your bank account to provide. I'm not totally familiar with all the ins and outs of Sky's charging options but if there is a difference between recording and receive only charges you need to check which you are on.

Even though they provided a record capable box you might not be paying for the + service that allows recording. That might have a bearing on how successful you are.
its gone to the right +HD rate.

I think I am going for the uninstalled second input. which seems a bizarre thing not t do,and standard, I will then try and make them feel at least guilty about not supplying me the box promised - which may open up something for later take up.

You are right though about watching their charging - I still am not at all sure when or why I acquired box sets as part of my service at an extra cost. It was part of some other channels trade off , I think.....
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Old Yesterday, 21:48
BOOTHY2905
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Is your dash a communal one or your own dish/house
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