[joea1]

Quote:

Originally Posted by dj9928

Totally agree,instead of a pack of chimps who sound like they come from some remote island of the coast of India..

Why are you calling them chimps? If everybody else can get the point across that the customer services are bad without insulting them, why can't you? Besides, how do we know you don't look or sound like a chimp, because you sure think like one.

[Davester]

So if Three DO shut down, does that mean the giant mast attached to the top of our school with a large plate stating "HUTCHINSON 3G" will be shut down?
Oh, What A Shame..

Bloody Company. Had Virgin, then got a three handset. In the bin within two months of usage. Now back on Virgin!
Couldn't be happier.

[dodgygeeza]

I've had my Nokia 6630 on 3's Talk And Text 600 fiver a month deal for about a week now, and I love it. Video calls are out due to the lack of front-mounted camera but I'd rarely if ever use them anyway, and 3's own content is pretty overpriced for what it is. Why pay £2.50+ for a ringtone when my mobile came with a data cable and plays MIDI files and MP3s as ringtones anyway. I might use the football highlights thing occaisionally but it's not going to be a regular thing that's for sure.

[lalaland]

Quote:

Originally Posted by Mr Cable

lala, what about the two new Nokias? She not interested?

They are for new customers only, not yet available for upgraders...

[Ratinho]

Quote:

Originally Posted by dj9928
Totally agree,instead of a pack of chimps who sound like they come from some remote island of the coast of India..

Anything else to say to make yourself sound even more ignorant?

Erm so, yeah. 3 are nowhere near as bad as people make out, but now other 3G services are available, they will struggle because they are not up to that standard. Put it this way, I didn't treally have any problems with 3, but am cancelling at the end of the 12 months. Spend a year with 3G services, and you'll se just how pointless they are tbh.

[lalaland]

Quote:

Originally Posted by Ratinho

Erm so, yeah. 3 are nowhere near as bad as people make out,

The network's great, but the customer services are crap.

Quote:

Originally Posted by Ratinho

Spend a year with 3G services, and you'll se just how pointless they are tbh.

I have spent nearly 2 years with them and don't think they are pointless. I like sending and receiving free emails with attachments etc. at fast speeds on a mobile device. I also like to make the odd video call every now and then, especially when talking to my 2 year old neice as she loves them.

[kev]

Quote:

Originally Posted by Davester

So if Three DO shut down, does that mean the giant mast attached to the top of our school with a large plate stating "HUTCHINSON 3G" will be shut down?
Oh, What A Shame..

If it's in an area where either T-Mobile 3G, Orange 3G, 023G or Vodafone 3G need 3G coverage they would probably buy it as it would have planning permision!

[dodgygeeza]

OK now I just discovered another cool thing about my 6630 totally by accident, and love it a wee bit more for it. The keypad lights only come on when it's dark. Class

(apologies if that's old hat but I think it's reet cool)

[hick]

These churn figures may be somewhat misleading, as I've just started a new 12 month contract with '3', but will be counted on the churn figures as I cancelled the old contract and then went for another deal like last time.

I'm on the LG 8130, talk and text 600 and it will cost £75 for the year, now that's damn good value for money whichever way you look at it, and the phone is good as well

[kizzers]

What do people think about the pre-pay 3?
Isn't it unfair that the top-ups only last 30 days?
We bought the god-damn credit!!!

[lalaland]

Quote:

Originally Posted by kizzers

What do people think about the pre-pay 3?
Isn't it unfair that the top-ups only last 30 days?
We bought the god-damn credit!!!

I guess the value for money has to be made back somewhere and as it was pointed out before, Threepay is aimed at the higher pay as you go user. If you are a more casual or less frequent user then a different network is more for you.

Quote:

Originally Posted by hick

These churn figures may be somewhat misleading, as I've just started a new 12 month contract with '3', but will be counted on the churn figures as I cancelled the old contract and then went for another deal like last time.

I'm on the LG 8130, talk and text 600 and it will cost £75 for the year, now that's damn good value for money whichever way you look at it, and the phone is good as well

Hi Hick
Did you get a new number when you did this? My partner is already on 3 with a Nokia 7600 which doesn't do video calls. I want her to get a new Motorola with the same deal that I'm on - 500 mins, 100 txts, £3.99 per month. but I think she'll have to cancel and resubscribe to get the new deal.

[lalaland]

Quote:

Originally Posted by UNcabled

Hi Hick
Did you get a new number when you did this? My partner is already on 3 with a Nokia 7600 which doesn't do video calls. I want her to get a new Motorola with the same deal that I'm on - 500 mins, 100 txts, £3.99 per month. but I think she'll have to cancel and resubscribe to get the new deal.

If she cancels and resubcribes she will end up with a new number. Three do not allow you to do an internal number port like that.

That's fine - they have messed up her DD details since she changed banks so I reckon she needs to cancel and start again anyway. She is out of her first 12 month contract.

It's an interesting one this - Her new bank have set up the direct debit, and they are waiting for 3 to take the money. Meanwhile 3 are still trying to take from her old account which was closed about a month ago. She cannot get a sensible answer out of customer services, and they simply won't accept the new direct debit. She even has the reference number for the new DD which customer services refuse to even take from her.

Have you noticed how all the Customer Service agents keep saying 'I do understand' over and over and over again, but they blatantly don't understand a single thing?

[lalaland]

Quote:

Originally Posted by UNcabled

That's fine - they have messed up her DD details since she changed banks so I reckon she needs to cancel and start again anyway. She is out of her first 12 month contract.

It's an interesting one this - Her new bank have set up the direct debit, and they are waiting for 3 to take the money. Meanwhile 3 are still trying to take from her old account which was closed about a month ago. She cannot get a sensible answer out of customer services, and they simply won't accept the new direct debit. She even has the reference number for the new DD which customer services refuse to even take from her.

Have you noticed how all the Customer Service agents keep saying 'I do understand' over and over and over again, but they blatantly don't understand a single thing?

You want to stay on top of this one. Three could end up using a debt collection agency or recording late payments with someone like Experian or Equifax which would then make it harder for her to get credit in the future.

I know this would be wrong of them to do and if you have the proof that they were in the wrong then it would be removed from record, but I would stick at it to avoid this.

Contact Three using their email address and make sure you keep a record of it.

Quote:

Originally Posted by lalaland

Contact Three using their email address and make sure you keep a record of it.

We're going straight to the Exec's office / OFCOM with this one as they have violated a number of important rules to do with DD code of practice and general compliance with regards to formal complaints procedures.

Do 3 have a collections department in the UK that actually talk sense, or are these also just numpties in India that are all blatantly targeted on taking cc payments.

We've refused a cc payment option since this is potentially just a way of paying them twice.

[wavejockglw]

I am on my 4th and last 3 mobile.

Can't wait until my cashback deal matures then I'll be adding to the churn. I suppose they are only getting their just deserts for the dissapointing customer experience and when cashback incentives run out I suspect many will do what I will and take the money and run. I have tried buying prepay 3 handsets to get better performance but I've come to the conclusion that the network just does not work well where I live and the reason they giveaway their phones on £2.99 per month deals is because that's what customers reckon it's worth. Everything finds its true level in the marketpalce and one look at the desparate deals on 3 tells its own sorry tale.

3 has been good for competition (sort of...none of the big 4 have reduced their prices really, just promotional offers to compete for now), but after 2 years of hearing little positive I suspect its time for them to shut up shop or sell the business on to an operator who'll want it for a long term investment and not the 'fast buck' that Hutchison appear to have thought they could make off their Orange windfall.

I suspect I might even just let the 3 thing fester and get something better sooner rather than later after all it was very cheap and really not worth losing any sleep over.

[steven3001]

3 Mobile are apparantly one of the worst companies around with a very poor customer service.

MY friend is currently with them and has nothing good to say. I looked into going with them but when I called their customer service line, which I believe is based in India I was given a pile of rubbish information which did not presuade me to sign up but in fact put me off.

Will stick to O2, the best service and best value for money that I have ever had

[richard771]

I agree, Three's customer service is awful. They had my house name wrong, so all my bills from them were being sent to a different house down the road. It took 3 long phone calls to them just to change my house name on their records. When I signed up, I added the video value package for free downloads, but this wasn't actually added, so I was overcharged £135 for everything I downloaded, however, I am being refunded for this.

Having said this, I will keep on Three, their tariffs are so much more better value than the other operators, plus free calls to customer service, and free voicemail make sense.

Quote:

Originally Posted by richard771

I was overcharged £135 for everything I downloaded, however, I am being refunded for this.

Are you sure about that? Did they tell you that they 'understood' about 30 times.

In conclusion, I think that 3 is absolutely great until you have a problem and you have no choice but to contact Customer Services. I think if you're in that situation, you probably need to give up, throw the handset in the bin and go with another network.

If the worst comes to the worst, You can always put a note on your credit file to say that any adverse data is all the fault of 3 and that they wouldn't resolve it - I don't think anyone would question that.

If 3 sorted out their appalling customer services, they would be the best UK network by far.

[steven3001]

Quote:

Originally Posted by UNcabled

Are you sure about that? Did they tell you that they 'understood' about 30 times.

In conclusion, I think that 3 is absolutely great until you have a problem and you have no choice but to contact Customer Services. I think if you're in that situation, you probably need to give up, throw the handset in the bin and go with another network.

If the worst comes to the worst, You can always put a note on your credit file to say that any adverse data is all the fault of 3 and that they wouldn't resolve it - I don't think anyone would question that.

If 3 sorted out their appalling customer services, they would be the best UK network by far.

I think 3 mobile has the potential to be a very good company, I suggest they first of all, relocate to the UK, Bring in a new staff and give them high quality training, that would for starters boost 3 mobile

[richard771]

Quote:

Originally Posted by steven3001

I suggest they first of all, relocate to the UK, Bring in a new staff and give them high quality training, that would for starters boost 3 mobile

Having their call centres in Asia means much lower costs, the wages out their are peanuts, little employment legislation (eg. no maternity pay, no sick pay, no holiday pay, no restrictions on working hours, no power if treated unfairly) etc. Which maybe why their traffis are so much lower than rival operators.

We can't have it both ways. You get what you pay for.

[lalaland]

Quote:

Originally Posted by richard771

Having their call centres in Asia means much lower costs, the wages out their are peanuts, little employment legislation (eg. no maternity pay, no sick pay, no holiday pay, no restrictions on working hours, no power if treated unfairly) etc. Which maybe why their traffis are so much lower than rival operators.

We can't have it both ways. You get what you pay for.

They have chosen to save money by using an Asian call centre at the cost of customer service.

This suggests to me that they put profits before customers who they don't seem to care about.

I think they could still provide the tarrifs they provide now and operate a UK based call centre, but they chose to use the Asian centre as it's cheaper and therefore means less outgoings for them.

If they got rid of the Asian call centre and got decent customer support then they'd definately be well on their way to being the top mobile service provider in the country.

[nodnol]

Well I'm still happy with 3 & I'm not leaving & I havent had to call them for a long time. But when I did, they were useless I have to say. Apart from that, still liking.

[That Bloke]

Quote:

Originally Posted by Everything Goes

Anything over 50% means they are loosing more customers than they are gaining.

That isn't always the case, especially when dealing with newspaper reports which often use the term to mean the number of people who leave when their minimum term expires rather than the financial analysis definition.

I have to say that I agree with what everyone here has said about 3 having awful customer services. I have put up with problems just to avoid having to contact them - a case of the cure being worse that the illness!

I also think the service itself is pretty poor. I often have to try several times before I can get a line, and if you are trying to use the mobile whilst mobile, good luck. The switching between 3G and none 3G at the borders of reception is the most frustrating thing I have ever experienced.