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Are Orange pricing their plans too high.


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Old 23-05-2005, 15:06
munta
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Me and my GF are looking to get a new phone and have both decided on the Nokia 6680. We are both currently on contract with Orange but the cost for us to upgrade is rediculous. I have tried to comeup with similar contracts with Vodafone for comparison.

On Orange

Her contract
Phone - £80
200 mins - £30
360 Texts - £24
Browsing - £4 per 4Mb
Video Call - 55p per min * 20 min = £11

Upfront - £80
Monthly - £69

My contract
Phone - £80
300 mins - £40
120 Texts - £8
Browsing - £16 for 25mb (est)
Video Call - 55p per min * 20 min = £11
Video Downloads - Unknown

Upfront - £80
Monthly - £75 plus

On Vodafone

Her Contract
Phone - Free
200 mins - £30
500 Texts - free
Vodafone Browsing - Free
Video Call - 35p per min * 20 min = £7
Stop the Clock - cheap evening and weekend calls


Upfront - Free
Monthly - £37

My contract
Phone - Free
500 mins - £40
100 Texts - Free
Browsing - Free
Video Call - Free
Video Downloads - Free
Stop the Clock - cheap evening and weekend calls

Upfront - Free
Monthly - £40


So each contract is about twice the price on orange. I realise that we could call retentions but even those getting New contracts get nowhere near the deal that you can get on Vodafone.

Is there any reason for us to stay on Orange?

How can they get away with charging so much?

Would retentions be able to match or even come close to Vodafone?
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Old 23-05-2005, 15:30
Quackers
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Orange have OVP, so if your not happy with any of the Orange Tarrifs, change to a Vodafone one, but on the Orange Network.

Also i would not do the price plans the way you have. Orange have a service called "Line 2", which is 2 phone numbers, 2 lines, 2 tarrifs. Since you both seem to text, on each tarrif i would put Text 3000 as Line 1.

So

3000 Text Messages a month £20
200 Minutes Any Network £25 (Since its a line2, the rental is cheaper)
Video Call £11
Browsing £4


So that knocks £9 off and gives you 2640 more texts a month. Still costs more than the Voda, but orange should match it on OVP.

Any reasons to stay on Orange?

If you use Orange Wednesdays, yes
Orange use Enhanced Full Rate.

If you are currently spending that much a month, then you are worth keeping, so retentions should match it for you.
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Old 23-05-2005, 15:37
munta
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Originally Posted by ripsaw82
Orange have OVP, so if your not happy with any of the Orange Tarrifs, change to a Vodafone one, but on the Orange Network.

Also i would not do the price plans the way you have. Orange have a service called "Line 2", which is 2 phone numbers, 2 lines, 2 tarrifs. Since you both seem to text, on each tarrif i would put Text 3000 as Line 1.

So

3000 Text Messages a month £20
200 Minutes Any Network £25 (Since its a line2, the rental is cheaper)
Video Call £11
Browsing £4


So that knocks £9 off and gives you 2640 more texts a month. Still costs more than the Voda, but orange should match it on OVP.

Any reasons to stay on Orange?

If you use Orange Wednesdays, yes
Orange use Enhanced Full Rate.

If you are currently spending that much a month, then you are worth keeping, so retentions should match it for you.
Thanks - I'll look into line 2. I have lookd at OVP but they don't seem to offer many plans and certainly not any of the plans on Vodafone that are of interest.

Never used Orange Wednesdays and probably never will. What is the enhanced full rate and how would this affect me by not having it?
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Old 23-05-2005, 15:39
lee18xx
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Enhanced Full Rate is nothing special, you hardly notice the difference.

If I were you i'd go with Vodafone as the service is alot more reliable, plus vodafone Live! is great and comes in very useful (+ its free to browse)
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Old 23-05-2005, 15:45
Quackers
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Originally Posted by munta
Thanks - I'll look into line 2. I have lookd at OVP but they don't seem to offer many plans and certainly not any of the plans on Vodafone that are of interest.

Never used Orange Wednesdays and probably never will. What is the enhanced full rate and how would this affect me by not having it?

Enhanced Full Rate makes the call clearer, when in good signal , almost as clear as a land line. Only T-Mobile and Orange offer Enhanced Full Rate. Since these have been my main 2 networks since ever owning mobiles, i really noticed the difference when i used an O2 Sim Card, the call quality was so much worse, even with full signal.

If you go here, http://shop.orange.co.uk/shop/buildYourPlan, and click Text Only Plans at the bottom you can see the 3000 text plan.

Orange are silly over it, and only allow it to new connections. Also Text messages can ONLY be sent of Line 1, which is why you have to have your voice tarrif on Line 2. Its reall cool though, you can have different ring tones for each line, and simply hold the # key down to change outgoing phone line. A Little "2" simple appears on the phone when Line2 is the active outgoing line.

If you use the bus, you may want to stay with orange for Orange TV, which launchs this week. Watch TV on your phone


Also Orange have a plan, £30 200 mins, 500 texts. Under Exclusivly online. They would give you that plan if you were leaving.....
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Old 23-05-2005, 15:57
munta
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Originally Posted by ripsaw82
If you use the bus, you may want to stay with orange for Orange TV, which launchs this week. Watch TV on your phone
I never use the bus (if I can help it ) but i'm sure Big Bro would be of interest to the Mrs


Originally Posted by ripsaw82
Also Orange have a plan, £30 200 mins, 500 texts. Under Exclusivly online. They would give you that plan if you were leaving.....
Yeah - I did look at this plan and figured that they would probably let me on this if I was to leave. However, this still leaves the Browsing costs (£16 per month) and the Video Calls (£11pm) Taking the total to £57 on Orange compared to £40 on Voda. However much I try and get close , I just cant.

I think part of the problem is that on Orange, they have no specific bundle for 3G browsing or Video calls unlike Voda. At this rate, people will be leaving Orange in droves to get 3G elsewhere. I don't think that TV @ £10pm is a big enough draw to keep people at Orange.

I guess I need to phone CS to see what they can offer me and the Mrs to stay.
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Old 23-05-2005, 16:07
Mr Cable
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e2save.com (a subsiduary of the Carphone Warehouse) are doing the 6680 on '3' for the following deal;

Bear in mind, while people who have chosen LG & the earlier NEC handsets did have trouble on '3', feedback from those who have signed up with the Nokia 6630 has been very postive. Remember, you've got 14 days to trial them anyway and you could save a good bit of money. (This is on a 12 month contract, there are bigger discounts for 18months, but personally I'd never sign up to *any* company for 18months)

Phone - FREE
500 mins - £30 (but £15 for the first 3 months)
300 Texts - £10 (There's 100 included in above tariff then this £10 for the 'Add 200' bundle)
Video Value - £5 (includes unlimited Music, Footy, Comedy, News, Rent Games and other stuff)
Video Call - 20 minutes included with 'Add Video Value'
Video Message - 20 messages included with 'Add Video Value'

Upfront - ZERO
Monthly - £45 (£30 for the first 3 months - with none of that 'Cashback Redemption' nonsense)

As you probably know there is no browsing the www on three, so if you do use it that much then they're really not an option.
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Old 23-05-2005, 16:14
munta
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Originally Posted by Mr Cable[u
As you probably know there is no browsing the www on three, so if you do use it that much then they're really not an option.[/u]
Yep - WWW is esential for me as I download and test mobile phone software developed by my brother.
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Old 23-05-2005, 16:15
Mr Cable
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Fair 'nuff.

Maybe you could tell Orange you both are going to leave and go to 3 and they may offer you a better package. My mate has had 500 anytime cross network mins for £25 for the best part of a year now since he threatened to jump ship.
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Old 23-05-2005, 16:16
C company
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check out the direct offers on the orange website or call orange direct sales on 0800 80 10 80 they give 200 mins and 500 texts for 30 bar
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Old 23-05-2005, 16:32
DryHumper
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Orange charge 12p for their texts on PAYG, thieving so and sos.
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Old 23-05-2005, 16:42
lee18xx
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Originally Posted by DryHumper
Orange charge 12p for their texts on PAYG, thieving so and sos.
As do vodafone and o2
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Old 24-05-2005, 00:26
dvs
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Munta

Call Orange Customer Retentions and tell them that you don't want to leave Orange but you have seen a better deal elsewhere and they will go through it with you. You probably won't get charged for the phone and they will certainly offer you all the online tariffs even though they are supposed to be for new connections. I got the D500 free of charge before it was released to stores last year plus got an online tariff.

You may also wish to consider Orange Premier which includes calls, messages, insurance and early upgrades. You also get a limited amount of free browsing.
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Old 24-05-2005, 09:07
munta
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Originally Posted by dvs
Munta

Call Orange Customer Retentions and tell them that you don't want to leave Orange but you have seen a better deal elsewhere and they will go through it with you. You probably won't get charged for the phone and they will certainly offer you all the online tariffs even though they are supposed to be for new connections. I got the D500 free of charge before it was released to stores last year plus got an online tariff.

You may also wish to consider Orange Premier which includes calls, messages, insurance and early upgrades. You also get a limited amount of free browsing.
I will be doing that (as soon as the phone is relased on Orange). However, even the deals for a new customer cannot match or even get close to Vodafone. That is why I think they are overpricing them selves
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Old 24-05-2005, 15:22
munta
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Well I just phoned Orange. They refused to even discuss ANY offers. They wouldn't put me on a new contract Tarriff, no free texts, no free video calls, No nothing.

I guess thay have over priced their contracts and lost 2 customers in the process.
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Old 24-05-2005, 15:43
Quackers
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Just phoned Orange to cancel a contract, £30 a month one, and it was so odd, he did not ask me why, just cancelled it and did not offer me a Pay as you go sim card. Just a straght clean disconnection in 30 days... How odd.....
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Old 24-05-2005, 15:56
UMRO
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Originally Posted by ripsaw82
Just phoned Orange to cancel a contract, £30 a month one, and it was so odd, he did not ask me why, just cancelled it and did not offer me a Pay as you go sim card. Just a straght clean disconnection in 30 days... How odd.....
Shocked where u on Your 200 / 500 free txts? - and how long have u had your connection ?
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Old 24-05-2005, 16:00
munta
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Originally Posted by ripsaw82
Just phoned Orange to cancel a contract, £30 a month one, and it was so odd, he did not ask me why, just cancelled it and did not offer me a Pay as you go sim card. Just a straght clean disconnection in 30 days... How odd.....
Obviously have no need to keep good customers. They weren't too happy when I told them that their adverts on TV were not entirely accurate

Existing Customers now come first

They apparently have some new deals for exisiting contract customers comming out 1sty June (no guarentee though). So I said "Do Orange not care about their existing customer till the first of June then? Have orange redefined the word Now for the context of the advert?"

A wonderfull parting shot when they had already given me my PAC.
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Old 24-05-2005, 16:32
Quackers
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OK, just asked about how much a Nokia 6680 is as an upgrade on my other tarrif, £20 a month, not really worth that much, and also its only 9months into contract.

So i should have been charged £80 early upgrade, and a lot for the phone since £20 a month does not give them that much.

She said, its launched today on orange, you can have one now free of charge if you want. Absoultly free, no upgrade fee.

So got one in the post!

OK, whats going on!! Orange are acting weird!!!
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Old 24-05-2005, 16:34
Quackers
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Originally Posted by daveyboyscot
Shocked where u on Your 200 / 500 free txts? - and how long have u had your connection ?

Have had the connection since January 2004.
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Old 24-05-2005, 17:14
munta
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Originally Posted by ripsaw82
OK, just asked about how much a Nokia 6680 is as an upgrade on my other tarrif, £20 a month, not really worth that much, and also its only 9months into contract.

So i should have been charged £80 early upgrade, and a lot for the phone since £20 a month does not give them that much.

She said, its launched today on orange, you can have one now free of charge if you want. Absoultly free, no upgrade fee.

So got one in the post!

OK, whats going on!! Orange are acting weird!!!
LOL - weird is right.

I've just ordered mine on Vodafone for the deal in my OP. and my GF is ordering hers at the moment. So Orange have lost out on £80 per month because the guy in retentions was having a bad day.
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Old 24-05-2005, 17:41
munta
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Just to make it even funnier.

Just been on the phone to my GF. She has just got off the phone from Orange to request her PAC. The conversation went as follows.

GF - Hi I'd Like to cancel my contract and Get my PAC
Orange - We can offer you a deal if you wan't
GF - You wouldn't offer my BF one. Your offers arn't very good.
O - but we can cancel your current contract, give you a PAC and thenyou rejoin as a new customer
GF - but I wnat to stay on the same network as my BF
O - we can sort him out too.
GF - Its too late, he has already phoned to get upgraded, was offer nothing and has now joined Vodafone
O - Did he phone this number and ask for retentions
GF - Yes
O - Oh.
GF - the PAC please
O - here you are.

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