Toshiba 220 and The Matrix

Calum Lawson · 27-04-2002, 20:26

I have a Toshiba 220 DVD player (Multi-region from Leading Edge), I am having a problem playing The Matrix (Region 2) on it.

The problem I am having is the film will play, but every now and then it will jump to the start of the next chapter.I have changed the disk but this has the same problem at exactly the same places.

Has anyone else got a Toshiba 220, standard or otherwise, and can play a Region 2 version of The Matrix.

The particular section that the problem is very noticable is in chapter 10 (The one where Neo is climbing out of the pod) I see about 10 seconds of this chapter then it moves on to the next chapter. I have viewed the same disk on my PC and it plays the full chapter (where he sits up and looks around at all the other pods and is then flushed out and is rescued)

Many thanks

Milky Joe · 27-04-2002, 20:29

hmm that sounds very strange

I have the toshiba sd210e (multiregion from richer sounds) and have the matrix region 2, and mine seems to play fine

Sorry i cant be much else help.

malcolm cleugh · 29-04-2002, 16:45

This sounds a classic case of the follow the white rabbit function not working properly on your player. This function allows you to branch out of the film at various points to watch behind the scenes footage.
I thought this was a problem with cheaper players from non mainstream manufacturers, had never heard it causing problems with Toshibas.
If this is the problem then probably nothing will solve it for your player although with some upgrading the firmware (the software controlling the player) did cure it.

Not sure if allowed to recommend other forums but try
www.thedvdforums.com
especially the hardware forum you will get many more dvd users there.

poggs · 09-05-2002, 15:44

This is a fault with the 1.2 firmware. You need to get the firmware update 1.3 that fixes this fault. Unfortunately you need to send it back to get the firmware updated. I had to phone Tosh direct and they took it away. I just got it back after a 2 week wait and it works fine now.

Calum Lawson · 17-05-2002, 13:40

Thanks, yes I likewise have a version 1.2 firmware.

I have contacted Toshiba who are aware of the problem with the Matrix and will swap out affected players.

They have arranged to send a new player and take the old one away next week at the same time, so I don't even have to do without it.

davep · 17-05-2002, 14:47

That's good service but will your new player be multi-region?

DaveP

Calum Lawson · 17-05-2002, 23:49

No, but I work < 10 miles from Leading Edge's (where I got the player from) workshop and they will reapply the multi-region for me while I wait.

Pyara · 20-05-2002, 11:40

HOLD ON, although I've heard of this problem from another forum and know that the problem lies within the firmware which has nothing to do with the multi-region modification.

Couldn't Toshiba refuse to upgrade (firmware) or swap players which have been modified argueing the the warrenty has been invalidated.

Obviously if the modification company honour the garantee it will then be down to them to ensure the firmware is upgraded???

Calum Lawson · 20-05-2002, 14:44

They could, but I when I spoke to someone from their technical support a couple of weeks ago I went through the process of explaining the problem but I didn't mention the multi-region, so that it could not be immediately blamed.

They confirmed straight away that there was a a problem with this player and The Matrix so I then explained that my player had been modified for multi-region. I expected that this was the point where I would be told, yup there is a problem but you have to go through your suppling dealer as you have changed it from standard specification etc.

But, the person I spoke understood exactly why people modify their players and if it is just a firmware upgrade they weren't too bothered. Even if it had a chip swap to perform the multi-region they have in the past fixed players out of good will.

Can't get better customer service than that.

As Toshiba are prepared to swap it, and have arranged for it to happen for me this is the best way for me as it makes it easier than going through the dealer.

Calum

Calum Lawson · 22-05-2002, 23:05

Have received the new player today, it is version 1.4 firmware.

This appears to fix all the problems I've noticed with The Matrix.

Calum

matlane · 22-12-2002, 17:47

As a matter of interest can anyone tell me how to check the firmware version?

merkin · 22-12-2002, 21:34

Quote:

Originally posted by Calum Lawson
Have received the new player today, it is version 1.4 firmware.

This appears to fix all the problems I've noticed with The Matrix.

Calum

That's pretty sweet service! Can I just ask how you went about sorting this out? Did you just phone them up, explain over the phone and Bobs your uncle?! You see I have the Tosh 220 as well, I haven't had any problems yet (I don't have Matrix either), but if I get probs in the future then it's nice to know they'll sort it out like this! I'd also like to know how to check the firmware version...

FusionLad · 26-12-2002, 06:49

Just realised my Tosh SD120e has the same problem, same firmware.

I will have to contact Tosh.

Budaholic · 02-01-2003, 01:19

I believe the sequence to check firmware on SD220 is

ZOOM 6 0 6 ZOOM

Budaholic

Calum Lawson · 03-01-2003, 11:32

merkin

Yes, they arranged everything a matter of minutes over the phone, replacement player was on my doorstep the following day and the old one taken away.

Very good customer service from Toshiba.

27-04-2002, 20:26	#1
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	Toshiba 220 and The Matrix I have a Toshiba 220 DVD player (Multi-region from Leading Edge), I am having a problem playing The Matrix (Region 2) on it. The problem I am having is the film will play, but every now and then it will jump to the start of the next chapter.I have changed the disk but this has the same problem at exactly the same places. Has anyone else got a Toshiba 220, standard or otherwise, and can play a Region 2 version of The Matrix. The particular section that the problem is very noticable is in chapter 10 (The one where Neo is climbing out of the pod) I see about 10 seconds of this chapter then it moves on to the next chapter. I have viewed the same disk on my PC and it plays the full chapter (where he sits up and looks around at all the other pods and is then flushed out and is rescued) Many thanks

27-04-2002, 20:29	#2
Milky Joe Forum Member Join Date: May 2001 Location: 0.3 units from doom Posts: 17,447	hmm that sounds very strange I have the toshiba sd210e (multiregion from richer sounds) and have the matrix region 2, and mine seems to play fine Sorry i cant be much else help.

29-04-2002, 16:45	#3
malcolm cleugh Forum Member Join Date: Dec 2001 Location: Horsham, West Sussex Posts: 98	This sounds a classic case of the follow the white rabbit function not working properly on your player. This function allows you to branch out of the film at various points to watch behind the scenes footage. I thought this was a problem with cheaper players from non mainstream manufacturers, had never heard it causing problems with Toshibas. If this is the problem then probably nothing will solve it for your player although with some upgrading the firmware (the software controlling the player) did cure it. Not sure if allowed to recommend other forums but try www.thedvdforums.com especially the hardware forum you will get many more dvd users there.

09-05-2002, 15:44	#4
poggs Forum Member Join Date: Feb 2001 Posts: 462	This is a fault with the 1.2 firmware. You need to get the firmware update 1.3 that fixes this fault. Unfortunately you need to send it back to get the firmware updated. I had to phone Tosh direct and they took it away. I just got it back after a 2 week wait and it works fine now.

17-05-2002, 13:40	#5
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	Thanks, yes I likewise have a version 1.2 firmware. I have contacted Toshiba who are aware of the problem with the Matrix and will swap out affected players. They have arranged to send a new player and take the old one away next week at the same time, so I don't even have to do without it.

17-05-2002, 14:47	#6
davep Forum Member Join Date: Sep 2001 Location: Oxfordshire, UK Posts: 1,107	That's good service but will your new player be multi-region? DaveP

17-05-2002, 23:49	#7
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	No, but I work < 10 miles from Leading Edge's (where I got the player from) workshop and they will reapply the multi-region for me while I wait.

20-05-2002, 11:40	#8
Pyara Forum Member Join Date: May 2001 Posts: 450	HOLD ON, although I've heard of this problem from another forum and know that the problem lies within the firmware which has nothing to do with the multi-region modification. Couldn't Toshiba refuse to upgrade (firmware) or swap players which have been modified argueing the the warrenty has been invalidated. Obviously if the modification company honour the garantee it will then be down to them to ensure the firmware is upgraded???

20-05-2002, 14:44	#9
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	They could, but I when I spoke to someone from their technical support a couple of weeks ago I went through the process of explaining the problem but I didn't mention the multi-region, so that it could not be immediately blamed. They confirmed straight away that there was a a problem with this player and The Matrix so I then explained that my player had been modified for multi-region. I expected that this was the point where I would be told, yup there is a problem but you have to go through your suppling dealer as you have changed it from standard specification etc. But, the person I spoke understood exactly why people modify their players and if it is just a firmware upgrade they weren't too bothered. Even if it had a chip swap to perform the multi-region they have in the past fixed players out of good will. Can't get better customer service than that. As Toshiba are prepared to swap it, and have arranged for it to happen for me this is the best way for me as it makes it easier than going through the dealer. Calum

22-05-2002, 23:05	#10
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	Have received the new player today, it is version 1.4 firmware. This appears to fix all the problems I've noticed with The Matrix. Calum

22-12-2002, 17:47	#11
matlane Forum Member Join Date: Aug 2002 Posts: 67	As a matter of interest can anyone tell me how to check the firmware version?

22-12-2002, 21:34	#12
merkin Forum Member Join Date: Dec 2001 Location: Worthing, West Sussex Posts: 160	Quote: Originally posted by Calum Lawson Have received the new player today, it is version 1.4 firmware. This appears to fix all the problems I've noticed with The Matrix. Calum That's pretty sweet service! Can I just ask how you went about sorting this out? Did you just phone them up, explain over the phone and Bobs your uncle?! You see I have the Tosh 220 as well, I haven't had any problems yet (I don't have Matrix either), but if I get probs in the future then it's nice to know they'll sort it out like this! I'd also like to know how to check the firmware version...

26-12-2002, 06:49	#13
FusionLad Forum Member Join Date: Oct 2001 Location: Plymouth, Devon Posts: 1,495	Just realised my Tosh SD120e has the same problem, same firmware. I will have to contact Tosh.

02-01-2003, 01:19	#14
Budaholic Forum Member Join Date: Jan 2003 Location: Herts Posts: 1	I believe the sequence to check firmware on SD220 is ZOOM 6 0 6 ZOOM Budaholic

03-01-2003, 11:32	#15
Calum Lawson Forum Member Join Date: Apr 2002 Location: Stockton on Tees Posts: 79	merkin Yes, they arranged everything a matter of minutes over the phone, replacement player was on my doorstep the following day and the old one taken away. Very good customer service from Toshiba.

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Toshiba 220 and The Matrix