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how can i cancell my 02 bolt ons.


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Old 16-06-2005, 23:33
paulsanderson
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i have been on line. and followd the mwssage saying how to unsubscribe, from their bolt-ons. i keep getting a message back saying not succesfull please phone 2425.. free.

and when i phone that number. their is no option for cancelling. and i am not phoning customer service, as the charge is appalling... with virgin it is a flat rate of 10 pence.
but not with 02.. i think it is 25 pence per min...

anyone know how i can cancell my crap bolt-ons.....
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Old 16-06-2005, 23:47
Steven L Hunter
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Originally Posted by paulsanderson
i have been on line. and followd the mwssage saying how to unsubscribe, from their bolt-ons. i keep getting a message back saying not succesfull please phone 2425.. free.

and when i phone that number. their is no option for cancelling. and i am not phoning customer service, as the charge is appalling... with virgin it is a flat rate of 10 pence.
but not with 02.. i think it is 25 pence per min...

anyone know how i can cancell my crap bolt-ons.....
There should be an option on 2425 and O2 charge 50p/min for Customer services.
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Old 16-06-2005, 23:57
paulsanderson
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compared that to virgin 10 pence. flat rate. and better customer service. no wounder i am moving over..........
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Old 17-06-2005, 00:02
mattworld
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All you should have to do is dial 2425, choose the option for the Bolt On you have, then choose the option to "opt out".
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Old 17-06-2005, 00:05
Steven L Hunter
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Originally Posted by paulsanderson
compared that to virgin 10 pence. flat rate. and better customer service. no wounder i am moving over..........
Yeah i know i dunno why people go on O2 as their service is appauling, they should be reported to ofcom.
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Old 17-06-2005, 01:15
paulsanderson
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Originally Posted by mattworld
All you should have to do is dial 2425, choose the option for the Bolt On you have, then choose the option to "opt out".

no you car'n as i have just tried. it. does not mention opt out
i have gone through the options several times..
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Old 17-06-2005, 01:29
crowfield99
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Full information can be found on the following page:
http://www.o2.co.uk/productsservices...ne_unsubscribe
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Old 17-06-2005, 01:31
mattworld
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which bolt ons are you trying to cancel? Thats the procedure I went through cancel my O2 friends bolt on.

Have you tried doing it via the 'My Bill' section of their portal? I know you can add bolt on's there (when it works), but not sure about stopping them )probably even less chance of it working). Remember to log in though.
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Old 17-06-2005, 01:34
crowfield99
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And if all else fails, contact o2 Customer Care via E-Mail. Might take a day or two but I HOPE they would be able to sort that out for you...
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Old 17-06-2005, 02:12
paulsanderson
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Originally Posted by mattworld
which bolt ons are you trying to cancel? Thats the procedure I went through cancel my O2 friends bolt on.

Have you tried doing it via the 'My Bill' section of their portal? I know you can add bolt on's there (when it works), but not sure about stopping them )probably even less chance of it working). Remember to log in though.

pay as you go, 300, bolt ons. all text fail. not phoning cus care @50 per min. i think my bill is for contract customers.
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Old 17-06-2005, 15:25
mattworld
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There is a pay as you go version of the view my bill section - it doesn't show you what calls you've made but gives you the option to add bolt ons etc. I just found an 'online' version of the link given by crowfield99 above, try that...

http://www.o2.co.uk/productsservices...ne_unsubscribe

remember to log in!

Try sending an email to mycare@o2mail.co.uk - took them around 2 hours to reply the other day when I asked them for my PAC number

According to saynoto0870.com O2 have a number of geographic, standard rate numbers that you should be able to use. Try 0113 3886159, thats the number that appears when I did a search for their customer service number, though on the 0870 site it says its for complaints.

Failing that try 01349 885040 or 01349 887193/4/5.

Other than that I'm stuck for ideas.

BTW - you don't need to cancel the 300 free text option you get when you top up with 10 a month, there is no need to, they will automatically stop that.
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Old 18-06-2005, 03:08
ScorpionXxX
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Originally Posted by paulsanderson
pay as you go, 300, bolt ons. all text fail. not phoning cus care @50 per min. i think my bill is for contract customers.
So you are trying to cancell your 300 FREE sms that you get IF you decide top up 10 a month
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Old 18-06-2005, 03:11
ScorpionXxX
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just call 08705 678678 its around 7p a min in the evening....the 50p a min will disappear in a few weeks for o2 online customers...currently you can call the above number from the online sim but you need to withold your number so the system doesn't recognise it as a online number 14108705 678678 and o2online enquiries will be delt with..
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Old 18-06-2005, 16:42
paulsanderson
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i have gone over to virgin bundles. 400 text per month.
plus only 10 pence for a call to cust helpline. and calls are cheaper. i carn't keep 2 networks going....

what if i dont top up my 02 phone. as i will be with virgin.
they wont get my top up. they will cancell my sms simple.. or is it..
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Old 18-06-2005, 16:52
mattworld
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I should be, if you aren't on their network, aren't topping up and don't have enough credit to pay for them the can't take any money for them and won't put them on your account.

BTW, are you going on to the 10 400 text offer that came with the free SIMs, if so do you have the web address? I lost the bit of card that came with the SIM, Doh!

[EDIT] Its doesn't matter about the web address now, I guessed it.... http://www.virginmobile400texts.com/

Last edited by mattworld : 18-06-2005 at 17:00. Reason: found web address
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Old 18-06-2005, 20:37
paulsanderson
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what is the web page for the 800 text messages. there is a bundle for that@24
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Old 19-06-2005, 14:54
mattworld
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The 800 text message bundle is available on their normal website, can't give you an exact link at the moment 'cos their website seems to be down. the 400 texts @ 10 (instead of 14) was a special offer & it had its own website. As far as I know all the other bundles are available on www.virginmobile.co.uk
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Old 19-06-2005, 14:59
paulsanderson
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i have been told over the past two days. that virgin sym crashed. due to the number of people applying for bundles. finally got mine today. after 5 phone calls to cust ser,

and the web site has been down. mined you it is always down.
when i want to browse it.
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Old 19-06-2005, 15:07
Steven L Hunter
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Originally Posted by paulsanderson
i have been told over the past two days. that virgin sym crashed. due to the number of people applying for bundles. finally got mine today. after 5 phone calls to cust ser,

and the web site has been down. mined you it is always down.
when i want to browse it.
So thats why my grans phone never switched the bundle on yet
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Old 19-06-2005, 15:10
paulsanderson
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i never recieved any message from them. telling me it was set up.

i just check out my air time. and hay presto. it was done.
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