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Orange are nearly as bad as sky :mad:


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Old 19-06-2005, 23:59
jillions
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I am with orange online and im using all my free minutes every month, so decided to upgrade my phone to the 400 min tariff, now when i do this online it tells me im upgrading to the 400 mins and that my current bundles are, 500 texts, try 3g calling, and orange world 4mb, i then got a call from orange saying they will upgrade the tariff but ill lose the 500 texts because only new customers get that offer (the actual offer for new customers is 1000 texts 400 mins £50 a month)

Does anybody else think this is wrong or am i getting ideas above my station? I am incensed by this as this would be a perfect tariff for me, so much for tariffs fitting my needs,
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Old 20-06-2005, 00:25
pje1979
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So much for their TV advert saying they look after existing customers the same as new one's. I am with Orange and have been having problems with my phone for 2 months and they just keep fobbing me off. When my contracts up I'm definatly moving. The company is a joke.
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Old 20-06-2005, 17:24
munta
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I agree, it is total wrong. I was going to write of Ofcom but couldn't be arsed. The situation with me was going for a upgrade to 3G after I had a contract for 7 years with them. All they would give me was the standard plan of 200 mins (400 for 6 months). No 3G bundle no voice bundle no text bundle and no browsing bundle.

I told them where they could stick their contract (ok I was polite but I wanted to ). I then got a contract with Vodaphone. 500 mins, 100 texts, 50 mins video, free browsing and video download all for less than I was currently spending on Orange.

Their adverts stink and I believe are inaccurate to the point of being misleading and therefore in breach of the ASA and Ofcom guidelines.
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Old 20-06-2005, 18:33
Quackers
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Would Orange not match that tarriff on OVP ?
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Old 20-06-2005, 18:40
munta
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Originally Posted by Quackers
Would Orange not match that tarriff on OVP ?
No - they claimed the tarrif was a "special" tarriff even though it was publicised in the Vodafone magazine and on the Web. The OVP promises neither value not delivers its promise.
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Old 20-06-2005, 19:16
gazmilne
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It seems as if these companies like Orange are just rewarding PAYG customers rather than existing contract customers.
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Old 20-06-2005, 23:23
crowfield99
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Originally Posted by gazmilne
It seems as if these companies like Orange are just rewarding PAYG customers rather than existing contract customers.
But we all know what they say to that dont you, you pay a bill that gives you incl. mins to call people. I know with T-Mobile they have around 3 Mil Contract customers and over 16 mil PAYG customers. So, I guess why they seem to do this to keep them happy. But yes I agree about time for us Contract customers also paying money into the pot every month!!
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