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O2 charged me 11p for a text message when I get 500 included a month. |
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#1 |
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Posts: n/a
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O2 charged me 11p for a text message when I get 500 included a month.
I know Im going to get moaned at for posting something so little and worthless, but O2 charged me for a text message to normal mobile number when I get 500 included in my package a month.
I called O2 up and the man on the phone laughed and said 'sorry lots of people got charged on that day for no reason' and said dont worry it wont come out of your bank but it did. So I called again and I spoke to the most unhelpful woman ever and she didnt seem like she knew what she was doing so I just couldnt be bothered with it. All I wanted to say though is if they do this to 1000000 customers they will make thousands and thousands, how many people are going to complain for 11p. LOL - I must sound a right moaner, but you think how much interest these companies can make for 'mistakingly' taking money out. |
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#2 |
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Forum Member
Join Date: May 2001
Location: Wootton Bassett
Posts: 2,289
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Good for you! Carry on moaning, it's not the money, it's the principle of the thing! At least your calls to CS may have cost them a small amount.
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#3 |
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Inactive Member
Join Date: Nov 2001
Location: Bonnie Scotland
Posts: 4,316
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It will be credited to your next bill, it happened to me as well.
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#4 |
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Posts: n/a
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I guess by your post, it was debited by direct debit from your bank account.
As O2 have already stated to you that the money was not owed and would not be collected from your bank account, ask your bank for a full and immediate refund of the DD under the DD guarantee, even if the amount debited was more than 11p (e.g. it included your line rental) I'm sure O2 will contact you shortly afterwards to discuss their error |
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#5 |
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Forum Member
Join Date: May 2004
Location: Barry, South Wales
Posts: 4,382
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strange cuz i thought o2 charge 12p for texts messeges. What i mean is how come they charged 11p bit of an odd number aint it.
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#6 |
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Forum Member
Join Date: Nov 2000
Posts: 2,161
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my o2 texts outside of the 500 are 10p, infact looking at my bill online, I appear to have 1132 texts left this month and 13 hours of talk time left
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