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Old 31-07-2005, 07:49
a11ie
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Join Date: Mar 2004
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Got caught out by this yesterday. I usually top up every few months online. You used to have to put in your mobile number plus a passnumber to log into your account. So I was tapping these details in and not having success so I tapped them in again and again until I got locked out of my account. Then I read the screen they've changed it to mobile number and passWORD. Needless to say I couldn't remember what this was. Found out what it is now though. Going to see if my account unlocks itself if not I'm going to have to ring Virgin and confess.
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Old 31-07-2005, 11:44
Deanparkr
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haha! Your not the only one! I was confused for ages trying to figure out why I could not login. Eventually, I pressed the forgot password link and they sent me the password in mye e-mail. it was only then that I realised that I needed the password not the passcode.

I suppose they should have made it more clearer!
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Old 31-07-2005, 12:38
adam_80
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The same thing happened to me. They should have publicised the change really as not everyone remembers their password.
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Old 31-07-2005, 12:49
clh84
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Guilty here too Luckily I knew my PW
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Old 31-07-2005, 21:45
Steven L Hunter
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It has been mobile number for year whenever i've used it.
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Old 01-08-2005, 01:17
crowfield99
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Just been to try and register but it keeps failing.. Anyone else having these problems?
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Old 03-08-2005, 07:39
a11ie
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So I wasn't the only one then Haven't got round to phoning Virgin to get it unlocked yet. Was it quite straightforward?
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Old 03-08-2005, 08:58
Vashta Nerada
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my account was disabled for the same reason tried to call em last night but after spending 20+minutes listening to cream anthems i gave up.
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Old 03-08-2005, 19:54
damndirtyape
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OMG! I was about to go to my Virgin Mobile account - thanks for the warning!
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Old 06-08-2005, 08:45
a11ie
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I've tried ringing them but haven't been able to get through yet. Anybody had any luck?
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Old 06-08-2005, 08:48
Vashta Nerada
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Originally Posted by a11ie
I've tried ringing them but haven't been able to get through yet. Anybody had any luck?
nope iv given up on them their c/s used to be brilliant. btw did anyone actually receive an email from them saying they had changed the longing in procedure?
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Old 06-08-2005, 13:09
a11ie
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Hi Rob
No, I didn't get an e-mail. Gave up trying to contact customer service and topped up at a cash machine instead.
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Old 10-11-2005, 18:15
a11ie
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Did anyone have any luck in getting their account unlocked?
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Old 10-11-2005, 18:17
Vashta Nerada
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Originally Posted by a11ie
Did anyone have any luck in getting their account unlocked?

Yeah it was easy(once you can get through)
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Old 10-11-2005, 18:26
a11ie
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Cheers. Might have to look at getting a new phone and I want to get my £10 off as an existing customer and to do that I need to get into my account!
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