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Virgin mobile online account login change
a11ie
31-07-2005
Got caught out by this yesterday. I usually top up every few months online. You used to have to put in your mobile number plus a passnumber to log into your account. So I was tapping these details in and not having success so I tapped them in again and again until I got locked out of my account. Then I read the screen they've changed it to mobile number and passWORD. Needless to say I couldn't remember what this was. Found out what it is now though. Going to see if my account unlocks itself if not I'm going to have to ring Virgin and confess.
Deanparkr
31-07-2005
haha! Your not the only one! I was confused for ages trying to figure out why I could not login. Eventually, I pressed the forgot password link and they sent me the password in mye e-mail. it was only then that I realised that I needed the password not the passcode.

I suppose they should have made it more clearer!
adam_80
31-07-2005
The same thing happened to me. They should have publicised the change really as not everyone remembers their password.
clh84
31-07-2005
Guilty here too Luckily I knew my PW
Steven L Hunter
31-07-2005
It has been mobile number for year whenever i've used it.
crowfield99
01-08-2005
Just been to try and register but it keeps failing.. Anyone else having these problems?
a11ie
03-08-2005
So I wasn't the only one then Haven't got round to phoning Virgin to get it unlocked yet. Was it quite straightforward?
Vashta Nerada
03-08-2005
my account was disabled for the same reason tried to call em last night but after spending 20+minutes listening to cream anthems i gave up.
damndirtyape
03-08-2005
OMG! I was about to go to my Virgin Mobile account - thanks for the warning!
a11ie
06-08-2005
I've tried ringing them but haven't been able to get through yet. Anybody had any luck?
Vashta Nerada
06-08-2005
Originally Posted by a11ie:
“I've tried ringing them but haven't been able to get through yet. Anybody had any luck?”

nope iv given up on them their c/s used to be brilliant. btw did anyone actually receive an email from them saying they had changed the longing in procedure?
a11ie
06-08-2005
Hi Rob
No, I didn't get an e-mail. Gave up trying to contact customer service and topped up at a cash machine instead.
a11ie
10-11-2005
Did anyone have any luck in getting their account unlocked?
Vashta Nerada
10-11-2005
Originally Posted by a11ie:
“Did anyone have any luck in getting their account unlocked?”


Yeah it was easy(once you can get through)
a11ie
10-11-2005
Cheers. Might have to look at getting a new phone and I want to get my £10 off as an existing customer and to do that I need to get into my account!
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