O2 (merged)

_Kilty_ · 20-08-2005, 18:07

Was fairly impressed with the service when I started using one of those PAYG Online sims, now it is really annoying me

Topped up £10 today, still not getting free texts

Having to send texts twice as they are failing

Something tells me the CS department are gonna get an angry phone call soon

stevejk75 · 20-08-2005, 18:10

Myself and all of my family use these sim cards.We have never had any problems.
I think if you take time and read the paperwork that comes with it youl find it can take up to 48 hours for your texts to be active.
Hope this helps.

_Kilty_ · 20-08-2005, 18:11

Quote:

Originally Posted by stevejk75

it can take up to 48 hours for your texts to be active.
Hope this helps.

Ahh that could explain it then

.

Last time I topped up they were active as soon as I walked out of the shop

_Kilty_ · 20-08-2005, 21:48

They better hurry up cause ive sent about 20+ texts already today

mjk79 · 20-08-2005, 21:53

Quote:

Originally Posted by _Kilty_

They better hurry up cause ive sent about 20+ texts already today

Or don't send any text messages until they've been credited to the account?

_Kilty_ · 20-08-2005, 22:02

Quote:

Originally Posted by mjk79

Or don't send any text messages until they've been credited to the account?

Point is i shouldnt be having to wait for them

CS are gonna hear that when I call em on Monday if they still aint credited.

Stella Artois · 20-08-2005, 22:08

The point is that you should have read the terms and conditions of the contract before joining – do not take this the wrong way, it is in your own interests to do so.

squawkBOX · 20-08-2005, 22:38

Remember these days that Customer Services are open nearly all the time now.

For example, my father just called Three Customer Services and got through quickly and they solved his problem. o2 are a little more limited though: "Our phone service is open between the hours of 7am and 10pm Monday to Friday and 8am to 8pm Saturday and Sunday"

Still open on a Sunday for you to speak to them then.

KrisReynolds · 20-08-2005, 22:38

As Farscape says, the time taken to re-credit the text messages is clearly indicated in all documentation. Therefore, if you don't agree, you have no right to be complaining

Blueraven · 20-08-2005, 22:52

It said on my sim packet that the 300 texts are allocated 24hrs after top up. I was about 26 hours with no freebies. I ended up phoning O2 and they said sorry about that and switched it on there and then. This was my first time of using this sim so will be mroe aware next top up.

Steven L Hunter · 21-08-2005, 02:57

I'm sorry but O2 need to get their act together, they are such a crap network and texts always fail etc i dunno why people just don't move to another network.

ney · 21-08-2005, 08:14

Last night I sent text fine but it tane over 10mins to arrive at the other end and they got the same text twice within a few mins of each other. I use the 02 delivery report *0# and have done for months. This morning just a short time ago it tane me two tries to send a text like it did near the begining of the week. Its starting to get annoying once in a while. Why has 02 started going down hill.

Darren

_Kilty_ · 21-08-2005, 12:02

Phoned up CS today (on an 0161 number as opposed to the 0870 one

) and they credited my account with 300 texts.

Still doesnt explain why I didnt get em in the first place

rudyroberts · 21-08-2005, 14:54

Notice O2 is always popping up as a subject in this forum, mainly problems, (O2 suck, O2 3g, Tmobile buys O2, O2 registration) perhaps we should realise O2 isnt the best network to be on!

Steven L Hunter · 21-08-2005, 15:10

Yeah thats exactly how i think, they were crap when i had them and always will be as long as their called O2.

Vashta Nerada · 21-08-2005, 15:24

it is a bloody stupid name aint it?

BexTech · 21-08-2005, 15:46

Welcome to 02, they have been this poor since their days as Cellnet.

Ben1900 · 21-08-2005, 16:52

what i cant understand is if people dont like something, they start a huge group and get other people to join who dont like the same thing. it just gets old so enough with the "O2 bashing" it's here to stay, just like Three (i know they've had problems but they're here to stay too) so cut it out! :yawn:

sean2003 · 21-08-2005, 16:59

Well i had not used the for a while, so ported in a couple of weeks ago, see how things are going, and since i ported in there network has failed on me twice. Not being able to make calls / text for about half an hour the first time, then it was being a pain for about three hours the second time. I've called and got a port out happening on friday.

I'm hopping over to Orange, it is not exactly cheap, but it makes sense, Orange obviously upgrade and look after there network. I've never once had a text say fail, or call say error when being on Orange.

You get what you pay for.

Ben1900 · 21-08-2005, 17:03

i cant leave O2 anyway for reasons such as: most people i know are on it and i use my phone a lot so i need the free calls and texts, had Orange been doing that offer or a very similar one, i'd be on them.

lee18xx · 21-08-2005, 17:04

If I were in charge of o2 I'd do the following:

1) Organise somebody to visit every customer to apologise for running such a pants service

2) Sell it to the yanks

sean2003 · 21-08-2005, 17:09

Quote:

Originally Posted by Ben1900

i cant leave O2 anyway for reasons such as: most people i know are on it and i use my phone a lot so i need the free calls and texts, had Orange been doing that offer or a very similar one, i'd be on them.

I love the fact i 'have' free calls, but its no good speaking to a three tone error signal.

I also have many other numbers diverted to my mobile, its not helpful when callers are told my number is not recognised!

Ben1900 · 21-08-2005, 17:11

i like the sound of this

http://shop.orange.co.uk/shop/payasyougo/rewards

that's a better deal than i get on O2!!

i would change over, but theres just 1 problem....

Signal

sean2003 · 21-08-2005, 17:14

Quote:

Originally Posted by Ben1900

i like the sound of this

http://shop.orange.co.uk/shop/payasyougo/rewards

that's a better deal than i get on O2!!

i would change over, but theres just 1 problem....

Signal

They are evening and weekend only mind... And signal?

You must be unlucky.. I can get full signal on all four networks in my house...

Ben1900 · 21-08-2005, 17:16

i can get any network full signal 24/7 where i live but as soon as i go back to my course in Andover, boom... only O2 gets a signal

the rest struggle badly... :yawn:

20-08-2005, 18:07	#1
_Kilty_ Forum Member Join Date: Mar 2005 Location: Central Scotland Posts: 56	o2 suck. Was fairly impressed with the service when I started using one of those PAYG Online sims, now it is really annoying me Topped up £10 today, still not getting free texts Having to send texts twice as they are failing Something tells me the CS department are gonna get an angry phone call soon

21-08-2005, 08:14	#12
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Last night I sent text fine but it tane over 10mins to arrive at the other end and they got the same text twice within a few mins of each other. I use the 02 delivery report 0# and have done for months. This morning just a short time ago it tane me two tries to send a text like it did near the begining of the week. Its starting to get annoying once in a while. Why has 02 started going down hill. Darren Last edited by ney : 21-08-2005 at 08:38.*

21-08-2005, 14:54	#14
rudyroberts Forum Member Join Date: Aug 2005 Posts: 52	O2 O2 O2 Notice O2 is always popping up as a subject in this forum, mainly problems, (O2 suck, O2 3g, Tmobile buys O2, O2 registration) perhaps we should realise O2 isnt the best network to be on!

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20-08-2005, 18:10	#2
stevejk75 Forum Member Join Date: Aug 2004 Location: Kent. Posts: 805	Myself and all of my family use these sim cards.We have never had any problems. I think if you take time and read the paperwork that comes with it youl find it can take up to 48 hours for your texts to be active. Hope this helps.

20-08-2005, 18:11	#3
_Kilty_ Forum Member Join Date: Mar 2005 Location: Central Scotland Posts: 56	Quote: Originally Posted by stevejk75 it can take up to 48 hours for your texts to be active. Hope this helps. Ahh that could explain it then . Last time I topped up they were active as soon as I walked out of the shop

20-08-2005, 21:48	#4
_Kilty_ Forum Member Join Date: Mar 2005 Location: Central Scotland Posts: 56	They better hurry up cause ive sent about 20+ texts already today

20-08-2005, 21:53	#5
mjk79 Forum Member Join Date: May 2002 Location: Central London Posts: 6,845	Quote: Originally Posted by _Kilty_ They better hurry up cause ive sent about 20+ texts already today Or don't send any text messages until they've been credited to the account?

20-08-2005, 22:02	#6
_Kilty_ Forum Member Join Date: Mar 2005 Location: Central Scotland Posts: 56	Quote: Originally Posted by mjk79 Or don't send any text messages until they've been credited to the account? Point is i shouldnt be having to wait for them CS are gonna hear that when I call em on Monday if they still aint credited.

20-08-2005, 22:08	#7
Stella Artois Forum Member Join Date: Mar 2000 Posts: 67	The point is that you should have read the terms and conditions of the contract before joining – do not take this the wrong way, it is in your own interests to do so.

20-08-2005, 22:38	#8
squawkBOX Forum Member Join Date: Jul 2001 Location: Central Scotland, UK Posts: 871	Remember these days that Customer Services are open nearly all the time now. For example, my father just called Three Customer Services and got through quickly and they solved his problem. o2 are a little more limited though: "Our phone service is open between the hours of 7am and 10pm Monday to Friday and 8am to 8pm Saturday and Sunday" Still open on a Sunday for you to speak to them then.

20-08-2005, 22:38	#9
KrisReynolds Forum Member Join Date: Apr 2004 Location: Chelmsford. Essex Posts: 418	As Farscape says, the time taken to re-credit the text messages is clearly indicated in all documentation. Therefore, if you don't agree, you have no right to be complaining

20-08-2005, 22:52	#10
Blueraven Forum Member Join Date: Apr 2004 Posts: 725	It said on my sim packet that the 300 texts are allocated 24hrs after top up. I was about 26 hours with no freebies. I ended up phoning O2 and they said sorry about that and switched it on there and then. This was my first time of using this sim so will be mroe aware next top up.

21-08-2005, 02:57	#11
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	I'm sorry but O2 need to get their act together, they are such a crap network and texts always fail etc i dunno why people just don't move to another network.

21-08-2005, 12:02	#13
_Kilty_ Forum Member Join Date: Mar 2005 Location: Central Scotland Posts: 56	Phoned up CS today (on an 0161 number as opposed to the 0870 one ) and they credited my account with 300 texts. Still doesnt explain why I didnt get em in the first place

21-08-2005, 15:10	#15
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Yeah thats exactly how i think, they were crap when i had them and always will be as long as their called O2.

21-08-2005, 15:24	#16
Vashta Nerada Forum Member Join Date: May 2004 Location: Barry, South Wales Posts: 4,382	it is a bloody stupid name aint it?

21-08-2005, 15:46	#17
BexTech Banned User Join Date: Oct 2003 Location: Back where I belong. Posts: 12,574	Welcome to 02, they have been this poor since their days as Cellnet.

21-08-2005, 16:52	#18
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	what i cant understand is if people dont like something, they start a huge group and get other people to join who dont like the same thing. it just gets old so enough with the "O2 bashing" it's here to stay, just like Three (i know they've had problems but they're here to stay too) so cut it out! :yawn:

21-08-2005, 16:59	#19
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Well i had not used the for a while, so ported in a couple of weeks ago, see how things are going, and since i ported in there network has failed on me twice. Not being able to make calls / text for about half an hour the first time, then it was being a pain for about three hours the second time. I've called and got a port out happening on friday. I'm hopping over to Orange, it is not exactly cheap, but it makes sense, Orange obviously upgrade and look after there network. I've never once had a text say fail, or call say error when being on Orange. You get what you pay for.

21-08-2005, 17:03	#20
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	i cant leave O2 anyway for reasons such as: most people i know are on it and i use my phone a lot so i need the free calls and texts, had Orange been doing that offer or a very similar one, i'd be on them.

21-08-2005, 17:04	#21
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	If I were in charge of o2 I'd do the following: 1) Organise somebody to visit every customer to apologise for running such a pants service 2) Sell it to the yanks

21-08-2005, 17:09	#22
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Quote: Originally Posted by Ben1900 i cant leave O2 anyway for reasons such as: most people i know are on it and i use my phone a lot so i need the free calls and texts, had Orange been doing that offer or a very similar one, i'd be on them. I love the fact i 'have' free calls, but its no good speaking to a three tone error signal. I also have many other numbers diverted to my mobile, its not helpful when callers are told my number is not recognised!

21-08-2005, 17:11	#23
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	i like the sound of this http://shop.orange.co.uk/shop/payasyougo/rewards that's a better deal than i get on O2!! i would change over, but theres just 1 problem.... Signal

DS Forums

O2 (merged)

21-08-2005, 17:14	#24
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Quote: Originally Posted by Ben1900 i like the sound of this http://shop.orange.co.uk/shop/payasyougo/rewards that's a better deal than i get on O2!! i would change over, but theres just 1 problem.... Signal They are evening and weekend only mind... And signal? You must be unlucky.. I can get full signal on all four networks in my house...

21-08-2005, 17:16	#25
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	i can get any network full signal 24/7 where i live but as soon as i go back to my course in Andover, boom... only O2 gets a signal the rest struggle badly... :yawn: