Sorry for the shouty title but I can't stress enough that BT customer services have no part to play in trying to get your HomeChoice internet service working at it's fastest.

If you call BT they will get confused and think that you're talking about their Internet service which is 2Mb tops.

HomeChoice operate by bypassing BTs network and using their own equipment colocated within the BT exchange so you must talk to HomeChoice and not BT.

As one who tried to speak to them last night and never got there, what is the use?

Re BT....well I did ring them, because in my naivete I understood they provided the line in to my property.

If HC is responsible why do they tell you over the phone that your phone line is of insufficient quality to get 8Mb? I got the distinct impression from tech support ( when I got through one day at 8am) that there was nothing to be done as my BT line in was not good enough.

Now I may not have many technical brain cells, but it seems to me that either HC has the equipment to get the connection right, or my BT line is not good enough and needs upgrading.

The more I read here the more confused ordinary mortals like me become.

I pay line rental to BT and so I had assumed ( wrongly from what you say) that they were responsible for my line in.

So would you care to explain why HC use the insufficient quality of line argument when the service I pay for at £42 per month cannot be maintained? If they are responsible, why don't they do something.

A very frustrated Anniel, who is wondering whether a cable internet service maybe less hassle.

EDIT nevermind

the line to your house is bt, what actually happens is at the exchange where homechoice have their own 'dslam' and this means your line gets 'split; with a feed to the homechoice equipment to supply your digital path along the same cable that bt supply your talk service and unless one has homechoice telephone service then general phone issues go to bt any internet issues go to homechoice.


johnny.

Its not a very clear situation in my mind. We pay BT for the line so there should be the ability to refer to BT for line issues.
Having said that, there no guarantee for ADSL line quality from any ISP, the telephone system wasn't built for whats being asked of it.
Anniel don't worry about download speed to much for now, the extra speed isn't usable in normal web browing. Even UK web sites can't keep up with 2Mb and US siites seem to hit 800Kbit. I've tried speed testing from California to ADSLGuide with a 8Mbit\8Mbit data center hosted web server and this is what I get by crossing the Atlantic -

Downstream 704 Kbps (88.0 KB/sec) 760 Kbps (inc. overheads)
Upstream 467 Kbps (58.4 KB/sec) 504 Kbps (inc. overheads)

In other words, have 8mbit to the exchange isn't much use if the server can only send 800K
Cable will be inherinently more reliable, if you can avoid the NTLHell. 10Mbit upgrades are not available until next year though.

so as the HC service is coming via a split BT line, there is nothing to be done to improve/update the line.

II would not even mind paying a phone engineer to carry out an upgrade to my line if that would help. It is the frustration of not being able to do anything that upsets me.

KETKKKK "EDIT nevermind"

And what is the meaning of that post?

Sorry i had a reply but then i saw your post so edited and removed my post

it would appear that little could be done as bt take the view 'phone is ok so no fault' and as hc is a rival isp bt would not be interested in any internet probs you would have as they are not the supplier (line quality or not)

johnny.