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02 Customer Care |
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#1 |
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Forum Member
Join Date: Oct 2004
Location: Warminster, Wiltshire
Posts: 753
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02 Customer Care
What is it everyone has against them?
Every time i ring them (online contract line) I get brilliant customer service thats fast too. Never had a problem yet, been with 02 over 5 years, and on contract with them since last june David |
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#2 |
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Forum Member
Join Date: Jan 2003
Location: Portsmouth
Posts: 701
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I think they have improved loads over the last 6 months, when I was with them a few years ago online CS in particular was dire. Before I left them a few months ago the customer service I recieved from them was first rate. Now if they'd just sort out their network....
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#3 |
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Forum Member
Join Date: Oct 2004
Location: Warminster, Wiltshire
Posts: 753
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i like the network too - find it better than orange and t-mobile and equivalent to vodafone.
David |
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#4 |
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Forum Member
Join Date: Feb 2005
Posts: 5,382
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over the past few months i have nothing but hassle from them, from not receiveing bill to making a payment over the phone that wasnt processed
i cant wait until my contracts up in april |
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#5 |
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Forum Member
Join Date: Jul 2002
Location: UK
Posts: 18
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their cs have been alright for me since i ported to them a couple of months ago. they're much more polite than t-mobile cs were, and they actually call back when they say they will.
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#6 |
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Forum Member
Join Date: May 2005
Posts: 321
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Quote:
Originally Posted by swiftyme
What is it everyone has against them?
Every time i ring them (online contract line) I get brilliant customer service thats fast too. Never had a problem yet, been with 02 over 5 years, and on contract with them since last june David |
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