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Old 20-09-2005, 20:15
swiftyme
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Join Date: Oct 2004
Location: Warminster, Wiltshire
Posts: 753

What is it everyone has against them?
Every time i ring them (online contract line) I get brilliant customer service thats fast too.
Never had a problem yet, been with 02 over 5 years, and on contract with them since last june
David
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Old 20-09-2005, 21:22
mattworld
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Join Date: Jan 2003
Location: Portsmouth
Posts: 701
I think they have improved loads over the last 6 months, when I was with them a few years ago online CS in particular was dire. Before I left them a few months ago the customer service I recieved from them was first rate. Now if they'd just sort out their network....
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Old 20-09-2005, 21:29
swiftyme
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Join Date: Oct 2004
Location: Warminster, Wiltshire
Posts: 753
i like the network too - find it better than orange and t-mobile and equivalent to vodafone.
David
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Old 21-09-2005, 22:18
fi~
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Join Date: Feb 2005
Posts: 5,382
over the past few months i have nothing but hassle from them, from not receiveing bill to making a payment over the phone that wasnt processed
i cant wait until my contracts up in april
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Old 21-09-2005, 23:22
z0nk
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Join Date: Jul 2002
Location: UK
Posts: 18
their cs have been alright for me since i ported to them a couple of months ago. they're much more polite than t-mobile cs were, and they actually call back when they say they will.
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Old 21-09-2005, 23:41
Benuk73
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Join Date: May 2005
Posts: 321
Originally Posted by swiftyme
What is it everyone has against them?
Every time i ring them (online contract line) I get brilliant customer service thats fast too.
Never had a problem yet, been with 02 over 5 years, and on contract with them since last june
David
If they billed me correctly every month i wouldnt need to contact them. Other than that, I havent got any real hang ups about them!!
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