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Dial-a-phone Cashback problems?


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Old 23-09-2005, 15:21
old_no_7
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Join Date: Sep 2005
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Has anyone else had problems redeeming cash/airtime with Dial-a-phone?

Sent in my redemption claim 10 days before the cut-off date, but they claim never to have received it, and started quoting "postal problems" to me. By the time I found this out the cut-off date had passed.

I suppose it could be post issues, but their attitude when I queried it stinks, and they seemed too quick with the postal excuse. Made me think this has happened before.

Anyone else had the same problem?
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Old 23-09-2005, 15:23
russellelly
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Join Date: Sep 2002
Location: Scotland
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When I sent away my cashback (not to Dial-a-phone) I sent it recorded delivery as I expected them to do their best not to send me the cheque. Pester them enough and fingers crossed they'll give in.
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Old 23-09-2005, 15:35
dj9928
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Join Date: May 2004
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Originally Posted by russellelly
When I sent away my cashback (not to Dial-a-phone) I sent it recorded delivery as I expected them to do their best not to send me the cheque. Pester them enough and fingers crossed they'll give in.
I posted this a few wks back with no responce. Both me and my wife have not received our cash back. We are now due to receive the next part of our cash back and have not received the first part
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Old 23-09-2005, 15:37
dj9928
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Join Date: May 2004
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Originally Posted by old_no_7
Has anyone else had problems redeeming cash/airtime with Dial-a-phone?

Sent in my redemption claim 10 days before the cut-off date, but they claim never to have received it, and started quoting "postal problems" to me. By the time I found this out the cut-off date had passed.

I suppose it could be post issues, but their attitude when I queried it stinks, and they seemed too quick with the postal excuse. Made me think this has happened before.

Anyone else had the same problem?

They did receive our vouchers, and apparantly have sent the money to our accounts twice. Still received nothing. We even had to send in copys of our bank statements to prove we received nothing.
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