Good afternoon to you all.
About a week ago I upgraded my O2 Online tariff from Online 200 (200 mins & 500 texts) to the current (at the time) Online 400 (400 mins & 1000 texts).
Now I say current, because a week ago this was the deal for Online 400, however I now see from the website, their tariffs have changed again. The Online 400 is now advertised as 600 mins & 750 texts.
This rang my alarm bells, and I rang O2 Customer Care to check exactly what they will put me on come the 2nd October. I explained about why I upgraded to the Online 400 tariff in the first place, and the main reason being the 1000 texts. At the moment with the additional text bundles I pay for, with this new 1000 texts, I would indeed be saving myself £3.00
The CC chap said that on his screen it did state that from tomorrow it would be 400 mins & 1000 texts, however in my opinion he did not sound very convincing. He explained that the ones on the website were the new tariffs, and after a short period I would possibly be put on the new tariff. Well this was not really the right thing to say to me, as I then explained that no one will change my tariff without informing me, and anyway I did not want 600 mins as 400 would be fine, and I wanted 1000 texts not 750 !!
As he could gauge that I was not very happy he then changed his track and said that this would not happen as I ordered the old Online 400 tariff in time, before the new Online 400 tariff was introduced.
He went on to say that even though it has now changed, I would be entitled to the old one, for as long as I wished, until i wanted to change.
This sounded more reasonable, however as it was the total opposite to what he had previously said, I am left really not knowing what to expect.
What are others experience of this. Is it likely that they will change it, or are they indeed correct in saying that my old order will be honoured, considering this is what I ordered at the time.
I know O2 can be poor, however I have never really had any cause to complain. I am only concerned at the moment because he didn't sound very sure.
Any comments welcome.
Regards James
About a week ago I upgraded my O2 Online tariff from Online 200 (200 mins & 500 texts) to the current (at the time) Online 400 (400 mins & 1000 texts).
Now I say current, because a week ago this was the deal for Online 400, however I now see from the website, their tariffs have changed again. The Online 400 is now advertised as 600 mins & 750 texts.
This rang my alarm bells, and I rang O2 Customer Care to check exactly what they will put me on come the 2nd October. I explained about why I upgraded to the Online 400 tariff in the first place, and the main reason being the 1000 texts. At the moment with the additional text bundles I pay for, with this new 1000 texts, I would indeed be saving myself £3.00
The CC chap said that on his screen it did state that from tomorrow it would be 400 mins & 1000 texts, however in my opinion he did not sound very convincing. He explained that the ones on the website were the new tariffs, and after a short period I would possibly be put on the new tariff. Well this was not really the right thing to say to me, as I then explained that no one will change my tariff without informing me, and anyway I did not want 600 mins as 400 would be fine, and I wanted 1000 texts not 750 !!
As he could gauge that I was not very happy he then changed his track and said that this would not happen as I ordered the old Online 400 tariff in time, before the new Online 400 tariff was introduced.
He went on to say that even though it has now changed, I would be entitled to the old one, for as long as I wished, until i wanted to change.
This sounded more reasonable, however as it was the total opposite to what he had previously said, I am left really not knowing what to expect.
What are others experience of this. Is it likely that they will change it, or are they indeed correct in saying that my old order will be honoured, considering this is what I ordered at the time.
I know O2 can be poor, however I have never really had any cause to complain. I am only concerned at the moment because he didn't sound very sure.
Any comments welcome.
Regards James

Anyone spending that amount on Pay as you go is better off on a contract. No debate. The frequency of "rebates" is fairly mute, although it would be better if these were automaticaly added at the point of top-up.