Should I Trust O2

james payne · 01-10-2005, 13:01

Good afternoon to you all.

About a week ago I upgraded my O2 Online tariff from Online 200 (200 mins & 500 texts) to the current (at the time) Online 400 (400 mins & 1000 texts).

Now I say current, because a week ago this was the deal for Online 400, however I now see from the website, their tariffs have changed again. The Online 400 is now advertised as 600 mins & 750 texts.

This rang my alarm bells, and I rang O2 Customer Care to check exactly what they will put me on come the 2nd October. I explained about why I upgraded to the Online 400 tariff in the first place, and the main reason being the 1000 texts. At the moment with the additional text bundles I pay for, with this new 1000 texts, I would indeed be saving myself £3.00

The CC chap said that on his screen it did state that from tomorrow it would be 400 mins & 1000 texts, however in my opinion he did not sound very convincing. He explained that the ones on the website were the new tariffs, and after a short period I would possibly be put on the new tariff. Well this was not really the right thing to say to me, as I then explained that no one will change my tariff without informing me, and anyway I did not want 600 mins as 400 would be fine, and I wanted 1000 texts not 750 !!

As he could gauge that I was not very happy he then changed his track and said that this would not happen as I ordered the old Online 400 tariff in time, before the new Online 400 tariff was introduced.

He went on to say that even though it has now changed, I would be entitled to the old one, for as long as I wished, until i wanted to change.

This sounded more reasonable, however as it was the total opposite to what he had previously said, I am left really not knowing what to expect.

What are others experience of this. Is it likely that they will change it, or are they indeed correct in saying that my old order will be honoured, considering this is what I ordered at the time.

I know O2 can be poor, however I have never really had any cause to complain. I am only concerned at the moment because he didn't sound very sure.

Any comments welcome.

Regards James

hporia · 01-10-2005, 13:23

Ring again and ask someone else, doublecheck!

Free CS on o2 PAYG:

Ring 4444 (credit line) when it says press 1 to continue (oe top up, or watever) press a number it doesent say, for example 8. Then it says we didnt recognise that or something and then it will say please press one, u press 8, keep doing that for about 8 times (not sure how many times) and finally it will give you 2 options, one of whoch being to speak to CS, FOR FREE!

Ben1900 · 01-10-2005, 13:32

i would say no to trusting O2

this guy here isn't on PAYG, he's on contract, hporia...
so that means 4444 wont work

hporia · 01-10-2005, 13:35

He might have a free o2 sim lying around or know sum1 on o2 payg. With the amount of time u spend speaking to them and on hold it wud be cheaper to buy a sim!

BIGDOGUK · 01-10-2005, 18:27

o2 are rubbish I would never trust this company rip off 50p per min for customer servies that's awful plus their network seems to be down alot. Go to virgin mobile is alot cheaper plus 10p per call customer service.

Ben1900 · 01-10-2005, 18:28

Virgin Mobile?

i wouldn't trust them either!

BIGDOGUK · 01-10-2005, 18:30

alot better than rip off o2

Ben1900 · 01-10-2005, 18:31

personally, i like Orange

ScorpionXxX · 01-10-2005, 18:57

The 50p a min 2 o2 p&g care was canceled 6 months back.......they do offer a lot of freebees though... free 300sms, free 300 x-net evening and weekend mins also new offers starting in oct giving the majority of bolt-ons that cost extra for free for 3 months also the 10% on top-ups this month

james payne · 01-10-2005, 19:17

If it wasn't for post number 2 & 3, it would make me wonder why I even went to the bother of starting this thread.

Regards James

Steven L Hunter · 02-10-2005, 11:54

Quote:

Originally Posted by ScorpionXxX

The 50p a min 2 o2 p&g care was canceled 6 months back.......they do offer a lot of freebees though... free 300sms, free 300 x-net evening and weekend mins also new offers starting in oct giving the majority of bolt-ons that cost extra for free for 3 months also the 10% on top-ups this month

Orange offer 3000 free texts and O2 only offer 300, Orange offer 50% of your top ups back *each* month unlike O2 who only offer 10% every 3 months.

I would never trust O2 they are a cheap excuse for a mobile company.

Redcoat · 02-10-2005, 23:42

Quote:

Originally Posted by StevenGray16

Orange offer 3000 free texts and O2 only offer 300, Orange offer 50% of your top ups back *each* month unlike O2 who only offer 10% every 3 months.

I would never trust O2 they are a cheap excuse for a mobile company.

1) 3000 free texts are restricted to "evenings and weekends" by topping up with a minimum of £15, The 300 offered by O2 can be used anytime, an amount that would cover most mobile phone users, by topping up a minimum of £10. 3000 goes into the realm of RSI.

2) Orange only offer 50% back on your top-ups if you spend at least £50 per month on topups! Anyone spending that amount on Pay as you go is better off on a contract. No debate. The frequency of "rebates" is fairly mute, although it would be better if these were automaticaly added at the point of top-up.

Also if I read Orange's website correctly, you can have either the 3000 free texts or the rebate, not both. I am open to correction on this though.

As a Pay as you go customer, I've never had any personal problems with O2. A brother of mine is on contract with O2 and is also happy enough with them. IMHO O2, could do better, could do worse.

02-10-2005, 23:56

Never trust 02, whatever they tell you it will be the opposite.

Heiko

01-10-2005, 13:01	#1
james payne Forum Member Join Date: Dec 2002 Posts: 4,072	Should I Trust O2 Good afternoon to you all. About a week ago I upgraded my O2 Online tariff from Online 200 (200 mins & 500 texts) to the current (at the time) Online 400 (400 mins & 1000 texts). Now I say current, because a week ago this was the deal for Online 400, however I now see from the website, their tariffs have changed again. The Online 400 is now advertised as 600 mins & 750 texts. This rang my alarm bells, and I rang O2 Customer Care to check exactly what they will put me on come the 2nd October. I explained about why I upgraded to the Online 400 tariff in the first place, and the main reason being the 1000 texts. At the moment with the additional text bundles I pay for, with this new 1000 texts, I would indeed be saving myself £3.00 The CC chap said that on his screen it did state that from tomorrow it would be 400 mins & 1000 texts, however in my opinion he did not sound very convincing. He explained that the ones on the website were the new tariffs, and after a short period I would possibly be put on the new tariff. Well this was not really the right thing to say to me, as I then explained that no one will change my tariff without informing me, and anyway I did not want 600 mins as 400 would be fine, and I wanted 1000 texts not 750 !! As he could gauge that I was not very happy he then changed his track and said that this would not happen as I ordered the old Online 400 tariff in time, before the new Online 400 tariff was introduced. He went on to say that even though it has now changed, I would be entitled to the old one, for as long as I wished, until i wanted to change. This sounded more reasonable, however as it was the total opposite to what he had previously said, I am left really not knowing what to expect. What are others experience of this. Is it likely that they will change it, or are they indeed correct in saying that my old order will be honoured, considering this is what I ordered at the time. I know O2 can be poor, however I have never really had any cause to complain. I am only concerned at the moment because he didn't sound very sure. Any comments welcome. Regards James

01-10-2005, 13:23	#2
hporia Banned User Join Date: Nov 2004 Posts: 89	Ring again and ask someone else, doublecheck! Free CS on o2 PAYG: Ring 4444 (credit line) when it says press 1 to continue (oe top up, or watever) press a number it doesent say, for example 8. Then it says we didnt recognise that or something and then it will say please press one, u press 8, keep doing that for about 8 times (not sure how many times) and finally it will give you 2 options, one of whoch being to speak to CS, FOR FREE!

01-10-2005, 13:32	#3
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	i would say no to trusting O2 this guy here isn't on PAYG, he's on contract, hporia... so that means 4444 wont work

01-10-2005, 13:35	#4
hporia Banned User Join Date: Nov 2004 Posts: 89	He might have a free o2 sim lying around or know sum1 on o2 payg. With the amount of time u spend speaking to them and on hold it wud be cheaper to buy a sim!

01-10-2005, 18:27	#5
BIGDOGUK Guest Join Date: Jul 2003 Posts: 182	o2 are rubbish I would never trust this company rip off 50p per min for customer servies that's awful plus their network seems to be down alot. Go to virgin mobile is alot cheaper plus 10p per call customer service.

01-10-2005, 18:28	#6
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	Virgin Mobile? i wouldn't trust them either!

01-10-2005, 18:30	#7
BIGDOGUK Guest Join Date: Jul 2003 Posts: 182	alot better than rip off o2

01-10-2005, 18:31	#8
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	personally, i like Orange

01-10-2005, 18:57	#9
ScorpionXxX Forum Member Join Date: Oct 2004 Location: BOLTON Posts: 1,717	The 50p a min 2 o2 p&g care was canceled 6 months back.......they do offer a lot of freebees though... free 300sms, free 300 x-net evening and weekend mins also new offers starting in oct giving the majority of bolt-ons that cost extra for free for 3 months also the 10% on top-ups this month

01-10-2005, 19:17	#10
james payne Forum Member Join Date: Dec 2002 Posts: 4,072	If it wasn't for post number 2 & 3, it would make me wonder why I even went to the bother of starting this thread. Regards James

02-10-2005, 11:54	#11
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by ScorpionXxX The 50p a min 2 o2 p&g care was canceled 6 months back.......they do offer a lot of freebees though... free 300sms, free 300 x-net evening and weekend mins also new offers starting in oct giving the majority of bolt-ons that cost extra for free for 3 months also the 10% on top-ups this month Orange offer 3000 free texts and O2 only offer 300, Orange offer 50% of your top ups back *each* month unlike O2 who only offer 10% every 3 months. I would never trust O2 they are a cheap excuse for a mobile company.

02-10-2005, 23:42	#12
Redcoat Forum Member Join Date: Jun 2001 Location: The wilds of West Tyrone Posts: 2,122	Quote: Originally Posted by StevenGray16 Orange offer 3000 free texts and O2 only offer 300, Orange offer 50% of your top ups back *each* month unlike O2 who only offer 10% every 3 months. I would never trust O2 they are a cheap excuse for a mobile company. 1) 3000 free texts are restricted to "evenings and weekends" by topping up with a minimum of £15, The 300 offered by O2 can be used anytime, an amount that would cover most mobile phone users, by topping up a minimum of £10. 3000 goes into the realm of RSI. 2) Orange only offer 50% back on your top-ups if you spend at least £50 per month on topups! Anyone spending that amount on Pay as you go is better off on a contract. No debate. The frequency of "rebates" is fairly mute, although it would be better if these were automaticaly added at the point of top-up. Also if I read Orange's website correctly, you can have either the 3000 free texts or the rebate, not both. I am open to correction on this though. As a Pay as you go customer, I've never had any personal problems with O2. A brother of mine is on contract with O2 and is also happy enough with them. IMHO O2, could do better, could do worse.

02-10-2005, 23:56	#13
Heikoworld Posts: n/a	Never trust 02, whatever they tell you it will be the opposite. Heiko

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Should I Trust O2