Originally Posted by Garyo2:
“Yes I would say from my experiance in the industry the overall standard of service (customer service) is pretty similar overall across all networks. Though like any business companies always have some unhappy customers.
I find it odd people would not know what a text message is or what GPRS is.
Pop3 on the other hand i expect most people are not too sure on what it would be so would have to ask. If you say you want email on your phone you would be transferred to a data support number who specialise in pop3 email setup.
With regards to your local transmitter I am flumaxed. If it was down it would be repaired within the day. What exactly is the fault and which cell site is it? I'll have a word with o2 when i have chance. If it is no longer being worked on o2 class the cell site as working correctly. Most areas have at least 3 cell sites within 5km.”
Oooh forgot to subscribe to this...
err, standard wise - ok. You'd probably know what to ask for anyway, and how to ask, so i'll go along with you there. Also, the only two mobile providers i've ever had problems with are singlepoint (before vodafone bought them out) and O2... so 2 bad, 4 good (vodafone itself isn't too bad i've found) is pretty good odds. However, t-mobile is the only network that's ever seemed to consistently put in that 'extra effort' dealing with queries - mine anyway - and actually sorting them out quickly, whereas the rest are erratic at best on that basis.
Re: finding it odd people not knowing what text messaging or GPRS is - you're telling me lol. I mean, when i got "text messaging... what's that?" from o2 customer care, my response was "what's... are you kidding me?!"

i seriously couldn't believe it, so much so i google for help first with o2 text messaging... to see if anyone else has had the problem and sorted it out. Saves me the chance of getting that response again...
Pop3 - automatically transferred? or referred? to be honest, customer care have refused to put me through to data support twice as they're only contactable "via email" or "internal action request". In any case, when i asked about it i was advised to "contact o2 online" as "they deal with any queries regarding email services". As they were still on their 090 numbers at the time i thought it wise to contact them via email... and 3 weeks of email tennis later

i managed to cobble together the necessary settings required.