O2 is a joke.

suityou69 · 17-10-2005, 22:26

As for o2 being a joke, this was the ONLY network not to crash last new year and every text got thru, may have been held up a little but they all got thru

As for all the complaints getting big quick is gonna cause probs and yeah theres things that could do with tweaking but hey no one is perfect

That, and being what i think is the biggest active subscriber base in the uk your gonna see more complaints as they have more customers - stands to reason

If it was that much of a nightmare theyd have no customers cos theyd go elsewhere, as has been said before they must be doing something right

Wobb · 18-10-2005, 14:13

I don't think O2 are any worse than the others - and I've always got a better signal than any of the others I've been with.

Besides, I found that if you complain cleverly enough (without losing your temper), they back down. So far, they've refunded a few months line rental and, the last couple of times they've messed up, they've also given me a £5 credit. And they do it with little question.

mattworld · 18-10-2005, 20:11

If you had of asked me a year or so ago I'd have said O2 are deffinately a joke. Customer services were dire for a start. Now, I wouldn't say they are a joke. I've found Customer services to be quite good anytime I've spoken to them & the the tariffs are on the whole excellent, I know a few people who use the service and are on the whole happy (I also know people who aren't).

However, none of their current products suit my needs and I still have concerns over the reliability of the service (even the happy people mentioned above share this concern) so I'm staying away for now. However, if in the future O2 bring out a product that meets my needs and goes some way to adressing my concerns I would consider using them.

Garyo2 · 18-10-2005, 22:33

What package are you looking for. The powers that be at o2 do monitor fourms such as these, however if no-one posts what they want (realistic) then they chances are it will never be sold.

mattworld · 18-10-2005, 23:07

I don't want too much, just a PAYG servicee that....

a) doesn't have the really annoying 'balance update' every time I breathe. Last time I was with O2 they told me they had switched them off, but I kept getting them. I can live with them, they just annoy me.

b) The main thing is that it allows POP3 accesss via my phone's built in mail client. I spoke to customer service once about it & the woman said that I needed 'O2 mobile web' , that it wasn't available on PAYG & there was nothing she could do about it.

Virgin & Voda both offered it so I initially went with Voda, then bought a new phone on Virgin 'cos the K750 on voda is too branded for my liking. However the Virgin signal round where I am is less than good so I am looking to change, I'd definately consider O2 if they offered this (I do kind of miss O2 active, much better than the competition).

Garyo2 · 18-10-2005, 23:24

I'll put forward your suggestion.

I believe its a technical reason why o2 carnt offer mobile web 0058 APN rather than o2 not wanting to offer the service.

I dont have an o2 phone however the I-Mode facility look rather flashy.

mattworld · 18-10-2005, 23:42

Thanks, the customer service person said it was a technical thing, she even asked someone else to check that there was no way round it - which I thought was superb service

.

Played with I-Mode before when my Sister worked in southern germany & it was quite good then, though in German so I couldn't understand much of it.

Weeksy · 18-10-2005, 23:54

Rang up O2 to upgrade my mobile (poor K700 with no workiing joystick now)...

was thoroughly impressed. Some idiot picked up that I was a uni student and thus thought I would be amazed at some Itunes phone, which "all the celebs are using". I coldly replied what I felt about being patronised like this. None of the decent phones were available for free upgrade (altho If I took out a new contract of the same amount per month, i'd get it free... figure that out.

So anyway, gonna cancel. Useles people.

Garyo2 · 18-10-2005, 23:54

Just for reference where you an o2 online pay as you go customer or a normal pay as you go customer.

mattworld · 19-10-2005, 00:04

I was with O2 Online PAYG at the time. Though if I could get it on normal O2 PAYG I would consider that.

cockney · 19-10-2005, 08:35

Quote:

Originally Posted by wavejockglw

So poor is 02 that they are gaining customers faster than any other UK mobile network. They are within 500,000 of Vodafone now with over 15 million users and they provide most of the mobile communications for the UK's emergency services (02 Airwave). 3 UK also use the 02 network where they have no coverage of their own.

With the shares rising from about £1 to £1.51 in a year and bidders lining up 'a joke' seems about the least appropraite label for this great British success.

Absolutely agree wavejockglw, you must work for them like i do

Steve

frances99 · 25-10-2005, 11:59

I have been with O2/BT Cellnet for almost 10 years and am now changing to Vodafone - I am happy to pay more for my contract to be with a provider that a) doesn't go through an automated phone system - a human picks up straight away, and b) gives me network coverage in oh-so rural places such as Basingstoke!
I wanted to leave O2 a year ago - they talked me out of it and offered me a better rate contract. Then I didn't get changed to it and it took me three months and hours on hold to them to sort it out. They basically said the contract I had been offered did not exist and as I had no proof of what they had offered, they did not believe me. The people at the Customer Service centre in Leeds (contact via post) do at least have a few brain cells between them unlike the idiots in the call centre and finally sorted it out.
But I was then stuck in a contract for 12 months (until now), when I vowed I would leave. I called yesterday for my PAC and couldn't get a word in edgeways because of the woman on the other end of the phone interrupting me - she also gave the impression she didn't believe I couldn't get signal, saying "why are you only cancelling now then after all this time?" Well, idiot, I only moved in April and didn't realise I would have to prop my phone up on the upstairs window sill to get one bar of signal! She was soooo rude until I asked to speak to her manager - that sorted her out!
She also said I should have given a month's notice rather than calling a week before my contract ran out. Well I did in fact call exactly a month before, to speak to someone else, who said all I had to do was call a week before! I think they basically try and mess you about so you either give up trying to change or they at least get another month's line rental out of you. What a fantastic way to do business (they must make a fortune!)
If my phone number is not switched to Vodafone before my contract runs out now, they are not going to know what's hit them when I next get in touch!!!
GGGGGGGRRRRRR they make me SOOOO mad!!!

25-10-2005, 12:54

Why exactly did you stay with O2 for 9 years when you cannot receive a signal?

Anyway, don't get mad get even!

As Wobb correctly states above, if you keep calm and show O2 the error of their ways you can get oodles and doodles out of them.

So far this year I have had a free K700i (subject to 12 months contract), but get this, they have now credited my account with the full cost of 12 months line rental for their recent errors. Also I have been credited various other amounts from £5 - £25 each time I complain and advise them of their mistake.

Today they have sent me a cheque for £50.

O2 may be a joke to some, but whilst they continue to pay me to use their service, who cares?

frances99 · 25-10-2005, 13:04

Quote:

Originally Posted by dawson

Why exactly did you stay with O2 for 9 years when you cannot receive a signal?

Anyway, don't get mad get even!

As Wobb correctly states above, if you keep calm and show O2 the error of their ways you can get oodles and doodles out of them.

So far this year I have had a free K700i (subject to 12 months contract), but get this, they have now credited my account with the full cost of 12 months line rental for their recent errors. Also I have been credited various other amounts from £5 - £25 each time I complain and advise them of their mistake.

Today they have sent me a cheque for £50.

O2 may be a joke to some, but whilst they continue to pay me to use their service, who cares?

As I said (!) I stayed with them because I was in a 12 month contract. If I had cancelled it 3 months in, I would have had to have paid the remaining 9 months anyway - I had no choice!

I did keep calm at the beginning but after 3 months of calliing them, all they kept saying was there was nothing they could do because they had no proof and basically said I was lying. I got everything back that I was owed in the end, but no more to compensate. Every other time they promised to refund stuff it never happened. I simply don't trust them and wouldn't recommend them to anyone!

Plus even if they were literally paying me to use them, that's not much good if I can't use the bloody phone is it, as I explained to the customer service person yesterday. I agree that they are cheap, but they are poor quality - even a £7 rental (200 mins, 200 texts), which they offered me yesterday when I said I was leaving, is no good if I can't use them!!

You are obviously luckily speaking to the right people- I have only had braindead people at their customer service place. Well done for getting so much out of them but I just had to give up the long and tedious fight!!

25-10-2005, 13:19

Quote:

Originally Posted by frances99

As I said (!) I stayed with them because I was in a 12 month contract....

That explains the 10th year.

Why did you stay with them 9 years prior to that?

frances99 · 25-10-2005, 14:11

Quote:

Originally Posted by dawson

That explains the 10th year.

Why did you stay with them 9 years prior to that?

I moved house this April. Prior to that I had signal and had not had the misfortune of dealing with customer services! I stayed with them for nine years probably out of laziness - when I realised I was paying too much (a year ago) I got around to thinking about leaving - they convinced me to stay and then didn't change my contract as promised.

Garyo2 · 26-10-2005, 02:11

Quote:

Originally Posted by frances99

I have been with O2/BT Cellnet for almost 10 years and am now changing to Vodafone - I am happy to pay more for my contract to be with a provider that a) doesn't go through an automated phone system - a human picks up straight away, and b) gives me network coverage in oh-so rural places such as Basingstoke!
I wanted to leave O2 a year ago - they talked me out of it and offered me a better rate contract. Then I didn't get changed to it and it took me three months and hours on hold to them to sort it out. They basically said the contract I had been offered did not exist and as I had no proof of what they had offered, they did not believe me. The people at the Customer Service centre in Leeds (contact via post) do at least have a few brain cells between them unlike the idiots in the call centre and finally sorted it out.
But I was then stuck in a contract for 12 months (until now), when I vowed I would leave. I called yesterday for my PAC and couldn't get a word in edgeways because of the woman on the other end of the phone interrupting me - she also gave the impression she didn't believe I couldn't get signal, saying "why are you only cancelling now then after all this time?" Well, idiot, I only moved in April and didn't realise I would have to prop my phone up on the upstairs window sill to get one bar of signal! She was soooo rude until I asked to speak to her manager - that sorted her out!
She also said I should have given a month's notice rather than calling a week before my contract ran out. Well I did in fact call exactly a month before, to speak to someone else, who said all I had to do was call a week before! I think they basically try and mess you about so you either give up trying to change or they at least get another month's line rental out of you. What a fantastic way to do business (they must make a fortune!)
If my phone number is not switched to Vodafone before my contract runs out now, they are not going to know what's hit them when I next get in touch!!!
GGGGGGGRRRRRR they make me SOOOO mad!!!

I can see why o2 would find it hard to believe that the network doesnt work in Bassingstoke. The reason being is they have been upgraded to 3G coverage. This mean they have the best signal / coverage available (in comparison with other areas). IF you do not have a problem outside your house then the problem is with the design of your house. This is hardly o2s fault!

Have you spoke to Network Services about this. If you prove to them it is a fault. I.E go through the checks they advise then they will submit the problem to an engineer.

People like you get my back up. How dare you have the cheek to tar everyone who works in o2's call centres as idiots! I am sure with this attitude you would get no-where. If i had spoken to you I would have been arranging that PAC code so quickly you wouldnt see the mouse move it would be going so quick!

You will find o2 can beat just about any deal on the market. In fact I would go as far to say that their is no deal that cannot be beaten. However as the people on the other side of the phone are human if you give them attitude chances are you will get zero tolerance and as little as possible.

frances99 · 26-10-2005, 09:41

It's not just inside the house - it is the whole area! The house's fault?! Not heard that one before!!
O2 are cheap - not always such a good thing.
Wish I had spoken to you when I called then - as guess what, 48 hours passes and no PAC code. Time to call yet again.
And by the way, I talk to the call centre staff respectfully - the whole point of this is to vent frustrations and to share experiences. You have no clue how I talk to them and people like YOU really get my back up!

mattworld · 26-10-2005, 10:18

It can be the house, I have that problem with T-Mobile and Orange, inside my house no signal, outside almost 100% signal. Get O2 to give you a PAC code over the phone, they can do it, they've done it for me in the past. Don't know why they would have told you to phone up a week before to cancel, its in even in the terms and conditions of the contract you agreed to that you have to give a months notice.

I've always found O2s customer service to be really good (well over the past year or so, before they were a bit rubbish). I'm moving back to them on Monday, partly because I can get a decent signal (I can't on Virgin), partly because I've sorted my email issue out (kind of) and partly because of cutsomer services and Garyo2's positive contribution to this forum.

frances99 · 26-10-2005, 10:35

Yes, I know it can be the house - but it really isn't in this case. It's about 100m radius of the house so it must be the general coverage.
I have just called and been given the PAC over the phone - so thanks. But again, although it's 48 hours later (which I was told it should take), when I called this time, the advisor first said "it usually takes 3 to 4 days to get a PAC code" - which I know to be wrong. Then lo and behold it is actually 48 hours. I wish they would just be consistent with their information.
I can't wait to be free! Good luck with going back to them - I hope you have a better experience! (I actually would have been happy staying with them for another nine years if I hadn't had so many problems this year). As long as you can get signal and you don't have the misfortune of EVER having to deal with the call centre, you can live in quite ignorant bliss with pretty low deals - my £7 offer would have been great but no good if I can't use it!!

26-10-2005, 10:51

Quote:

Originally Posted by frances99

It's not just inside the house - it is the whole area!

What, the whole of Basingstoke?

Now I know you're on a wind up.

Edit: Just seen your subsequent post. It's only 100m radius of your house. Every network has localised blackspots. The reason I moved to O2 many years ago was that where I worked, Vodafone had no signal yet O2 did. However at another office 150 miles away which I sometimes frequented the reverse was true. At the time, you could forget the other networks which offered no signal at either location.

Btw, if you've got no signal, thats probably why you can't send texts

Last edited by dawson : 26-10-2005 at 11:36.

scouse_j · 26-10-2005, 11:10

Quote:

Originally Posted by TROD

£19.99 month contract

- 500 free texts/month
- 50 free mins/month
- Free 6230
- no problems since December (when i bought it)

No, i dont think o2 is a joke.

TROD.

£25.00 month contract,

-1000 free texts a month
-120 minutes a month
-free Sony Ericsson K750i
-also no problems,

but not on 02 lol, its orange, i was with 02 untill i found this contract, dont you think though that the majority of 02's PAYG customers are only with them becuase they get 300 free texts? I know it may sound like a stupid thing to say, but imagine if they stopped doing all this free stuff, i mean they cant be making as much money as te rest of the networks can they? also from the time i was with 02 which was a good few months i found them rubbish aswell

Garyo2 · 26-10-2005, 11:34

Quote:

Originally Posted by frances99

when I called this time, the advisor first said "it usually takes 3 to 4 days to get a PAC code" - which I know to be wrong. Then lo and behold it is actually 48 hours. I wish they would just be consistent with their information.

The advisor is actually right because 3-4 days is what is quoted for the PAC code. 1-2 days for it to be requested (as they email off for them) and another 1-2 days for the pac code to be posted or SMS to you.

They only ever give PAC codes immediately if customers have been having problems with a PAC code and for example need a new one, simply because the person you speak to doesnt have access to the MNP system.

When you have phoned up after 48 hours the PAC code will be on your notes, as MNP would have left it on there. Though as you have phoned up you have got it quicker because you have not waited for the SMS or letter.

So sounds to me what you have been told is correct.

Garyo2 · 26-10-2005, 11:38

Quote:

Originally Posted by frances99

You have no clue how I talk to them and people like YOU really get my back up!

From the sounds of it, anyone who trys to help getd your back up. However you should think about what you say in future. Quiute obviously you haven't thought about what you have said or you would not have said it. I could say that whatever company you work for are all braindead, idioits. Do you think that would be fair? I think not!

I would suggest you try the checks i have suggested. If you cannot be bothered to do above then use the PAC code and port out, and pay a higher amount for your mobile phone.

frances99 · 26-10-2005, 11:50

Quote:

Originally Posted by Garyo2

The advisor is actually right because 3-4 days is what is quoted for the PAC code. 1-2 days for it to be requested (as they email off for them) and another 1-2 days for the pac code to be posted or SMS to you.

So sounds to me what you have been told is correct.

Incorrect - what they said was that my PAC would be WITH ME in 48hours - not 4 days.

I wouldn't care if someone said my company was full of idiots (would be true for about 75% of them actually but I know they would not be referring to me. Plus a good friend of mine works in the Accounts department at O2 - I didn't say they were all idiots, just the woman I had spoken to in the call centre. And funnily enough my friend agrees with me - so what about that for great PR!

25-10-2005, 11:59	#62
frances99 Forum Member Join Date: Oct 2005 Posts: 86	O2 are untrustworthy and unprofessional I have been with O2/BT Cellnet for almost 10 years and am now changing to Vodafone - I am happy to pay more for my contract to be with a provider that a) doesn't go through an automated phone system - a human picks up straight away, and b) gives me network coverage in oh-so rural places such as Basingstoke! I wanted to leave O2 a year ago - they talked me out of it and offered me a better rate contract. Then I didn't get changed to it and it took me three months and hours on hold to them to sort it out. They basically said the contract I had been offered did not exist and as I had no proof of what they had offered, they did not believe me. The people at the Customer Service centre in Leeds (contact via post) do at least have a few brain cells between them unlike the idiots in the call centre and finally sorted it out. But I was then stuck in a contract for 12 months (until now), when I vowed I would leave. I called yesterday for my PAC and couldn't get a word in edgeways because of the woman on the other end of the phone interrupting me - she also gave the impression she didn't believe I couldn't get signal, saying "why are you only cancelling now then after all this time?" Well, idiot, I only moved in April and didn't realise I would have to prop my phone up on the upstairs window sill to get one bar of signal! She was soooo rude until I asked to speak to her manager - that sorted her out! She also said I should have given a month's notice rather than calling a week before my contract ran out. Well I did in fact call exactly a month before, to speak to someone else, who said all I had to do was call a week before! I think they basically try and mess you about so you either give up trying to change or they at least get another month's line rental out of you. What a fantastic way to do business (they must make a fortune!) If my phone number is not switched to Vodafone before my contract runs out now, they are not going to know what's hit them when I next get in touch!!! GGGGGGGRRRRRR they make me SOOOO mad!!!

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17-10-2005, 22:26	#51
suityou69 Forum Member Join Date: Feb 2003 Posts: 77	As for o2 being a joke, this was the ONLY network not to crash last new year and every text got thru, may have been held up a little but they all got thru As for all the complaints getting big quick is gonna cause probs and yeah theres things that could do with tweaking but hey no one is perfect That, and being what i think is the biggest active subscriber base in the uk your gonna see more complaints as they have more customers - stands to reason If it was that much of a nightmare theyd have no customers cos theyd go elsewhere, as has been said before they must be doing something right

18-10-2005, 14:13	#52
Wobb Forum Member Join Date: Oct 2005 Posts: 30	I don't think O2 are any worse than the others - and I've always got a better signal than any of the others I've been with. Besides, I found that if you complain cleverly enough (without losing your temper), they back down. So far, they've refunded a few months line rental and, the last couple of times they've messed up, they've also given me a £5 credit. And they do it with little question.

18-10-2005, 20:11	#53
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	If you had of asked me a year or so ago I'd have said O2 are deffinately a joke. Customer services were dire for a start. Now, I wouldn't say they are a joke. I've found Customer services to be quite good anytime I've spoken to them & the the tariffs are on the whole excellent, I know a few people who use the service and are on the whole happy (I also know people who aren't). However, none of their current products suit my needs and I still have concerns over the reliability of the service (even the happy people mentioned above share this concern) so I'm staying away for now. However, if in the future O2 bring out a product that meets my needs and goes some way to adressing my concerns I would consider using them.

18-10-2005, 22:33	#54
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	What package are you looking for. The powers that be at o2 do monitor fourms such as these, however if no-one posts what they want (realistic) then they chances are it will never be sold.

18-10-2005, 23:07	#55
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	I don't want too much, just a PAYG servicee that.... a) doesn't have the really annoying 'balance update' every time I breathe. Last time I was with O2 they told me they had switched them off, but I kept getting them. I can live with them, they just annoy me. b) The main thing is that it allows POP3 accesss via my phone's built in mail client. I spoke to customer service once about it & the woman said that I needed 'O2 mobile web' , that it wasn't available on PAYG & there was nothing she could do about it. Virgin & Voda both offered it so I initially went with Voda, then bought a new phone on Virgin 'cos the K750 on voda is too branded for my liking. However the Virgin signal round where I am is less than good so I am looking to change, I'd definately consider O2 if they offered this (I do kind of miss O2 active, much better than the competition).

18-10-2005, 23:24	#56
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	I'll put forward your suggestion. I believe its a technical reason why o2 carnt offer mobile web 0058 APN rather than o2 not wanting to offer the service. I dont have an o2 phone however the I-Mode facility look rather flashy.

18-10-2005, 23:42	#57
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	Thanks, the customer service person said it was a technical thing, she even asked someone else to check that there was no way round it - which I thought was superb service . Played with I-Mode before when my Sister worked in southern germany & it was quite good then, though in German so I couldn't understand much of it.

18-10-2005, 23:54	#58
Weeksy Forum Member Join Date: May 2001 Posts: 4,737	Rang up O2 to upgrade my mobile (poor K700 with no workiing joystick now)... was thoroughly impressed. Some idiot picked up that I was a uni student and thus thought I would be amazed at some Itunes phone, which "all the celebs are using". I coldly replied what I felt about being patronised like this. None of the decent phones were available for free upgrade (altho If I took out a new contract of the same amount per month, i'd get it free... figure that out. So anyway, gonna cancel. Useles people.

19-10-2005, 00:04	#60
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	I was with O2 Online PAYG at the time. Though if I could get it on normal O2 PAYG I would consider that.

19-10-2005, 08:35	#61
cockney Forum Member Join Date: Nov 2001 Location: Leeds Posts: 1,003	Quote: Originally Posted by wavejockglw So poor is 02 that they are gaining customers faster than any other UK mobile network. They are within 500,000 of Vodafone now with over 15 million users and they provide most of the mobile communications for the UK's emergency services (02 Airwave). 3 UK also use the 02 network where they have no coverage of their own. With the shares rising from about £1 to £1.51 in a year and bidders lining up 'a joke' seems about the least appropraite label for this great British success. Absolutely agree wavejockglw, you must work for them like i do Steve

25-10-2005, 12:54	#63
dawson Posts: n/a	Why exactly did you stay with O2 for 9 years when you cannot receive a signal? Anyway, don't get mad get even! As Wobb correctly states above, if you keep calm and show O2 the error of their ways you can get oodles and doodles out of them. So far this year I have had a free K700i (subject to 12 months contract), but get this, they have now credited my account with the full cost of 12 months line rental for their recent errors. Also I have been credited various other amounts from £5 - £25 each time I complain and advise them of their mistake. Today they have sent me a cheque for £50. O2 may be a joke to some, but whilst they continue to pay me to use their service, who cares?

25-10-2005, 13:04	#64
frances99 Forum Member Join Date: Oct 2005 Posts: 86	Quote: Originally Posted by dawson Why exactly did you stay with O2 for 9 years when you cannot receive a signal? Anyway, don't get mad get even! As Wobb correctly states above, if you keep calm and show O2 the error of their ways you can get oodles and doodles out of them. So far this year I have had a free K700i (subject to 12 months contract), but get this, they have now credited my account with the full cost of 12 months line rental for their recent errors. Also I have been credited various other amounts from £5 - £25 each time I complain and advise them of their mistake. Today they have sent me a cheque for £50. O2 may be a joke to some, but whilst they continue to pay me to use their service, who cares? As I said (!) I stayed with them because I was in a 12 month contract. If I had cancelled it 3 months in, I would have had to have paid the remaining 9 months anyway - I had no choice! I did keep calm at the beginning but after 3 months of calliing them, all they kept saying was there was nothing they could do because they had no proof and basically said I was lying. I got everything back that I was owed in the end, but no more to compensate. Every other time they promised to refund stuff it never happened. I simply don't trust them and wouldn't recommend them to anyone! Plus even if they were literally paying me to use them, that's not much good if I can't use the bloody phone is it, as I explained to the customer service person yesterday. I agree that they are cheap, but they are poor quality - even a £7 rental (200 mins, 200 texts), which they offered me yesterday when I said I was leaving, is no good if I can't use them!! You are obviously luckily speaking to the right people- I have only had braindead people at their customer service place. Well done for getting so much out of them but I just had to give up the long and tedious fight!!

25-10-2005, 13:19	#65
dawson Posts: n/a	Quote: Originally Posted by frances99 As I said (!) I stayed with them because I was in a 12 month contract.... That explains the 10th year. Why did you stay with them 9 years prior to that?

25-10-2005, 14:11	#66
frances99 Forum Member Join Date: Oct 2005 Posts: 86	Quote: Originally Posted by dawson That explains the 10th year. Why did you stay with them 9 years prior to that? I moved house this April. Prior to that I had signal and had not had the misfortune of dealing with customer services! I stayed with them for nine years probably out of laziness - when I realised I was paying too much (a year ago) I got around to thinking about leaving - they convinced me to stay and then didn't change my contract as promised.

26-10-2005, 02:11	#67
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by frances99 I have been with O2/BT Cellnet for almost 10 years and am now changing to Vodafone - I am happy to pay more for my contract to be with a provider that a) doesn't go through an automated phone system - a human picks up straight away, and b) gives me network coverage in oh-so rural places such as Basingstoke! I wanted to leave O2 a year ago - they talked me out of it and offered me a better rate contract. Then I didn't get changed to it and it took me three months and hours on hold to them to sort it out. They basically said the contract I had been offered did not exist and as I had no proof of what they had offered, they did not believe me. The people at the Customer Service centre in Leeds (contact via post) do at least have a few brain cells between them unlike the idiots in the call centre and finally sorted it out. But I was then stuck in a contract for 12 months (until now), when I vowed I would leave. I called yesterday for my PAC and couldn't get a word in edgeways because of the woman on the other end of the phone interrupting me - she also gave the impression she didn't believe I couldn't get signal, saying "why are you only cancelling now then after all this time?" Well, idiot, I only moved in April and didn't realise I would have to prop my phone up on the upstairs window sill to get one bar of signal! She was soooo rude until I asked to speak to her manager - that sorted her out! She also said I should have given a month's notice rather than calling a week before my contract ran out. Well I did in fact call exactly a month before, to speak to someone else, who said all I had to do was call a week before! I think they basically try and mess you about so you either give up trying to change or they at least get another month's line rental out of you. What a fantastic way to do business (they must make a fortune!) If my phone number is not switched to Vodafone before my contract runs out now, they are not going to know what's hit them when I next get in touch!!! GGGGGGGRRRRRR they make me SOOOO mad!!! I can see why o2 would find it hard to believe that the network doesnt work in Bassingstoke. The reason being is they have been upgraded to 3G coverage. This mean they have the best signal / coverage available (in comparison with other areas). IF you do not have a problem outside your house then the problem is with the design of your house. This is hardly o2s fault! Have you spoke to Network Services about this. If you prove to them it is a fault. I.E go through the checks they advise then they will submit the problem to an engineer. People like you get my back up. How dare you have the cheek to tar everyone who works in o2's call centres as idiots! I am sure with this attitude you would get no-where. If i had spoken to you I would have been arranging that PAC code so quickly you wouldnt see the mouse move it would be going so quick! You will find o2 can beat just about any deal on the market. In fact I would go as far to say that their is no deal that cannot be beaten. However as the people on the other side of the phone are human if you give them attitude chances are you will get zero tolerance and as little as possible.

26-10-2005, 09:41	#68
frances99 Forum Member Join Date: Oct 2005 Posts: 86	It's not just inside the house - it is the whole area! The house's fault?! Not heard that one before!! O2 are cheap - not always such a good thing. Wish I had spoken to you when I called then - as guess what, 48 hours passes and no PAC code. Time to call yet again. And by the way, I talk to the call centre staff respectfully - the whole point of this is to vent frustrations and to share experiences. You have no clue how I talk to them and people like YOU really get my back up!

26-10-2005, 10:18	#69
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	It can be the house, I have that problem with T-Mobile and Orange, inside my house no signal, outside almost 100% signal. Get O2 to give you a PAC code over the phone, they can do it, they've done it for me in the past. Don't know why they would have told you to phone up a week before to cancel, its in even in the terms and conditions of the contract you agreed to that you have to give a months notice. I've always found O2s customer service to be really good (well over the past year or so, before they were a bit rubbish). I'm moving back to them on Monday, partly because I can get a decent signal (I can't on Virgin), partly because I've sorted my email issue out (kind of) and partly because of cutsomer services and Garyo2's positive contribution to this forum.

26-10-2005, 10:35	#70
frances99 Forum Member Join Date: Oct 2005 Posts: 86	Yes, I know it can be the house - but it really isn't in this case. It's about 100m radius of the house so it must be the general coverage. I have just called and been given the PAC over the phone - so thanks. But again, although it's 48 hours later (which I was told it should take), when I called this time, the advisor first said "it usually takes 3 to 4 days to get a PAC code" - which I know to be wrong. Then lo and behold it is actually 48 hours. I wish they would just be consistent with their information. I can't wait to be free! Good luck with going back to them - I hope you have a better experience! (I actually would have been happy staying with them for another nine years if I hadn't had so many problems this year). As long as you can get signal and you don't have the misfortune of EVER having to deal with the call centre, you can live in quite ignorant bliss with pretty low deals - my £7 offer would have been great but no good if I can't use it!!

26-10-2005, 10:51	#71
dawson Posts: n/a	Quote: Originally Posted by frances99 It's not just inside the house - it is the whole area! What, the whole of Basingstoke? Now I know you're on a wind up. Edit: Just seen your subsequent post. It's only 100m radius of your house. Every network has localised blackspots. The reason I moved to O2 many years ago was that where I worked, Vodafone had no signal yet O2 did. However at another office 150 miles away which I sometimes frequented the reverse was true. At the time, you could forget the other networks which offered no signal at either location. Btw, if you've got no signal, thats probably why you can't send texts Last edited by dawson : 26-10-2005 at 11:36.

26-10-2005, 11:10	#72
scouse_j Forum Member Join Date: Oct 2004 Location: Liverpool Posts: 787	Quote: Originally Posted by TROD £19.99 month contract - 500 free texts/month - 50 free mins/month - Free 6230 - no problems since December (when i bought it) No, i dont think o2 is a joke. TROD. £25.00 month contract, -1000 free texts a month -120 minutes a month -free Sony Ericsson K750i -also no problems, but not on 02 lol, its orange, i was with 02 untill i found this contract, dont you think though that the majority of 02's PAYG customers are only with them becuase they get 300 free texts? I know it may sound like a stupid thing to say, but imagine if they stopped doing all this free stuff, i mean they cant be making as much money as te rest of the networks can they? also from the time i was with 02 which was a good few months i found them rubbish aswell

DS Forums

O2 is a joke.

26-10-2005, 11:34	#73
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by frances99 when I called this time, the advisor first said "it usually takes 3 to 4 days to get a PAC code" - which I know to be wrong. Then lo and behold it is actually 48 hours. I wish they would just be consistent with their information. The advisor is actually right because 3-4 days is what is quoted for the PAC code. 1-2 days for it to be requested (as they email off for them) and another 1-2 days for the pac code to be posted or SMS to you. They only ever give PAC codes immediately if customers have been having problems with a PAC code and for example need a new one, simply because the person you speak to doesnt have access to the MNP system. When you have phoned up after 48 hours the PAC code will be on your notes, as MNP would have left it on there. Though as you have phoned up you have got it quicker because you have not waited for the SMS or letter. So sounds to me what you have been told is correct.

26-10-2005, 11:38	#74
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by frances99 You have no clue how I talk to them and people like YOU really get my back up! From the sounds of it, anyone who trys to help getd your back up. However you should think about what you say in future. Quiute obviously you haven't thought about what you have said or you would not have said it. I could say that whatever company you work for are all braindead, idioits. Do you think that would be fair? I think not! I would suggest you try the checks i have suggested. If you cannot be bothered to do above then use the PAC code and port out, and pay a higher amount for your mobile phone.

26-10-2005, 11:50	#75
frances99 Forum Member Join Date: Oct 2005 Posts: 86	Quote: Originally Posted by Garyo2 The advisor is actually right because 3-4 days is what is quoted for the PAC code. 1-2 days for it to be requested (as they email off for them) and another 1-2 days for the pac code to be posted or SMS to you. So sounds to me what you have been told is correct. Incorrect - what they said was that my PAC would be WITH ME in 48hours - not 4 days. I wouldn't care if someone said my company was full of idiots (would be true for about 75% of them actually but I know they would not be referring to me. Plus a good friend of mine works in the Accounts department at O2 - I didn't say they were all idiots, just the woman I had spoken to in the call centre. And funnily enough my friend agrees with me - so what about that for great PR!