Originally Posted by Garyo2:
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People like you get my back up. How dare you have the cheek to tar everyone who works in o2's call centres as idiots! I am sure with this attitude you would get no-where. If i had spoken to you I would have been arranging that PAC code so quickly you wouldnt see the mouse move it would be going so quick!
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im sorry, but i do think that o2 customer services are crap!!
i had an online sim only deal, however, i decided to upgrade, and move to the handset tariff. after being sent 2 faulty phones, both of which were returned, i called to say to forget the upgrade. i was told that when they received the phone, i wouldn't be put on the 12month contract. they received the phones, but no one decided to change my tariff back to the sim only one. i then relised my bills were wrong and when i called up they said it's coz i upgraded. i explained to them that i reurned the phone and shouldn't have been in a contract. they said they'll sort it and recredit my accoutn. however, a lil while on, same problem, called em again and they did the same.
now a third time, i called them, they said the same thing!! after 3 calls, to 3 different ppl, no one still switched me back to my sim only tariff!! so i got my pac and left, but was told of no extra charges etc.
i checked my bank statement on money, and o2 had taken £272 from my account! when i rang and asked, they said i was in a 12 month contract and so when i ported my number, i had to pay the remainder of the line rental! after explaining for a 4th time that i returned the handsets he recredited me with my money!
so now u tell me that o2 customer services aint crap!!