O2 is a joke.

gers09 · 03-11-2005, 19:20

Another moan about o2. I phoned them up today and wouldnt listen to what I had to say.

I got a new contract and phone last thursday (the 27th). And made my first call that night. However after checking my online bill, and phoning them up, theyve charged me 83p on wednesday the 26th. They told me this is correct even though i didnt have my phone? What the......

Garyo2 · 03-11-2005, 21:15

Quote:

Originally Posted by gers09

Another moan about o2. I phoned them up today and wouldnt listen to what I had to say.

I got a new contract and phone last thursday (the 27th). And made my first call that night. However after checking my online bill, and phoning them up, theyve charged me 83p on wednesday the 26th. They told me this is correct even though i didnt have my phone? What the......

Are you sure this is not a line rental charge?

Garyo2 · 03-11-2005, 21:22

Quote:

Originally Posted by frances99

Excellent well done - I would definitely advise anyone having problems to skip the call centre and go straight to the complaints department. If they all had the same customer-focused attitude, maybe they wouldn't have lost you at all.

I now have to write to them because they have billed me too much after my contract ended. When I called to give a month's notice, they said I should call back a week before my contract ran out - then when I did that they took that date as my notice period. It's neverending! Happily on Vodafone now though - have already had to call them a couple of times to set up MMS etc, and they are fantastic - so helpful.

I thought you said you transferred your number to Vodafone. If so you dont give 30days notice. If you phoned up 30 days before and said you wanted to take your number and disconnect this is the reason you were quoted phoning up 5 or so days before the contract is due to end.

If you used the pac code you will be charged up until the point Vodafone took o2's number. Any monies after this are refunded on last statement.

gers09 · 04-11-2005, 10:34

Quote:

Originally Posted by Garyo2

Are you sure this is not a line rental charge?

For a day that i never had my phone???

04-11-2005, 11:09

Quote:

Originally Posted by gers09

For a day that i never had my phone???

When you called them to query why you had been billed for something the day before the contract had been signed, what did they claim it was for, other than it being 'correct'?

If they didn't explain, call them back and ask them to kindly explain the charge - I'm sure they will

(My guess its that the contract was agreed to and actually started before the 27th, hence why you have been charged)

frances99 · 04-11-2005, 11:37

Quote:

Originally Posted by Garyo2

I thought you said you transferred your number to Vodafone. If so you dont give 30days notice. If you phoned up 30 days before and said you wanted to take your number and disconnect this is the reason you were quoted phoning up 5 or so days before the contract is due to end.

If you used the pac code you will be charged up until the point Vodafone took o2's number. Any monies after this are refunded on last statement.

Well that just shows even more confusion caused by the folks at O2 then - the lady I spoke to to get my PAC code said I should have given 30 days notice and because I hadn't I would be charged 30 days rental from then (seven days before it ran out). If they were actually clear and consistent in the information they gave out, maybe people wouldn't get so irate. All I ever want is a straight answer! Is that really so much to ask? "Ar*e from elbow" springs to mind!

Anyway, since writing the last post I bumped into someone who works for Vodafone Billing Dept in a pub who explained it to me properly so I'm all sorted. Thanks for explaining anyway.

gers09 · 04-11-2005, 11:54

Quote:

Originally Posted by dawson

When you called them to query why you had been billed for something the day before the contract had been signed, what did they claim it was for, other than it being 'correct'?

If they didn't explain, call them back and ask them to kindly explain the charge - I'm sure they will

(My guess its that the contract was agreed to and actually started before the 27th, hence why you have been charged)

They said something about pre rota? Or something like that. The money doesnt bother me that much that i'd phone up again

noddylpd · 04-11-2005, 12:11

Will O2 get better now that Telefonica owns them?

04-11-2005, 13:22

Quote:

Originally Posted by gers09

They said something about pre rota? Or something like that. The money doesnt bother me that much that i'd phone up again

Possibly pro-rata? That'll be the rental charge pro-rata

04-11-2005, 13:23

Quote:

Originally Posted by noddylpd

Will O2 get better now that Telefonica owns them?

They don't yet, but it looks more likely day by day.

Telefonica have offered to buy O2. O2 shareholders have not agreed to sell yet.
(Sold my O2 shares earlier this week for above the Telefonica offer price

they are currently trading about 3p below the offer price)

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03-11-2005, 19:20	#101
gers09 Forum Member Join Date: Jul 2002 Location: Glasgow Posts: 1,832	Another moan about o2. I phoned them up today and wouldnt listen to what I had to say. I got a new contract and phone last thursday (the 27th). And made my first call that night. However after checking my online bill, and phoning them up, theyve charged me 83p on wednesday the 26th. They told me this is correct even though i didnt have my phone? What the......

03-11-2005, 21:15	#102
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by gers09 Another moan about o2. I phoned them up today and wouldnt listen to what I had to say. I got a new contract and phone last thursday (the 27th). And made my first call that night. However after checking my online bill, and phoning them up, theyve charged me 83p on wednesday the 26th. They told me this is correct even though i didnt have my phone? What the...... Are you sure this is not a line rental charge?

03-11-2005, 21:22	#103
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by frances99 Excellent well done - I would definitely advise anyone having problems to skip the call centre and go straight to the complaints department. If they all had the same customer-focused attitude, maybe they wouldn't have lost you at all. I now have to write to them because they have billed me too much after my contract ended. When I called to give a month's notice, they said I should call back a week before my contract ran out - then when I did that they took that date as my notice period. It's neverending! Happily on Vodafone now though - have already had to call them a couple of times to set up MMS etc, and they are fantastic - so helpful. I thought you said you transferred your number to Vodafone. If so you dont give 30days notice. If you phoned up 30 days before and said you wanted to take your number and disconnect this is the reason you were quoted phoning up 5 or so days before the contract is due to end. If you used the pac code you will be charged up until the point Vodafone took o2's number. Any monies after this are refunded on last statement.

04-11-2005, 10:34	#104
gers09 Forum Member Join Date: Jul 2002 Location: Glasgow Posts: 1,832	Quote: Originally Posted by Garyo2 Are you sure this is not a line rental charge? For a day that i never had my phone???

04-11-2005, 11:09	#105
dawson Posts: n/a	Quote: Originally Posted by gers09 For a day that i never had my phone??? When you called them to query why you had been billed for something the day before the contract had been signed, what did they claim it was for, other than it being 'correct'? If they didn't explain, call them back and ask them to kindly explain the charge - I'm sure they will (My guess its that the contract was agreed to and actually started before the 27th, hence why you have been charged)

04-11-2005, 11:37	#106
frances99 Forum Member Join Date: Oct 2005 Posts: 86	Quote: Originally Posted by Garyo2 I thought you said you transferred your number to Vodafone. If so you dont give 30days notice. If you phoned up 30 days before and said you wanted to take your number and disconnect this is the reason you were quoted phoning up 5 or so days before the contract is due to end. If you used the pac code you will be charged up until the point Vodafone took o2's number. Any monies after this are refunded on last statement. Well that just shows even more confusion caused by the folks at O2 then - the lady I spoke to to get my PAC code said I should have given 30 days notice and because I hadn't I would be charged 30 days rental from then (seven days before it ran out). If they were actually clear and consistent in the information they gave out, maybe people wouldn't get so irate. All I ever want is a straight answer! Is that really so much to ask? "Ar*e from elbow" springs to mind! Anyway, since writing the last post I bumped into someone who works for Vodafone Billing Dept in a pub who explained it to me properly so I'm all sorted. Thanks for explaining anyway.

04-11-2005, 11:54	#107
gers09 Forum Member Join Date: Jul 2002 Location: Glasgow Posts: 1,832	Quote: Originally Posted by dawson When you called them to query why you had been billed for something the day before the contract had been signed, what did they claim it was for, other than it being 'correct'? If they didn't explain, call them back and ask them to kindly explain the charge - I'm sure they will (My guess its that the contract was agreed to and actually started before the 27th, hence why you have been charged) They said something about pre rota? Or something like that. The money doesnt bother me that much that i'd phone up again

04-11-2005, 12:11	#108
noddylpd Banned User Join Date: Apr 2003 Location: UK Posts: 1,834	Will O2 get better now that Telefonica owns them?

04-11-2005, 13:22	#109
dawson Posts: n/a	Quote: Originally Posted by gers09 They said something about pre rota? Or something like that. The money doesnt bother me that much that i'd phone up again Possibly pro-rata? That'll be the rental charge pro-rata

04-11-2005, 13:23	#110
dawson Posts: n/a	Quote: Originally Posted by noddylpd Will O2 get better now that Telefonica owns them? They don't yet, but it looks more likely day by day. Telefonica have offered to buy O2. O2 shareholders have not agreed to sell yet. (Sold my O2 shares earlier this week for above the Telefonica offer price they are currently trading about 3p below the offer price)

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O2 is a joke.