Claiming a new phone from 02 insurance

beko1987 · 15-10-2005, 15:34

My friend had his phone half inched last night, and asked me to get infor for him.
Its insured as part of the contract, so would he get a new phone and get to keep his old number once they've barred the SIM card?

How long does it take to get a new phone out, and what details would he need? He uses it for work, and needs a fairly quick turnaround.

Cheers

gomezz · 15-10-2005, 16:10

O2 Insurance would know. Why not ask them?

beko1987 · 15-10-2005, 16:12

cos its the weekend, and whilst we're waiting for monday I thought I'd ask for advice on here.

gomezz · 15-10-2005, 16:17

O2 Customer Services help line is open 8am to 6pm on Saturday and Sunday.

Garyo2 · 15-10-2005, 22:59

Insurance closed at 2/3pm and wont be open now until Monday. (They dont open same times as customer service).

9-6am Mon-Fri.

You will have to get a lost prop/crime ref number from the police.

The phone must be the one o2 supplied you with.

If you call before 2pm and your claim is accepted you *should* get the phone next day.

You are supposed to make o2 aware the phone is nicked/lost within 24 hours, so make sure this is done so the insurance carnt claim you did not notify them.

16-10-2005, 12:44

In answer to the OP question, yes you should be able to retain your original phone number.

Whilst the original SIM will be blocked (assuming you've reported it as stolen), a replacement SIM will be provided and your original number transferred to that. You may need to call O2 when you get the replacement SIM to activate/register the new SIM.

15-10-2005, 15:34	#1
beko1987 Forum Member Join Date: Jul 2005 Location: Marlow, Bucks Posts: 2,464	Claiming a new phone from 02 insurance My friend had his phone half inched last night, and asked me to get infor for him. Its insured as part of the contract, so would he get a new phone and get to keep his old number once they've barred the SIM card? How long does it take to get a new phone out, and what details would he need? He uses it for work, and needs a fairly quick turnaround. Cheers

15-10-2005, 16:10	#2
gomezz Forum Member Join Date: Oct 2004 Location: Buckingham Posts: 28,590	O2 Insurance would know. Why not ask them?

15-10-2005, 16:12	#3
beko1987 Forum Member Join Date: Jul 2005 Location: Marlow, Bucks Posts: 2,464	cos its the weekend, and whilst we're waiting for monday I thought I'd ask for advice on here.

15-10-2005, 16:17	#4
gomezz Forum Member Join Date: Oct 2004 Location: Buckingham Posts: 28,590	O2 Customer Services help line is open 8am to 6pm on Saturday and Sunday.

15-10-2005, 22:59	#5
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Insurance closed at 2/3pm and wont be open now until Monday. (They dont open same times as customer service). 9-6am Mon-Fri. You will have to get a lost prop/crime ref number from the police. The phone must be the one o2 supplied you with. If you call before 2pm and your claim is accepted you should get the phone next day. You are supposed to make o2 aware the phone is nicked/lost within 24 hours, so make sure this is done so the insurance carnt claim you did not notify them.

16-10-2005, 12:44	#6
dawson Posts: n/a	In answer to the OP question, yes you should be able to retain your original phone number. Whilst the original SIM will be blocked (assuming you've reported it as stolen), a replacement SIM will be provided and your original number transferred to that. You may need to call O2 when you get the replacement SIM to activate/register the new SIM.

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Claiming a new phone from 02 insurance