Hi there
I've just had to phone Orange customer service, and have to say I was really surprised about how good they were....that surprised that I felt I needed to tell everybody!
Basically, when I brought my contract (Samsung Z500) from the Orange website there was a promotion on where I would get a free football shirt from KitBag.com. I've not heard anything for a long time from them, so I decided to phone 150 up today and ask them what was going on.
The first lady I got through to said I was in the wrong department, but to save me re-dialling she would just transfer me to the relevant department straight away. This makes a change from messing about being passed from one place to another without knowing where you're going!
I got transferred to a second lady in Telesales, and she was fantastic! Not only did she sort my free shirt out for me, she made conversation about both our hate for the sport (the shirt is for my dad, not for me!). I said i'd had some funny piss-take photo messages sent to me about certain famous footballers - and what she did next shocked me.
"Oh well Mr S****n I'll put a complimentary photo message bundle on your account to apologise for this delay and so that other people can benefit from these jokes".
BLESS HER! She even said that she'd flag my account up so the bundle didn't re-occur month after month and start charging me
Now that's good customer service, I'm so happy!
I've just had to phone Orange customer service, and have to say I was really surprised about how good they were....that surprised that I felt I needed to tell everybody!
Basically, when I brought my contract (Samsung Z500) from the Orange website there was a promotion on where I would get a free football shirt from KitBag.com. I've not heard anything for a long time from them, so I decided to phone 150 up today and ask them what was going on.
The first lady I got through to said I was in the wrong department, but to save me re-dialling she would just transfer me to the relevant department straight away. This makes a change from messing about being passed from one place to another without knowing where you're going!
I got transferred to a second lady in Telesales, and she was fantastic! Not only did she sort my free shirt out for me, she made conversation about both our hate for the sport (the shirt is for my dad, not for me!). I said i'd had some funny piss-take photo messages sent to me about certain famous footballers - and what she did next shocked me.
"Oh well Mr S****n I'll put a complimentary photo message bundle on your account to apologise for this delay and so that other people can benefit from these jokes".
BLESS HER! She even said that she'd flag my account up so the bundle didn't re-occur month after month and start charging me
Now that's good customer service, I'm so happy!
but depending on how the customer is with u then it may be appropriate to talk like that. i was taking a supervisor call for sum1 other day and customer was disconnected due to not paying bill and she was happy as larry, talking about cars and money etc. sum people are worth spending more time with than others who just complain.
which all in all gave me the impression that nothing was too much trouble
), though sometimes I find they need encouraging... and they're not as giving with credits on the bill either, sadly
lol
well, going by the usual standard of my calls to them, all I can say is this: "......" or, in other words, "the exception to the rule"