I got a mobile phone contract on 3 some 5 months ago however I have had problems ever since. When I got the phone the sales assistant did a postcode search to make sure I could get signal which I could.
Anyway I live in a very strong 3g service area. Signal is up full 100% of the time, problem being when the phone is on 3g I cannot make or receive calls or text messages. I do not have signal on O2 where I live so cannot roam on 2.5G so I effectively have a phone which is useless.
I have complained to 3 constantly who give me the same excuse. They take all the details and inform me they will escalate the problem and get in touch but I never hear anything more from them.
I have stopped paying them as I feel they a providing a service which Is less than adequate.
Can I pull out of this contract or where do I stand??
Anyway I live in a very strong 3g service area. Signal is up full 100% of the time, problem being when the phone is on 3g I cannot make or receive calls or text messages. I do not have signal on O2 where I live so cannot roam on 2.5G so I effectively have a phone which is useless.
I have complained to 3 constantly who give me the same excuse. They take all the details and inform me they will escalate the problem and get in touch but I never hear anything more from them.
I have stopped paying them as I feel they a providing a service which Is less than adequate.
Can I pull out of this contract or where do I stand??
); you need to walk around it 