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Old 19-11-2005, 09:53
BexTech
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Originally Posted by cmorton
BexTech, Congrats on you 5,555th post!
Thanks!

Should have been several 000 higher, if I hadn't had to change my user name!
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Old 19-11-2005, 18:23
dale2011
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I've been having problems using freetalk for most of the afternoon. When i try and make a call i get an engaged tone instead of a dial tone.

Is anyone else having the same problem or is it just me?
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Old 20-11-2005, 14:14
Vashta Nerada
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just a couple of questions about the freetalk adapter.

1. Does having the adapter mean i can use the service without having the pc on?

2. Whats the call quality like? is it good as a landline?

Thanks
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Old 20-11-2005, 22:17
mysticegg
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Originally Posted by robcole2004
just a couple of questions about the freetalk adapter.

1. Does having the adapter mean i can use the service without having the pc on?

2. Whats the call quality like? is it good as a landline?

Thanks
Hi There,

The adaptor requires you to have an Ethernet connection to your broadband modem rather than USB.
The call quality is excellent and there are some good features.
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Old 20-11-2005, 22:19
mysticegg
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Originally Posted by dale2011
I've been having problems using freetalk for most of the afternoon. When i try and make a call i get an engaged tone instead of a dial tone.

Is anyone else having the same problem or is it just me?
Hi

Have you checked that the 'Service' light on your adaptor is lit?
If not, try cycling power on your modem/router and your adaptor.
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Old 20-11-2005, 22:43
Vashta Nerada
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Originally Posted by cmorton
Hi There,

The adaptor requires you to have an Ethernet connection to your broadband modem rather than USB.
The call quality is excellent and there are some good features.
my modem has both usb & ethernet.
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Old 21-11-2005, 10:38
mysticegg
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Originally Posted by robcole2004
my modem has both usb & ethernet.
Cool, does your PC have an Ethernet socket? If you are already using Ethernet then you should be fine. There are two ports on the Freetalk Adaptor.

WAN Port - This connects to your Modem/Router
LAN Port - You plug one end into the Adaptor and the other into your PC. The Adaptor acts as a pass-thru for your Connection so it doesn't matter if your PC is on or off.
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Old 21-11-2005, 10:52
Vashta Nerada
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Originally Posted by cmorton
Cool, does your PC have an Ethernet socket? If you are already using Ethernet then you should be fine. There are two ports on the Freetalk Adaptor.

WAN Port - This connects to your Modem/Router
LAN Port - You plug one end into the Adaptor and the other into your PC. The Adaptor acts as a pass-thru for your Connection so it doesn't matter if your PC is on or off.

Yeah my pc has one ethernet slot & about 8 usb 2 on the fromt & five at the back. Im seriously considering freetalk.
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Old 22-11-2005, 17:20
dale2011
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Originally Posted by cmorton
I signed up to Freetalk yesterday. When I entered my card details into their website, they decided to charge £40 to my bank account without my permission.
Not happy at all - from calling their customer services dept, they said this is a common occurance with Halifax customers.

No refund yet - letter of complaint on it's way. Be wary!
I've called freetalk customer support again. I've been told I need to wait another 2-3 days and the £40 will be crdited back to my bank account. I'll give them till the 24th. Also i'm going to speak to OFCOM and get there advice.
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Old 22-11-2005, 22:41
russellelly
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Can I ask a FreeTalk question. Does anyone know if FreeTalk can have a TiVo (or similar device using a modem) plugged in and work as per a landline. Are 0800 numbers free?

TIA.
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Old 23-11-2005, 12:39
pje1979
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Originally Posted by russellelly
Can I ask a FreeTalk question. Does anyone know if FreeTalk can have a TiVo (or similar device using a modem) plugged in and work as per a landline. Are 0800 numbers free?

TIA.
According to their site they are working on Fax and modem devices and hope to support them soon. 0800 numbers are free.
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Old 24-11-2005, 18:46
Vashta Nerada
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Does freetalk take £40 of all customers or just halifax customers? Only iv been trying to regiter using 2 cards & both keep coming back declined & i cant see anywhere saying the take a £40 set up fee.
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Old 24-11-2005, 19:50
dale2011
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Originally Posted by robcole2004
Does freetalk take £40 of all customers or just halifax customers? Only iv been trying to regiter using 2 cards & both keep coming back declined & i cant see anywhere saying the take a £40 set up fee.
Freetalk took £40 from my halifax account. I called cutomer support and they told me the £40 would go back into my account in 2-3 days. It actually took 5 days.

When i tried to register my halifax card it was coming back declined, it took 6 attempt to get the card authorised.
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Old 24-11-2005, 20:18
Vashta Nerada
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It keeps coming up declined by bank but iv been on to the bank but they have no record of any requests i was even put through to the visa dept that said the same. Freetalk suggested it might have been a security block on my card because they are based in the states but theres no problems there ill keep trying over the next couple of days then take the adapter back to dixons.
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Old 24-11-2005, 21:29
dale2011
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Freetalk told me the same thing. But, after six attempts it did register my card. I think its just halifax cards that are having problems.
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Old 24-11-2005, 21:31
Vashta Nerada
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My cards visa electron, the guy said theyve been having problems with them.
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Old 24-11-2005, 21:41
mysticegg
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Originally Posted by robcole2004
My cards visa electron, the guy said theyve been having problems with them.
I have Visa Electron too - I can see a pattern emerging
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Old 24-11-2005, 23:08
dale2011
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Originally Posted by robcole2004
My cards visa electron, the guy said theyve been having problems with them.
My card is also Vise Electron. I think it must be a problem with Visa Electron cards.
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Old 29-11-2005, 14:20
dale2011
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I've got a freetalk adapter and i'm thinking about returning it to dixons. The freetalk t&c's state you have a 14 day trial of the service. I've got the £6.99 monthly plan and i think it's a bit expensive compared to other voip services.
I'd like to know if dixons would refund the cost of the freetalk adapter.

Can anyone help.
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Old 29-11-2005, 16:28
Vashta Nerada
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Good Day,
The terms and conditions merely state that you must have a valid credit card, the credit check is used to verify that your card has access to funds. The £40 never actually leaves your account, it is just a credit check and for the vast majority of customers they never see any indication that it occurred. Also, we are planning on lowering the credit check amount in the near future. Sorry for the delay in getting back to you on this, our e-mail system has been down. I belive the issue that you were reporting has been fixed now, please let me know if you continue to experience problems.

Kind regards,
Dave Tutch
Freetalk Support Team


I received this today, only 4days since a sent anyway i dunno if it helps anyone, I asked where in the t&c's does it say that you must have £40 in your account for the credit check.
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Old 29-11-2005, 16:28
Vashta Nerada
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Originally Posted by dale2011
I've got a freetalk adapter and i'm thinking about returning it to dixons. The freetalk t&c's state you have a 14 day trial of the service. I've got the £6.99 monthly plan and i think it's a bit expensive compared to other voip services.
I'd like to know if dixons would refund the cost of the freetalk adapter.

Can anyone help.

I had no problems returning mine but then again it wasnt registered.
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Old 29-11-2005, 18:23
dale2011
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Originally Posted by robcole2004
I had no problems returning mine but then again it wasnt registered.
Thanks for the reply. Mine was purchased on the 16th november so the 14 days are up on the 30th november. I've been told dixons can be a bit funny about taking back returns.
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Old 29-11-2005, 18:55
mysticegg
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Originally Posted by dale2011
Thanks for the reply. Mine was purchased on the 16th november so the 14 days are up on the 30th november. I've been told dixons can be a bit funny about taking back returns.
Just kick up a stink in the store - usually works for me. Or ask for a manager and then ask for HIS manager!
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Old 02-12-2005, 16:44
pje1979
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Well I signed up 6 days ago and so far so good. I bought the annual package. The service has been very good, audio quality is excellent and there is no delay like I was getting with Vonage. I am using a Mastercard as my payment method and have had no problems with them taking money from me. So far it seems an excellent service.
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