O2 Customer Sevice Phone Number

OliCad · 07-11-2005, 11:19

I'm on the O2 pay as you go genie thingy where I get 300 free texts a month. Now I know I can dial 4445 to speak to customer services but I once dialled a FREE number. Do any of you know what that free phone number is?

My free texts ran out 2 weeks early but I'd only sent 100 texts and since I've topped up again I'm STILL paying for my texts!

deep_27 · 07-11-2005, 14:32

http://www.o2.co.uk/contact?ref=++Go+++Contact

OliCad · 07-11-2005, 16:08

Thanx for that, but I'm looking for the free number. I know there is one but it's elusive.

I don't see why I should pay to call them when it's them at fault.

stephen1980 · 07-11-2005, 16:31

Try Say no to 0870.com do a search for o2, and you will find loads of 0800's

sabreuk1975 · 07-11-2005, 17:37

Give 0800 005 005 a call - its the O2 Free call number to Customer Care.

OliCad · 07-11-2005, 18:52

hmmm, I'll give that a shot. Cheers.

*edit* I used the saynoto0870 and got the contract dept and they put me through AND they sorted my problem. Nice one mate thanx.

Garyo2 · 07-11-2005, 21:20

Quote:

Originally Posted by sabreuk1975

Give 0800 005 005 a call - its the O2 Free call number to Customer Care.

This number is not for anyone other than o2 Barclaycard customers!

If you are not an o2 Barclaycard customer you should not be calling this number.

sabreuk1975 · 08-11-2005, 16:22

Quote:

Originally Posted by Garyo2

This number is not for anyone other than o2 Barclaycard customers!

If you are not an o2 Barclaycard customer you should not be calling this number.

I have used this number on a number of occasions and they have been more than happy to help.

0800 005 005.

Garyo2 · 08-11-2005, 16:26

Quote:

Originally Posted by sabreuk1975

I have used this number on a number of occasions and they have been more than happy to help.

0800 005 005.

That is more than likely because they didnt realise what number you had come through on. However this point has been raised with o2.

ianoel230982 · 08-11-2005, 20:03

i like it how us who work on o2 dont actually want to associate ourselves with o2, its 'o2 have said this' and 'o2 are looking into it'. makes me laugh that we dont use the word 'we'. as in 'we are looking into it' or 'we are aware of the situation' or 'we know p4u are a complete load of knob jockeys'. the last one is my own personal feelings tho

Garyo2 · 08-11-2005, 20:45

Thats because over half (if not more) people who answer the phones for o2 or provide other services for o2, dont actually work for o2 direct. They inturn work for a company who provide o2's CRM.

When i say to someone o2 are looking into something what i am actually saying is the management at o2 are looking into something, as effectively management are the only people who can change things.

I agree, phones4U always seem to cock up the accounts.

07-11-2005, 11:19	#1
OliCad Forum Member Join Date: Jun 2005 Location: Bude, Cornwall UK. Posts: 206	O2 Customer Sevice Phone Number I'm on the O2 pay as you go genie thingy where I get 300 free texts a month. Now I know I can dial 4445 to speak to customer services but I once dialled a FREE number. Do any of you know what that free phone number is? My free texts ran out 2 weeks early but I'd only sent 100 texts and since I've topped up again I'm STILL paying for my texts!

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07-11-2005, 14:32	#2
deep_27 Forum Member Join Date: Sep 2005 Location: At the bar :o) Posts: 2,842	http://www.o2.co.uk/contact?ref=++Go+++Contact

07-11-2005, 16:08	#3
OliCad Forum Member Join Date: Jun 2005 Location: Bude, Cornwall UK. Posts: 206	Thanx for that, but I'm looking for the free number. I know there is one but it's elusive. I don't see why I should pay to call them when it's them at fault.

07-11-2005, 16:31	#4
stephen1980 Forum Member Join Date: Aug 2004 Location: London Posts: 954	Try Say no to 0870.com do a search for o2, and you will find loads of 0800's

07-11-2005, 17:37	#5
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Give 0800 005 005 a call - its the O2 Free call number to Customer Care.

07-11-2005, 18:52	#6
OliCad Forum Member Join Date: Jun 2005 Location: Bude, Cornwall UK. Posts: 206	hmmm, I'll give that a shot. Cheers. edit I used the saynoto0870 and got the contract dept and they put me through AND they sorted my problem. Nice one mate thanx.

07-11-2005, 21:20	#7
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by sabreuk1975 Give 0800 005 005 a call - its the O2 Free call number to Customer Care. This number is not for anyone other than o2 Barclaycard customers! If you are not an o2 Barclaycard customer you should not be calling this number.

08-11-2005, 16:22	#8
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Quote: Originally Posted by Garyo2 This number is not for anyone other than o2 Barclaycard customers! If you are not an o2 Barclaycard customer you should not be calling this number. I have used this number on a number of occasions and they have been more than happy to help. 0800 005 005.

08-11-2005, 16:26	#9
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by sabreuk1975 I have used this number on a number of occasions and they have been more than happy to help. 0800 005 005. That is more than likely because they didnt realise what number you had come through on. However this point has been raised with o2.

08-11-2005, 20:03	#10
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	i like it how us who work on o2 dont actually want to associate ourselves with o2, its 'o2 have said this' and 'o2 are looking into it'. makes me laugh that we dont use the word 'we'. as in 'we are looking into it' or 'we are aware of the situation' or 'we know p4u are a complete load of knob jockeys'. the last one is my own personal feelings tho

08-11-2005, 20:45	#11
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Thats because over half (if not more) people who answer the phones for o2 or provide other services for o2, dont actually work for o2 direct. They inturn work for a company who provide o2's CRM. When i say to someone o2 are looking into something what i am actually saying is the management at o2 are looking into something, as effectively management are the only people who can change things. I agree, phones4U always seem to cock up the accounts.

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O2 Customer Sevice Phone Number