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Virgin Mobile PAYG Problems


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Old 09-11-2005, 17:24
joe_m
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Join Date: Feb 2004
Location: Liverpool
Posts: 778

A firedn of mine has just bought a Virgin Mobile PAYG handset, its one of those Lobster ones which I really like!

The problem however is that the phone will not receive text messages or calls.

He can phone and text other people no problem but when people try and reply he does not receive the texts and if someone tries to call him it says 'wrong number'!

Any ideas

cheers folks
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Old 09-11-2005, 17:29
Rhian
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Join Date: Jul 2005
Posts: 334
Have they registered their sim card? Try ringing up 789 and talking to them, they're very helpful (most of the time!)
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Old 09-11-2005, 17:29
joe_m
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Location: Liverpool
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is it free to call Virgin c/s off a PAYG Virgin phone?

cheers
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Old 09-11-2005, 17:34
Mirage
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Location: Hampshire
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Yes it's free to call them and I have always found them to be very nice and helpful too.
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Old 09-11-2005, 19:12
adam_80
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Join Date: Jun 2005
Location: Gloucester
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It's not free. It's 10p if you speak to a customer services advisor. And that's 10p per call rather than per minute.

They are always very helpful and will probably sort out the problem in a matter of minutes.
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