Emzi - couldn't agree more. Jade has been completely marginalised and despite everything that's gone before, I couldn't help but feel for her. I do believe that she's more intelligent than she's given credit for and also that her life experience has toughened her but it's just a hard shell, beneath which she's Lickle Jade, emotionally stuck at an age much younger than her chronological years. However, I also feel that when she's liberated from the house she'll be supported by her friends and family and see the experience for what it is -- an artificial environment into which she allowed herself to be catapulted and which turned out to be a steep learning curve for her. I'd like to think that she'll benefit from the experience once she's worked it all through, ideally with a professional, and begin to take ownership of her actions and consider how they impact on others.
As for Tim, I thought he handled the phone call very well. 40 secs is no time at all and he said all he needed - or was able - to say in that very short duration. His mother also dealt with it intelligently, reassuring him at once about his girlfriend, stating that there was no time to discuss his father's broken shoulder, and showing him love and support. I believe his tears were genuine and I hope the phone call buoys him up for the coming week.
Going soft, for some reason, but hey ...