Leaving Vodafone, going to O2

MobilePulse · 25-11-2005, 17:13

Hi all, after a while with Vodafone I think it would be cheaper for me to go to O2 as their Onine text offer seems good.
When I get my PAC Code from Vodafone, will I have to give O2 Customer Service a ring with my new code or can I email them with this and some details?

Thanks,
MP.

ianoel230982 · 25-11-2005, 20:33

when you start your new contract online i believe there is a section where you can enter your pac code at time of order, they will then usually email you 48 hours later advising of a date of porting, if not call cust care and they can tell you over the phone.

ScorpionXxX · 25-11-2005, 21:03

The emails take longer if you call it should be done quicker

ScorpionXxX · 25-11-2005, 21:05

BTW the transfer takes 5 working days from the date of request

ianoel230982 · 25-11-2005, 22:25

its actually longer than 5 days, i had a customer today who requested port in 2 days ago and wont be done till 1/12/05.
i say it generally takes 7 working days from date of request to port date. if it happens sooner then its a better customer experience.

ScorpionXxX · 26-11-2005, 18:42

yep 7 days but 2 days sat and sun are not working days so 5 working days not including weekends

squawkBOX · 27-11-2005, 21:14

<putting on industry hat>

MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days.

However the majority of cases do happen on the 7th day.

ianoel230982 · 27-11-2005, 22:19

Quote:

Originally Posted by squawkBOX

<putting on industry hat>

MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days.

However the majority of cases do happen on the 7th day.

MNP is actually Mobile Number Portability!

25-11-2005, 17:13	#1
MobilePulse Forum Member Join Date: Nov 2005 Posts: 52	Leaving Vodafone, going to O2 Hi all, after a while with Vodafone I think it would be cheaper for me to go to O2 as their Onine text offer seems good. When I get my PAC Code from Vodafone, will I have to give O2 Customer Service a ring with my new code or can I email them with this and some details? Thanks, MP.

25-11-2005, 20:33	#2
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	when you start your new contract online i believe there is a section where you can enter your pac code at time of order, they will then usually email you 48 hours later advising of a date of porting, if not call cust care and they can tell you over the phone.

25-11-2005, 21:03	#3
ScorpionXxX Forum Member Join Date: Oct 2004 Location: BOLTON Posts: 1,717	The emails take longer if you call it should be done quicker

25-11-2005, 21:05	#4
ScorpionXxX Forum Member Join Date: Oct 2004 Location: BOLTON Posts: 1,717	BTW the transfer takes 5 working days from the date of request

25-11-2005, 22:25	#5
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	its actually longer than 5 days, i had a customer today who requested port in 2 days ago and wont be done till 1/12/05. i say it generally takes 7 working days from date of request to port date. if it happens sooner then its a better customer experience.

26-11-2005, 18:42	#6
ScorpionXxX Forum Member Join Date: Oct 2004 Location: BOLTON Posts: 1,717	yep 7 days but 2 days sat and sun are not working days so 5 working days not including weekends

27-11-2005, 21:14	#7
squawkBOX Forum Member Join Date: Jul 2001 Location: Central Scotland, UK Posts: 871	<putting on industry hat> MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days. However the majority of cases do happen on the 7th day.

27-11-2005, 22:19	#8
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	Quote: Originally Posted by squawkBOX <putting on industry hat> MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days. However the majority of cases do happen on the 7th day. MNP is actually Mobile Number Portability!

DS Forums

Leaving Vodafone, going to O2