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Leaving Vodafone, going to O2 |
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#1 |
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Forum Member
Join Date: Nov 2005
Posts: 52
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Leaving Vodafone, going to O2
Hi all, after a while with Vodafone I think it would be cheaper for me to go to O2 as their Onine text offer seems good.
When I get my PAC Code from Vodafone, will I have to give O2 Customer Service a ring with my new code or can I email them with this and some details? Thanks, MP. |
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#2 |
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Forum Member
Join Date: Oct 2005
Location: Lovely England
Posts: 139
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when you start your new contract online i believe there is a section where you can enter your pac code at time of order, they will then usually email you 48 hours later advising of a date of porting, if not call cust care and they can tell you over the phone.
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#3 |
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Forum Member
Join Date: Oct 2004
Location: BOLTON
Posts: 1,717
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The emails take longer if you call it should be done quicker
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#4 |
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Forum Member
Join Date: Oct 2004
Location: BOLTON
Posts: 1,717
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BTW the transfer takes 5 working days from the date of request
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#5 |
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Forum Member
Join Date: Oct 2005
Location: Lovely England
Posts: 139
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its actually longer than 5 days, i had a customer today who requested port in 2 days ago and wont be done till 1/12/05.
i say it generally takes 7 working days from date of request to port date. if it happens sooner then its a better customer experience. |
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#6 |
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Forum Member
Join Date: Oct 2004
Location: BOLTON
Posts: 1,717
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yep 7 days but 2 days sat and sun are not working days so 5 working days not including weekends
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#7 |
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Forum Member
Join Date: Jul 2001
Location: Central Scotland, UK
Posts: 871
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<putting on industry hat>
MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days. However the majority of cases do happen on the 7th day. |
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#8 |
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Forum Member
Join Date: Oct 2005
Location: Lovely England
Posts: 139
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Quote:
Originally Posted by squawkBOX
<putting on industry hat>
MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days. However the majority of cases do happen on the 7th day. |
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