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Leaving Vodafone, going to O2


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Old 25-11-2005, 17:13
MobilePulse
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Hi all, after a while with Vodafone I think it would be cheaper for me to go to O2 as their Onine text offer seems good.
When I get my PAC Code from Vodafone, will I have to give O2 Customer Service a ring with my new code or can I email them with this and some details?

Thanks,
MP.
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Old 25-11-2005, 20:33
ianoel230982
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when you start your new contract online i believe there is a section where you can enter your pac code at time of order, they will then usually email you 48 hours later advising of a date of porting, if not call cust care and they can tell you over the phone.
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Old 25-11-2005, 21:03
ScorpionXxX
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The emails take longer if you call it should be done quicker
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Old 25-11-2005, 21:05
ScorpionXxX
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BTW the transfer takes 5 working days from the date of request
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Old 25-11-2005, 22:25
ianoel230982
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its actually longer than 5 days, i had a customer today who requested port in 2 days ago and wont be done till 1/12/05.
i say it generally takes 7 working days from date of request to port date. if it happens sooner then its a better customer experience.
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Old 26-11-2005, 18:42
ScorpionXxX
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yep 7 days but 2 days sat and sun are not working days so 5 working days not including weekends
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Old 27-11-2005, 21:14
squawkBOX
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<putting on industry hat>

MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days.

However the majority of cases do happen on the 7th day.
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Old 27-11-2005, 22:19
ianoel230982
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Originally Posted by squawkBOX
<putting on industry hat>

MNP (Mobile number porting) guidelines state that Port Ins can take anytime between 7 and 37 days.

However the majority of cases do happen on the 7th day.
MNP is actually Mobile Number Portability!
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