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BT Installation Charge |
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#1 |
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Forum Member
Join Date: Aug 2004
Posts: 12
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BT Installation Charge
Hi,
I've just moved into a new flat which has a phone line already installed. However because the flat is brand new no-one has ever actually had the phone line enabled. Someone from BT told me that this will cost me £75. Is this correct? I thought that was the charge for physically installing the phone line not for just switching it on. Because of this I'm thinking about going to another supplier. Can anyone else enable my phoneline or does it have to be BT? BT also told me that if I get them to enable it then I'm tied in to a 12 month contract with them. Thanks. |
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#2 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Yeah, it will be a £74.99 connection.
How do you think the line got there in the first place? It is prefitted to stop the engineer having to drill holes and generally make a mess of a new property. The first person to have it switched on pays the installation costs. It is a 12 month connection but you can cancel in less time than that although you will be charged a cancellation fee. If you cancel in months 1-9 it is £18, in month 10 £13 and in month 11 it is £8. If you cancel in month 12 it is just 7 days notice that is required. |
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#3 |
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Banned User
Join Date: Aug 2003
Location: London
Posts: 774
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Telewest
Why not go with Telewest?
The installation is usually no more than £25 and NTL may offer something. |
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#4 |
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Forum Member
Join Date: Jun 2005
Location: Earth
Posts: 2,129
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Quote:
Originally Posted by m419
Why not go with Telewest?
The installation is usually no more than £25 and NTL may offer something. |
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#5 |
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Posts: n/a
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What timboy says is true, but the reason given is the official BT sales view.
The cynic in me (and probably closer to the truth) is that BT would rather send an engineer out once and fit lines to 20 properties than send the engineer out 20 times to fit 1 line each visit. BT know that the chances are you will want a phone line (and even if you don't the person who moves in after you probably will). The first person to ask for the connection pays the installation cost, so BT know they'll recover their costs and its usually sooner rather than later. |
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#6 |
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Forum Member
Join Date: Dec 2004
Posts: 2,649
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Quote:
Originally Posted by ccc73
Because of this I'm thinking about going to another supplier. Can anyone else enable my phoneline or does it have to be BT? BT also told me that if I get them to enable it then I'm tied in to a 12 month contract with them. Thanks.
Amazing how BT get away with such a high charge! -Chris |
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#7 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
Originally Posted by ntlhellworld
Amazing how BT get away with such a high charge!
I can't see the cable firms and OFCOM being too happy with that though. Abuse of dominant market position and all that. Quote:
Originally Posted by dawson
The cynic in me (and probably closer to the truth) is that BT would rather send an engineer out once and fit lines to 20 properties than send the engineer out 20 times to fit 1 line each visit.
![]() There is the cabinet to be fitted and then the install of the cable to the cabinet etc etc. It makes sense to do it all at the same time as it saves money. Last edited by timboy : 28-11-2005 at 10:01. |
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#8 |
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Banned User
Join Date: Nov 2005
Location: London,Camden
Posts: 53
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Ofcom
I'm getting on to someone at Ofcom about BT's unfair connection charges as no other company charges such amount except for Cable and Wireless Guernsey. In Guernsey a new connection will cost £99.99 and it's supposed to be TAX free in Guernsey.
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