Hi,
Can anyone give me some free advice?
Dial-a-phone had an offer for a rent-free Vodafone which I got, along with two friends/family members.
The offer was stated as a 12 month contract.
At months 4, 8 and 12 you send your latest bill to Dial-a-phone who then instruct Vodafone to credit your account with 4 months line rental, so in effect you get the phone rent free for 12 months.
Great, we all thought.
Well, it turns out that you have to keep to keep your contract active to get a rebate added to your account, which can take up to three months from when you send your bill in to Dial-a-phone.
This means you have to have a 15 month contract, not 12 as stated in the offer.
I wrote to dial-a-phone who basically replied "Tough, we don't care".
Have dial-a-phone broken any trading laws?
At the very least it was extremely misleading.
Can anyone give me some free advice?

Dial-a-phone had an offer for a rent-free Vodafone which I got, along with two friends/family members.
The offer was stated as a 12 month contract.
At months 4, 8 and 12 you send your latest bill to Dial-a-phone who then instruct Vodafone to credit your account with 4 months line rental, so in effect you get the phone rent free for 12 months.
Great, we all thought.
Well, it turns out that you have to keep to keep your contract active to get a rebate added to your account, which can take up to three months from when you send your bill in to Dial-a-phone.
This means you have to have a 15 month contract, not 12 as stated in the offer.
I wrote to dial-a-phone who basically replied "Tough, we don't care".
Have dial-a-phone broken any trading laws?
At the very least it was extremely misleading.

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