Orange Now Charge for 0800 calls on Pay Monthly Tariffs

flagpole · 05-12-2005, 12:10

Quote:

Originally Posted by flagpole

I don't have a problem with paying for 0800 numbers. they are free from a land line because the owner pays for the termination at around ~1p a minute.

They do not pay for the connection from a mobile. so IMHO you should pay from your mobile your land line rate, less about 1p per minute.

As i said, i think you are all missing the point.

muffin789 · 05-12-2005, 12:41

Quote:

Originally Posted by flagpole

As i said, i think you are all missing the point.

Who's missing what point? I think you might well be missing the OP's point.

I think the point that originally came up here isn't about paying for 0800 calls per se, it's about the fact that Orange have only just started charging for those calls on contracts, and aren't being helpful when people start questioning the change to their T&Cs.

Hope I've got it right, folks!

Sarah

adamw · 05-12-2005, 19:53

Hello all,

My anger with orange led me to have a look about for other discusson boards that deal with this issue.

Try http://forums.moneysavingexpert.com/...1&page=2&pp=10

It seems some people have had luck getting the free 0800 put on the account for another year. I haven't tried currently messing about with NTL (another story!).

I will have a go and keep you all updated!

d2macreject · 05-12-2005, 20:19

Having read the posts over the last couple of days (and followed the link to Money Saving Expert) I tried Orange again and what do you know! Having mentioned I knew about the bundle and how I'd been told it didn't exist last Friday, I was left on hold for two minutes and then given the 0800 add on.

This whole change is a joke. Orange need to go back and look at how they grew successful in the first place and start thinking customer again, as from that profits grow.

adamw · 05-12-2005, 20:24

Evening all,

I called Orange and said that I was unhappy that my girlfriend and mate had the free freephone bundle added to their contracts (identical to mine) for 12 months.

The call handler said she did not have a clue what I was talking about and that 0800 calls will charged.

I politely asked to speak to a TM. The TM offered no resistance and put it on for a year... give it a go and report back!

NRG · 05-12-2005, 23:55

By the sounds of it thank fcuk my contract expired on the 22nd of Nov!

I am going to call them in the morning and tell them to stuff their contract with me up their jacksy!

jonno008 · 15-12-2005, 10:59

I'm an E50 customer (since approx September 1999) and have asked them for clarification in writing on the change in conditions - they simply cited a disclaimer that allows them to change the T&C's when they like. The woman I spoke to used classic customer service behaviour to 'moderate' the conversation and was wholly unhelpful. I have 2 phones on ED50 and I can see that Orange will continue to try and force the old users off it. The future used to be bright - it's just cynical now.

makavelianz · 15-12-2005, 12:51

Quote:

Originally Posted by jonno008

I'm an E50 customer (since approx September 1999) and have asked them for clarification in writing on the change in conditions - they simply cited a disclaimer that allows them to change the T&C's when they like. The woman I spoke to used classic customer service behaviour to 'moderate' the conversation and was wholly unhelpful. I have 2 phones on ED50 and I can see that Orange will continue to try and force the old users off it. The future used to be bright - it's just cynical now.

absolutley agree with you i phoned them yesterday they only changed it becuase im a relatively new customer with a one month old contract, my advice to you is to annoy them to the point they say ok we will add the 0800 service to you...

05-12-2005, 19:53	#28
adamw Forum Member Join Date: Sep 2004 Location: south mancheter, M22 Posts: 12	Check out this link... Hello all, My anger with orange led me to have a look about for other discusson boards that deal with this issue. Try http://forums.moneysavingexpert.com/...1&page=2&pp=10 It seems some people have had luck getting the free 0800 put on the account for another year. I haven't tried currently messing about with NTL (another story!). I will have a go and keep you all updated!

05-12-2005, 20:19	#29
d2macreject Guest Join Date: Jul 2003 Posts: 715	Second Time Lucky! Having read the posts over the last couple of days (and followed the link to Money Saving Expert) I tried Orange again and what do you know! Having mentioned I knew about the bundle and how I'd been told it didn't exist last Friday, I was left on hold for two minutes and then given the 0800 add on. This whole change is a joke. Orange need to go back and look at how they grew successful in the first place and start thinking customer again, as from that profits grow.

05-12-2005, 20:24	#30
adamw Forum Member Join Date: Sep 2004 Location: south mancheter, M22 Posts: 12	Sorted!! Evening all, I called Orange and said that I was unhappy that my girlfriend and mate had the free freephone bundle added to their contracts (identical to mine) for 12 months. The call handler said she did not have a clue what I was talking about and that 0800 calls will charged. I politely asked to speak to a TM. The TM offered no resistance and put it on for a year... give it a go and report back!

05-12-2005, 12:10	#26
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Quote: Originally Posted by flagpole I don't have a problem with paying for 0800 numbers. they are free from a land line because the owner pays for the termination at around ~1p a minute. They do not pay for the connection from a mobile. so IMHO you should pay from your mobile your land line rate, less about 1p per minute. As i said, i think you are all missing the point.

05-12-2005, 12:41	#27
muffin789 Forum Member Join Date: Sep 2005 Location: Devon Posts: 1,608	Quote: Originally Posted by flagpole As i said, i think you are all missing the point. Who's missing what point? I think you might well be missing the OP's point. I think the point that originally came up here isn't about paying for 0800 calls per se, it's about the fact that Orange have only just started charging for those calls on contracts, and aren't being helpful when people start questioning the change to their T&Cs. Hope I've got it right, folks! Sarah

05-12-2005, 23:55	#31
NRG Inactive Member Join Date: Jun 2003 Location: Northern Ireland Posts: 2,953	By the sounds of it thank fcuk my contract expired on the 22nd of Nov! I am going to call them in the morning and tell them to stuff their contract with me up their jacksy!

15-12-2005, 10:59	#32
jonno008 Forum Member Join Date: Jul 2004 Location: West London, UK Posts: 13	I'm an E50 customer (since approx September 1999) and have asked them for clarification in writing on the change in conditions - they simply cited a disclaimer that allows them to change the T&C's when they like. The woman I spoke to used classic customer service behaviour to 'moderate' the conversation and was wholly unhelpful. I have 2 phones on ED50 and I can see that Orange will continue to try and force the old users off it. The future used to be bright - it's just cynical now.

15-12-2005, 12:51	#33
makavelianz Forum Member Join Date: May 2005 Posts: 930	Quote: Originally Posted by jonno008 I'm an E50 customer (since approx September 1999) and have asked them for clarification in writing on the change in conditions - they simply cited a disclaimer that allows them to change the T&C's when they like. The woman I spoke to used classic customer service behaviour to 'moderate' the conversation and was wholly unhelpful. I have 2 phones on ED50 and I can see that Orange will continue to try and force the old users off it. The future used to be bright - it's just cynical now. absolutley agree with you i phoned them yesterday they only changed it becuase im a relatively new customer with a one month old contract, my advice to you is to annoy them to the point they say ok we will add the 0800 service to you...

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Orange Now Charge for 0800 calls on Pay Monthly Tariffs