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Hitachi DVD/VCR combo faulty


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Old 06-12-2005, 22:56
webster
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Join Date: Aug 2004
Location: Birmingham,West Midlands, UK
Posts: 148

Hi,

Last year on 31st October 2004, I bought the Hitachi DVD/VCR combo from Argos and suddenly on 2nd November 2005, the DVD module stopped to function and I phoned the Hitachi technical helpline and I was told that they can not do any thing about since it was out of 12 months warranty and I was told to contact, independent repair centre to have it repaired out of my own pocket.

I have used the Hitachi DVD/VCR combo for very short period of time and the DVD module stopped working and the VCR module is working perfectly.

Can I demand Hitachi to repair the DVD/VCR combo under the ‘Sale of Goods Act/Faulty Goods’? Since this Hitachi DVD/VCR combo did not last very long.



Thanks.
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Old 07-12-2005, 02:05
TVDX
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Join Date: Jul 2002
Posts: 3,356
My advice to you is take it back to Argos with the box and the receipt and give a try at getting a replacement.

Go on about the 12 month warranty but don't state that it's up, just that you feel the product should have lasted longer than a year.

It's worth chancing your arm with this one, they have been known to exchange items after much longer.
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