Originally Posted by crowfield99:
“Well, I would have enough systems to ensure that I could send 35 million a day. Have better customer services to deal when a problem does occur like people have with texts is a start.
02 are failing. And I will give credit where its due, when it was BT Cel it was great!! What does 02 think will happen if it keeps giving out free sim cards with 300 texts each month? People will use them. I dont think they have thought about this you know.
The honest answer is I dont care if 02 send 1 or 80,000,000 texts a day. IT SHOULD WORK most of the time! Come on, fair enough a problem every so often you cant really help. But 02 are having these problems on a daily basis!
Even the Top Up Line on 02 was full to bursting on Friday evening!!”
O2 can handle far more SMS than is currently being put through the network. 34million is the amount per day being used. I never said this was the capacity. The capacity is quite a lot higher than this.
It is quite obvious why o2 was sold, and it has nothing to do with the network or how it is doing. O2 has grown by unprecidented amounts in the last year. In the next couple of months it is on track to becoming the largest network (customer base wise) in the UK. The amount the share holders were offered was far, far inexcess of what the value of the shares were. Any shareholder offered such a huge dividend is going to want to sell the company!! Companies which are failing do not sell for £18 billion pounds.
It's strange how you mention everything was ok when the company was BTCellnet. You do realise nothing (apart from an improvement in the tariff and value services) was made. The infrastructure remained the same (though improved through upgrades for higher speed GPRS and 3G services) and the customer services was all done by the same people before and after the name change.
The SMS service does work and hasn't failed once in the last 12 months. Any issues are localised, some of which o2 have NO control over. Why did you not let o2 know if there were these SMS issues? If you have not been with o2 for over 12 months, how can you comment on what the service is like now?
It sounds to me like you have an axe to grind
It says in your tab you live in Cheshire, o2's own facilities are also based in Cheshire. If the problems you outline did exist it would have been recitified very quickly, as it would have been picked up also by the thousands of staff working in that area for o2.