Are Vodafone sales staff on more commission for selling 3G phones?

wicksta · 30-12-2005, 18:02

My girlfriend has been looking for a new phone upgrade recently and after selecting a few choices she phoned her network - Vodafone and mentioned a few of them. The sales guy talked her out of getting a SE k750i, w800i, Nokia 6111 (not available on voda apparently) and Motorola V3. He was constantly pushing a v600i which apparently was 'a bit taller than a k750i but much thinner and "the" latest phone'. Needless to say yesterday I rolled my eyes when she informed me of what she ordered. It arrived today and she is absolutely gutted. it is much bigger and thicker (despite what the guy said) than a k750i, it is really plasticky and covered in Vodafone branding. She has no interest whatsoever in 3G and the sales guy mentioned nothing about it.

To Vodafone's credit tonight they have agreed to swap it for a w800i, giving her a 'special 12 month deal, we only normally offer 18 months on an upgrade', but I wondered why this guy was pushing her to get a 3G phone so much. Is there some kind of commission involved here that made him lie about the dimensions/coolness factor of the phone and made him try to put her off anything else?

After this debacle she was going to leave Vodafone for O2, but she has a really good old tariff on voda which would be silly to lose. I've warned her that her w800i will be full of the usual over the top vodafone branding, but at least that can be sorted out.

Garyo2 · 31-12-2005, 01:16

The phone you have recieved is probably a lower subsidy phone. Networks prefer to give customers as cheap a phone as possible, so will push lower in the range phones.

castle · 04-01-2006, 19:38

Quote:

Originally Posted by wicksta

My girlfriend has been looking for a new phone upgrade recently and after selecting a few choices she phoned her network - Vodafone and mentioned a few of them. The sales guy talked her out of getting a SE k750i, w800i, Nokia 6111 (not available on voda apparently) and Motorola V3. He was constantly pushing a v600i which apparently was 'a bit taller than a k750i but much thinner and "the" latest phone'. Needless to say yesterday I rolled my eyes when she informed me of what she ordered. It arrived today and she is absolutely gutted. it is much bigger and thicker (despite what the guy said) than a k750i, it is really plasticky and covered in Vodafone branding. She has no interest whatsoever in 3G and the sales guy mentioned nothing about it.

To Vodafone's credit tonight they have agreed to swap it for a w800i, giving her a 'special 12 month deal, we only normally offer 18 months on an upgrade', but I wondered why this guy was pushing her to get a 3G phone so much. Is there some kind of commission involved here that made him lie about the dimensions/coolness factor of the phone and made him try to put her off anything else?

After this debacle she was going to leave Vodafone for O2, but she has a really good old tariff on voda which would be silly to lose. I've warned her that her w800i will be full of the usual over the top vodafone branding, but at least that can be sorted out.

Do you mean over the top software?

WordLife · 04-01-2006, 20:22

i dont like loads of branding in phones

my Samsung E350 on O2 doesn't have any badges whatsoever on it!

The only ways you will know it's on O2 is: if i tell you, working out that the prefix is an O2 one or seeing the start-up/shutdown animations. note i didn't mention "look at the standby screen" that's because i've turned off the network name so i can see the wallpaper a bit better

30-12-2005, 18:02	#1
wicksta Forum Member Join Date: Aug 2004 Location: Near Slough Posts: 976	Are Vodafone sales staff on more commission for selling 3G phones? My girlfriend has been looking for a new phone upgrade recently and after selecting a few choices she phoned her network - Vodafone and mentioned a few of them. The sales guy talked her out of getting a SE k750i, w800i, Nokia 6111 (not available on voda apparently) and Motorola V3. He was constantly pushing a v600i which apparently was 'a bit taller than a k750i but much thinner and "the" latest phone'. Needless to say yesterday I rolled my eyes when she informed me of what she ordered. It arrived today and she is absolutely gutted. it is much bigger and thicker (despite what the guy said) than a k750i, it is really plasticky and covered in Vodafone branding. She has no interest whatsoever in 3G and the sales guy mentioned nothing about it. To Vodafone's credit tonight they have agreed to swap it for a w800i, giving her a 'special 12 month deal, we only normally offer 18 months on an upgrade', but I wondered why this guy was pushing her to get a 3G phone so much. Is there some kind of commission involved here that made him lie about the dimensions/coolness factor of the phone and made him try to put her off anything else? After this debacle she was going to leave Vodafone for O2, but she has a really good old tariff on voda which would be silly to lose. I've warned her that her w800i will be full of the usual over the top vodafone branding, but at least that can be sorted out.

31-12-2005, 01:16	#2
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	The phone you have recieved is probably a lower subsidy phone. Networks prefer to give customers as cheap a phone as possible, so will push lower in the range phones.

04-01-2006, 19:38	#3
castle Forum Member Join Date: Feb 2001 Location: FIfe Posts: 1,192	Quote: Originally Posted by wicksta My girlfriend has been looking for a new phone upgrade recently and after selecting a few choices she phoned her network - Vodafone and mentioned a few of them. The sales guy talked her out of getting a SE k750i, w800i, Nokia 6111 (not available on voda apparently) and Motorola V3. He was constantly pushing a v600i which apparently was 'a bit taller than a k750i but much thinner and "the" latest phone'. Needless to say yesterday I rolled my eyes when she informed me of what she ordered. It arrived today and she is absolutely gutted. it is much bigger and thicker (despite what the guy said) than a k750i, it is really plasticky and covered in Vodafone branding. She has no interest whatsoever in 3G and the sales guy mentioned nothing about it. To Vodafone's credit tonight they have agreed to swap it for a w800i, giving her a 'special 12 month deal, we only normally offer 18 months on an upgrade', but I wondered why this guy was pushing her to get a 3G phone so much. Is there some kind of commission involved here that made him lie about the dimensions/coolness factor of the phone and made him try to put her off anything else? After this debacle she was going to leave Vodafone for O2, but she has a really good old tariff on voda which would be silly to lose. I've warned her that her w800i will be full of the usual over the top vodafone branding, but at least that can be sorted out. Do you mean over the top software?

04-01-2006, 20:22	#4
WordLife Banned User Join Date: Oct 2005 Posts: 712	i dont like loads of branding in phones my Samsung E350 on O2 doesn't have any badges whatsoever on it! The only ways you will know it's on O2 is: if i tell you, working out that the prefix is an O2 one or seeing the start-up/shutdown animations. note i didn't mention "look at the standby screen" that's because i've turned off the network name so i can see the wallpaper a bit better

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Are Vodafone sales staff on more commission for selling 3G phones?