O2 Mms

WordLife · 02-01-2006, 16:41

i went to send an MMS today to a mate and it said "Failed" so i immediately knew what the problem was, my MMS isn't set up on my account. so i looked through the O2 books that came in the box with my phone (which will be a month old on the 9th Jan.) and it said text PICON to 21400. i did that and it replied saying "FROM O2: Your request for MMS will be processed within the next 48 hours..." my question is why does it take that long and now i have to wait before i can send it

mattworld · 02-01-2006, 22:39

Everything like that with O2 takes up to 48 hours, you buy a bolt on, up to 48hrs, you want to get all those free texts that came with your top up - wait up to 48 hours. Personally I think it's 'cos they have someones gran locked in a cupboard 9AM to 5PM manually processing these things.

WordLife · 03-01-2006, 00:45

and if they txt me and tell me it's activated and the MMS waiting to send in my Outbox still fails, then i'm gonna have to ring up and complain

mattworld · 03-01-2006, 00:53

If you need the settings sent to your phone, heres the link. Should be almost instant to recieve the settings

http://www.o2.co.uk/productsservices...0,,184,00.html

WordLife · 03-01-2006, 00:56

thx for the link but because the phone was bought brand new on O2 last month, it already has the necessary settings (O2 Active works problem free)

WordLife · 03-01-2006, 10:57

i had a txt this morning telling me it's been activated, all the settings are correct but its still failing

lost boy · 03-01-2006, 11:59

Have you restarted/switched your phone off and back on? Back when I was on O2 that generally helped get data services working...

WordLife · 03-01-2006, 12:55

tried that, still failing...

WordLife · 03-01-2006, 13:35

is there a MMS size limit on O2? the message was 82KB, maybe that is the problem.

crowfield99 · 03-01-2006, 19:59

100kb isnt it the limit?

Garyo2 · 03-01-2006, 23:53

What phone do you have and i can post you the manual settings (as your always best double checking). Apparently 800 people last month tried sending MMS through an address that had an 0 in rather than an O (o).

The hard limit is 100kb.

Have you added anything at all to your account, or made any changes as sometimes in rare occasions this can knock MMS off.

If your WAP is working fine, it shows the GPRS is fine. Thus your issues are 1 or more of the following

1: MMS Settings incorrect
2: MMS not correctly provisioned on your account at o2's end
3: Handset Fault (very unlikely)
4: Sim Fault

WordLife · 04-01-2006, 00:19

i'm gonna be in town next tuesday so i'll pay O2 a little visit

meanwhile i deleted the MMS as it's not really that important but i will try sending again if they "sort it out"

02-01-2006, 16:41	#1
WordLife Banned User Join Date: Oct 2005 Posts: 712	O2 Mms i went to send an MMS today to a mate and it said "Failed" so i immediately knew what the problem was, my MMS isn't set up on my account. so i looked through the O2 books that came in the box with my phone (which will be a month old on the 9th Jan.) and it said text PICON to 21400. i did that and it replied saying "FROM O2: Your request for MMS will be processed within the next 48 hours..." my question is why does it take that long and now i have to wait before i can send it

02-01-2006, 22:39	#2
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	Everything like that with O2 takes up to 48 hours, you buy a bolt on, up to 48hrs, you want to get all those free texts that came with your top up - wait up to 48 hours. Personally I think it's 'cos they have someones gran locked in a cupboard 9AM to 5PM manually processing these things.

03-01-2006, 00:45	#3
WordLife Banned User Join Date: Oct 2005 Posts: 712	and if they txt me and tell me it's activated and the MMS waiting to send in my Outbox still fails, then i'm gonna have to ring up and complain

03-01-2006, 00:53	#4
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	If you need the settings sent to your phone, heres the link. Should be almost instant to recieve the settings http://www.o2.co.uk/productsservices...0,,184,00.html

03-01-2006, 00:56	#5
WordLife Banned User Join Date: Oct 2005 Posts: 712	thx for the link but because the phone was bought brand new on O2 last month, it already has the necessary settings (O2 Active works problem free)

03-01-2006, 10:57	#6
WordLife Banned User Join Date: Oct 2005 Posts: 712	i had a txt this morning telling me it's been activated, all the settings are correct but its still failing

03-01-2006, 11:59	#7
lost boy Forum Member Join Date: Sep 2005 Location: Norfolkland Posts: 1,787	Have you restarted/switched your phone off and back on? Back when I was on O2 that generally helped get data services working...

03-01-2006, 12:55	#8
WordLife Banned User Join Date: Oct 2005 Posts: 712	tried that, still failing...

03-01-2006, 13:35	#9
WordLife Banned User Join Date: Oct 2005 Posts: 712	is there a MMS size limit on O2? the message was 82KB, maybe that is the problem.

03-01-2006, 19:59	#10
crowfield99 Forum Member Join Date: May 2002 Location: Walsall, UK Posts: 520	100kb isnt it the limit?

03-01-2006, 23:53	#11
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	What phone do you have and i can post you the manual settings (as your always best double checking). Apparently 800 people last month tried sending MMS through an address that had an 0 in rather than an O (o). The hard limit is 100kb. Have you added anything at all to your account, or made any changes as sometimes in rare occasions this can knock MMS off. If your WAP is working fine, it shows the GPRS is fine. Thus your issues are 1 or more of the following 1: MMS Settings incorrect 2: MMS not correctly provisioned on your account at o2's end 3: Handset Fault (very unlikely) 4: Sim Fault

04-01-2006, 00:19	#12
WordLife Banned User Join Date: Oct 2005 Posts: 712	i'm gonna be in town next tuesday so i'll pay O2 a little visit meanwhile i deleted the MMS as it's not really that important but i will try sending again if they "sort it out"

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