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Old 06-01-2006, 21:36
kev
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Does anyone know how long Sipgate takes for incoming calls to work?

I set an account up a couple of hours ago and can call 10000 with no problems.

However when I call 0115 8XXX XXX from my mobile I get "User Busy" and from my home phone I get "The number you called is busy".

I have voicemail on the account (and have done for over an hour) so even if my PC was set up incorrectly surley it should be diverted to that?

I can call the voicemail number (020) and access my, empty, mailbox. Sipgate also shows me as online.

Anyone know what i'm likley to be doing wrong? (My Freedom 2 Surf 0845 account work fine - well my home phone number popped up in XLITE and my F2S number on my DECT phone)
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Old 06-01-2006, 21:39
brundles
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Didn't take very long at all when I set it up - certainly less than hours.

Have you got all of the port forwardings setup correctly for incoming messaging?
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Old 06-01-2006, 21:44
kev
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Originally Posted by brundles
Didn't take very long at all when I set it up - certainly less than hours.

Have you got all of the port forwardings setup correctly for incoming messaging?
I have the following set up
Code:
Server Name  	External Port Start  	External Port End  	Protocol  	Internal Port Start  	Internal Port End  	Server IP Address  	
SIPGATE  	5060  	5060  	UDP  	5060  	5060  	192.168.7.200  	
SIPGATE 	8000 	8012 	UDP 	8000 	8012 	192.168.7.200 	
SIPGATE 	5004 	5004 	UDP 	5004 	5004 	192.168.7.200 	
SIPGATE 	10000 	10000 	UDP 	10000 	10000 	192.168.7.200 	
SIPGATE 	3478 	3497 	TCP/UDP 	3478 	3497 	192.168.7.200
Which as far as i can tell match the instructions

Upnp would be so much easier!
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Old 06-01-2006, 21:51
brundles
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Have you re-registered on the network since having the number assigned? It might be worth power cycling the ATA or VOIP phone to force a full re-registration. (Which are you using?)
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Old 06-01-2006, 21:55
kev
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Originally Posted by brundles
Have you re-registered on the network since having the number assigned? It might be worth power cycling the ATA or VOIP phone to force a full re-registration. (Which are you using?)
The XLITE softphone, I have fully restarted it a few times.
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Old 06-01-2006, 22:04
brundles
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Ah - what about firewalls? Have you tried with any personal firewall on the PC switched off?
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Old 06-01-2006, 23:49
BexTech
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You usually get the busy tone ringing in when there is a problem with the ports, whether due to the router or firewall.

Have you tried a STUN server, to see if that helps? You can use stun.fwdnet.net
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Old 07-01-2006, 09:14
kev
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Originally Posted by brundles
Ah - what about firewalls? Have you tried with any personal firewall on the PC switched off?
I've tried turning the Windows firewall off - no luck.

However the thing that really gets me, is that as voicemail is active surley it should be diverting to that when I am uncontactable?
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Old 07-01-2006, 09:19
kev
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Originally Posted by BexTech
You usually get the busy tone ringing in when there is a problem with the ports, whether due to the router or firewall.

Have you tried a STUN server, to see if that helps? You can use stun.fwdnet.net
Yup, stun.sipgate.net:10000 is already setup.
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Old 07-01-2006, 14:25
BexTech
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Originally Posted by kev
I've tried turning the Windows firewall off - no luck.

However the thing that really gets me, is that as voicemail is active surley it should be diverting to that when I am uncontactable?
Do you have it set on for when busy? As at the moment the exchange thinks your number is busy, due to a problem with your router or software.
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