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Why I'll No Longer Be Buying Philips!


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Old 24-07-2007, 12:35
Pete Baker.
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I'll agree with the "DON'T BUY PHILIPS" message

I bought a DVDR75 early 2004 and since day one its had occasional playback problems (discs skipping that play fine in other players) it's now rejecting many discs, including ones it wrote itself!

The appauling thing about this is that its only had VERY light use! - I've probably only written around 50 discs ever in it!
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Old 31-07-2007, 04:00
jim_uk
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We've only bought two Phillips products lately and neither was any good. We had a DIVX player that went bang and launched some burning material out of the side vent onto the carpet leaving a nice hole and a Freeview box that turns itself off three or four times an hour. I don't think we'll be buying any more of their junk.

Last edited by jim_uk : 31-07-2007 at 04:01. Reason: typo
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Old 04-08-2007, 20:59
breath
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it's now rejecting many discs, including ones it wrote itself!
Yep, unbelievably that's quite common for Philips DVD recorders! How they do it is anyone's guess!
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Old 19-08-2007, 21:03
breath
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http://www.digitalspy.co.uk/forums/s...d.php?t=645261

Seems to be a never-ending story with Philips.
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Old 27-08-2007, 11:33
alfablue
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Three years ago I attempted to buy a Phillips flat screen CRT for my son. I bought it from a web vendor, the spec stated "Pure Flat Screen Technology". To make sure of the spec I phoned Phillips (thinking it would be more reliable than asking the box shifter) and they confirmed it was a flat screen.

Needless to say the TV arrived and was not a flat screen at all - even though it had that phrase on the box (the vendor was of course not at fault). I sent it straight back for a refund, but it cost me £30 in shipping by Amtrak.

After several expensive telephoned complaints to Phillips, plus letters and emails with no satisfactory response other than "it is not a flat screen, we wouldn't have said that" my patience broke, I sent a recorded delivery letter with a 7 day "notice prior to action" (I fully intended to claim recompense through the small claims court). By return of post I got a cheque for the £69 compensation I was claiming.

My eventual success was tempered by the infuriation of dealing with their customer service department.

Lessons learned, 1) don't touch Phillips with a barge pole; 2) getting tough and legal works.

Ended up getting a Panny.
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Old 07-09-2007, 19:22
breath
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Three years ago I attempted to buy a Phillips flat screen CRT for my son. I bought it from a web vendor, the spec stated "Pure Flat Screen Technology". To make sure of the spec I phoned Phillips (thinking it would be more reliable than asking the box shifter) and they confirmed it was a flat screen.

Needless to say the TV arrived and was not a flat screen at all - even though it had that phrase on the box (the vendor was of course not at fault). I sent it straight back for a refund, but it cost me £30 in shipping by Amtrak.

After several expensive telephoned complaints to Phillips, plus letters and emails with no satisfactory response other than "it is not a flat screen, we wouldn't have said that" my patience broke, I sent a recorded delivery letter with a 7 day "notice prior to action" (I fully intended to claim recompense through the small claims court). By return of post I got a cheque for the £69 compensation I was claiming.

My eventual success was tempered by the infuriation of dealing with their customer service department.

Lessons learned, 1) don't touch Phillips with a barge pole; 2) getting tough and legal works.

Ended up getting a Panny.
A Philips story with a happy ending! Well done alfablue!
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Old 08-09-2007, 17:56
rayhan2k5
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wish i'd seen this thread a year ago, unfortunately lost the receipt, but within 2 months of buying a phillips dvd recorder for £140 odd, it started playing up, not reading discs, getting jammed etc. I would say i have only used it abt 10 times to record. What a waste.
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Old 09-09-2007, 07:25
roddydogs
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A Philips story with a happy ending! Well done alfablue!
Flat Screen is not Flat panel!
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Old 09-09-2007, 22:43
thms
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just came across this 'review'

http://www.bizrate.co.uk/televisions...-pid442523330/

Philips 42PF5521D 42 in Plasma TV

Philips Plasma PC Nightmare

Pros: 10,000 Contrast Ratio DTV Tuner built in
Cons: NO VGA PC INPUT & POOR CUSTOMER SERVICE

Recommended: No
Has Owned Product: 10 Day(s)

Comments:

I own a audio visual business and as such have a pretty good idea about technology etc. I have to say that Philips need to be lined up against the wall and shot for what they have done in describing this product (and others)! Hence 3 major distributors have withdrawn selling Philips Plasma products because of this.

The unit has an excellent HDMI Picture and at a massive 10,000 contrast ratio the image is almost alive on the HDMI. However Philips state "fully compatiable with personal computers" as you would expect - WRONG - you can connect via the HDMI port using a DVI input but for those of you like me who have VGA it's a big NO NO.

Philips customer services are probably the worst in the world we've ever dealt with! Every other major brand are at least 10 times better than Philips. In a word forget this Plasma there are better ones are available for the price!
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Old 07-10-2007, 17:49
breath
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Hear, hear.
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Old 07-10-2007, 23:30
alfablue
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Flat Screen is not Flat panel!
Well as it was a CRT "a flat panel" is not relevant, however in my version of the English language "flat screen" means to me the screen is, er...flat.
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Old 07-10-2007, 23:57
skrjones
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Then I am not sure what the issue was?
As it was a CRT, was the front of the screen not being flat that was the problem, as I have seen quite a few CRT TV's that have this, or were you expecting a thinner (LCD type) size model?
As usual with many companies the quality of the products that most of the bigger ones built their reputation on is sadly but a distant memory, and it will only get worse.
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Old 08-10-2007, 07:38
roddydogs
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Well as it was a CRT "a flat panel" is not relevant, however in my version of the English language "flat screen" means to me the screen is, er...flat.
Quite a delayed response, obviously you knew it was a CRT!
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Old 08-10-2007, 12:39
alfablue
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Quite a delayed response, obviously you knew it was a CRT!
I did know it was a CRT, I was buying a CRT, I did not want, or think I was buying an LCD Panel!!!

I don't get it!!

In the old days CRT's had a curved screen, as you might know (not sure if you do). My 2002 Panny had a flat front to the screen. I was trying to buy my son a flat fronted (aka Flat Screen) CRT. Phillips said the screen was a"Pure Flat Screen" - I expected a flat front to the CRT (like my Panny, like most other current CRT's), where is the problem with that? I'm not an idiot!
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Old 08-10-2007, 12:45
Nigel Goodwin
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If it's of any use?, FST stands for "Flatter Squarer Tube" rather than "Flat Square Tube".

BTW, was your Panny a truely flat tube?, many Panasonic sets actually use Philips CRT's - as do almost all manufacturers - the main exception being Sony, who used their own completely different ones (Trinitron).
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Old 08-10-2007, 15:01
alfablue
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If it's of any use?, FST stands for "Flatter Squarer Tube" rather than "Flat Square Tube".

BTW, was your Panny a truely flat tube?, many Panasonic sets actually use Philips CRT's - as do almost all manufacturers - the main exception being Sony, who used their own completely different ones (Trinitron).
Yes, I understand FST, but this TV was marked as "Flat Screen" - not flatter screen. On my panny, the front of the glass is completely flat, I appreciate that there is a slight curve on the interior of the tube, but the outside is like a billiard table. Thats what I expected Phillips "Flat Screen" to mean, and so did Phillips Customer Services people expected as thats what they told me on the phone.
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Old 08-10-2007, 21:31
Gilson
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If it's of any use?, FST stands for "Flatter Squarer Tube" rather than "Flat Square Tube".

BTW, was your Panny a truely flat tube?, many Panasonic sets actually use Philips CRT's - as do almost all manufacturers - the main exception being Sony, who used their own completely different ones (Trinitron).
And a lot of Philips components to drive it!
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Old 08-10-2007, 21:58
Gilson
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If it's of any use?, FST stands for "Flatter Squarer Tube" rather than "Flat Square Tube".

BTW, was your Panny a truely flat tube?, many Panasonic sets actually use Philips CRT's - as do almost all manufacturers - the main exception being Sony, who used their own completely different ones (Trinitron).
Nigel - I completely agree - FST is actually a marketing name used by Philips and as you say all the others except Sony who used their tubes - but about 15 years ago?? I think Philips used something like "pure flat" or "real flat" to describe the really flat sort of tube in their TV's ( and for 21"+ they made them all except Sony) but even that must be 6-7 years ago now?

I think "alfablue" must have been sold a couple of real pups. The Panasonic that undoubtedly had a Philips tube was end of line - the even older Philips FST must have been salvage stock or unused hotel supply or ......?? My 12 yr old CRT has an FST in it.

I think you only supply Tatung CRT's now as being the only CRT where you can probably guarantee the pedigree.

AFAIK most European brands now use non - Japanese far east manufacture for at least their lower cost LCD's as do many Japanese brands including Sony. The LCD panels are often outsourced or or produced by joint venture e.g Samsung/Sony and LG/Philips. Similarly the electronics the only difference being the "proprietary software" on them.

In conclusion I would say that over the years the best kit I have had for both performance and reliability comes from the Matsushita stable i.e. Panasonic and JVC.
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Old 08-10-2007, 23:44
Nigel Goodwin
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And a lot of Philips components to drive it!
I like to think of them as Mullard components!
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Old 08-10-2007, 23:53
Nigel Goodwin
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I think you only supply Tatung CRT's now as being the only CRT where you can probably guarantee the pedigree.
Unfortunately Tatung has recently ceased trading!


AFAIK most European brands now use non - Japanese far east manufacture for at least their lower cost LCD's as do many Japanese brands including Sony.
'Manufacture' is a VERY misleading term, most Sony sets are 'assembled' (I wouldn't say 'manufactured' ) in Barcelona, although some of the cheaper ones are assembled in Lithuania (or somewhere like that). But in either case, the parts are probably made in Japan, and assembled in an actual Sony plant.


The LCD panels are often outsourced or or produced by joint venture e.g Samsung/Sony and LG/Philips. Similarly the electronics the only difference being the "proprietary software" on them.
Some Sony and Samsung sets use the same S-LCD panels, but the lectronics are completely different.


In conclusion I would say that over the years the best kit I have had for both performance and reliability comes from the Matsushita stable i.e. Panasonic and JVC.
Panasonic is Matsushita, but JVC isn't. Panasonic have bought a fairly small number of cheap TV's in over the years (basically portables), and JVC buy in more than they produce (all sorts of sizes).

Reliability wise Sony has the best reputation, and Panasonic the second best - either are very reputable. Main difference at the moment is that Sony are making money, and Panasonic are in dire straights! - there's been a LOT of concern over the past few years about how long Panasonic will last. General opinion is that Panasonic will undergo a massive restructuring, as Sony did a while back - which put them back in profit.
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Old 09-10-2007, 12:13
Gilson
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Panasonic is Matsushita, but JVC isn't. Panasonic have bought a fairly small number of cheap TV's in over the years (basically portables), and JVC buy in more than they produce (all sorts of sizes).

Reliability wise Sony has the best reputation,
AFAIK Matsushita is the major shareholder in JVC or at least they were. Interestingly Philips had an interest in Matsushita once.

Unfortunately Sony's reliability reputation has not been the experience in my household. My opinions on theirs or other kit however do not relate to the current situation but over many years and various types of equipment not just TV's.

PS I think Philips took over Mullard in the 1930's.
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Old 09-10-2007, 13:32
iDan
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In fact a lot of JVC stuff now is Vestel sourced.
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Old 09-10-2007, 14:26
Nigel Goodwin
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AFAIK Matsushita is the major shareholder in JVC or at least they were. Interestingly Philips had an interest in Matsushita once.
No idea about Matsushita being a shareholder in JVC?, but it makes no difference, the products are in no way related.

As for Philips, at the start of WWII Philips managed to move much of their wealth to America to stop the Germans stealing it, as did various other companies. After the end of WWII the Americans refused to let them have it back, but insisted that they invested some of it in Japan to aid their recovery. Philips invested in Matsushita, and had a large shareholding until they sold out a few years ago.


PS I think Philips took over Mullard in the 1930's.
They did, but continued as Mullard for many decades. It was probably the 80's or 90's when they dropped the Mullard name and became Philips Components?.
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Old 09-10-2007, 16:21
Gilson
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No idea about Matsushita being a shareholder in JVC?, but it makes no difference, the products are in no way related.

.
I always thought there was some synergy certainly in the eighties between Panasonic and JVC products. They looked similar and had similar modus operandii.
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Old 09-10-2007, 16:23
Nigel Goodwin
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I always thought there was some synergy certainly in the eighties between Panasonic and JVC products. They looked similar and had similar modus operandii.
It's possible that JVC badged some Panasonic products?, they bought gear from all sorts of other manufacturers.

As a matter of interest, Panasonic and JVC VCR's have never ressembled each other at all.
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