o2 online

mcflyer · 31-01-2006, 21:51

i just purchased a contract phone on the o2 online website, when i log in to my account online where do i go to find my purchase details? i can't find it anywhere.

any help would be great

thanks

mcflyer~

BCtom · 31-01-2006, 22:28

Once logged in click "view my bill" then under the My Order heading select "View Delivery and Order Details." Hope that helps.

mcflyer · 31-01-2006, 22:36

i can't see the my order heading un my bill, there are only: buy online, My profile, online help and get into o2 active. thanks for the fast replay

jillions · 31-01-2006, 23:00

is that part of o2 not still under investigation/repair after someone found a way to hack other peoples bills?

Garyo2 · 31-01-2006, 23:28

No, that problem was with the help page. Though no payment information such as credit card numbers is stored on the portal bill access.

The information doesn't always show on the web site, surely you remember what you have bought, or are you wanting to track the parcel?

If so the parcels are sent by DHL. Stick your parcel number on their website and it will tell you where the handset is.

mcflyer · 31-01-2006, 23:48

Quote:

Originally Posted by Garyo2

No, that problem was with the help page. Though no payment information such as credit card numbers is stored on the portal bill access.

The information doesn't always show on the web site, surely you remember what you have bought, or are you wanting to track the parcel?

If so the parcels are sent by DHL. Stick your parcel number on their website and it will tell you where the handset is.

I do know what i have bought but while i was choosing my handset i was between thoughts about a few different handset so i was goin backwards and forth before actually picking one, and after doing that i can't remember wether i have agreed to a 12 month contract or an 18 month contract!

thanks for everyone's help

mcflyer~

Garyo2 · 31-01-2006, 23:55

Ah, i sse. IF you have your gm number call customer services and they will confirm.

mcflyer · 01-02-2006, 08:24

Quote:

Originally Posted by Garyo2

Ah, i sse. IF you have your gm number call customer services and they will confirm.

thank you

ianoel230982 · 01-02-2006, 11:23

u will have also had an email sent to you confirming your order so you could always check that.

mcflyer · 03-02-2006, 14:20

My phone arrived yesterday and i did order the 12 months (thank god!)

I'm having a problem though, hopefully someone here can help me (again!!)

With My phone came a free bluetooth headset, but i can't seem to get it working with the phone (SE k750i).

i've followed the instructions that cam with it and looked in the phones manual as well as on the SE website, but i just can't seem to get them to pair. the headset is called o2blue.

thanks

mcflyer~

ianoel230982 · 03-02-2006, 20:28

i do previously remember hearing that only SE BT h/sets were compatible with SE handsets, i'm not sure if this has now been fixed, its certainly something that went round the call centre a good few months back, if this is still the case then obviously u wont be able to use it so give o2 a call.

mcflyer · 03-02-2006, 21:18

Quote:

Originally Posted by ianoel230982

i do previously remember hearing that only SE BT h/sets were compatible with SE handsets, i'm not sure if this has now been fixed, its certainly something that went round the call centre a good few months back, if this is still the case then obviously u wont be able to use it so give o2 a call.

Well thats just great then isn't it! Why the hell did o2 send me their brand headset as a free gift with my phone if its not compatible with the phone!

Are the taking the Hiss?

31-01-2006, 21:51	#1
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	o2 online i just purchased a contract phone on the o2 online website, when i log in to my account online where do i go to find my purchase details? i can't find it anywhere. any help would be great thanks mcflyer~

31-01-2006, 22:28	#2
BCtom Forum Member Join Date: Dec 2001 Location: Earth Posts: 1,418	Once logged in click "view my bill" then under the My Order heading select "View Delivery and Order Details." Hope that helps.

31-01-2006, 22:36	#3
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	i can't see the my order heading un my bill, there are only: buy online, My profile, online help and get into o2 active. thanks for the fast replay

31-01-2006, 23:00	#4
jillions Forum Member Join Date: Jul 2004 Posts: 791	is that part of o2 not still under investigation/repair after someone found a way to hack other peoples bills?

31-01-2006, 23:28	#5
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	No, that problem was with the help page. Though no payment information such as credit card numbers is stored on the portal bill access. The information doesn't always show on the web site, surely you remember what you have bought, or are you wanting to track the parcel? If so the parcels are sent by DHL. Stick your parcel number on their website and it will tell you where the handset is.

31-01-2006, 23:48	#6
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	Quote: Originally Posted by Garyo2 No, that problem was with the help page. Though no payment information such as credit card numbers is stored on the portal bill access. The information doesn't always show on the web site, surely you remember what you have bought, or are you wanting to track the parcel? If so the parcels are sent by DHL. Stick your parcel number on their website and it will tell you where the handset is. I do know what i have bought but while i was choosing my handset i was between thoughts about a few different handset so i was goin backwards and forth before actually picking one, and after doing that i can't remember wether i have agreed to a 12 month contract or an 18 month contract! thanks for everyone's help mcflyer~

31-01-2006, 23:55	#7
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Ah, i sse. IF you have your gm number call customer services and they will confirm.

01-02-2006, 08:24	#8
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	Quote: Originally Posted by Garyo2 Ah, i sse. IF you have your gm number call customer services and they will confirm. thank you

01-02-2006, 11:23	#9
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	u will have also had an email sent to you confirming your order so you could always check that.

03-02-2006, 14:20	#10
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	My phone arrived yesterday and i did order the 12 months (thank god!) I'm having a problem though, hopefully someone here can help me (again!!) With My phone came a free bluetooth headset, but i can't seem to get it working with the phone (SE k750i). i've followed the instructions that cam with it and looked in the phones manual as well as on the SE website, but i just can't seem to get them to pair. the headset is called o2blue. thanks mcflyer~

03-02-2006, 20:28	#11
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	i do previously remember hearing that only SE BT h/sets were compatible with SE handsets, i'm not sure if this has now been fixed, its certainly something that went round the call centre a good few months back, if this is still the case then obviously u wont be able to use it so give o2 a call.

03-02-2006, 21:18	#12
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	Quote: Originally Posted by ianoel230982 i do previously remember hearing that only SE BT h/sets were compatible with SE handsets, i'm not sure if this has now been fixed, its certainly something that went round the call centre a good few months back, if this is still the case then obviously u wont be able to use it so give o2 a call. Well thats just great then isn't it! Why the hell did o2 send me their brand headset as a free gift with my phone if its not compatible with the phone! Are the taking the Hiss?

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