Call disconnected, but phone continues to ring!

john.marks

10-02-2006

Hi

Almost there with my new VOIP setup. My DECT phone rings without the ring capacitor adaptor

Have found doing test calls to my sipgate service that if I call it, the phone rings, but then if I cancel the incoming call from the handset making the call (before answering the incoming call), the destination handset continues to ring out (rather than stopping ringing as you would expect). Has anyone else noticed this kind of thing, or is it my router setup?

Thanks

John

BexTech

10-02-2006

It does happen with VoIP from time to time.

If it does happen all the time, then it could be that some ports may need forwarding.

john.marks

12-02-2006

All the test calls I have cut off so far have continued to ring. What ports am I likely to need to forward and to where?

Thanks

BexTech

12-02-2006

5060 - 5061 UDP
53 UDP
69 UDP
10000 - 20000 UDP
8000 - 8012 BOTH
3478 BOTH

These need forwarding to the IP Address of the the VoIP phones are attached to.

john.marks

14-02-2006

Bextech

Do you mean the port forwarding page on my router setup? I presume so as I can't find any kind of port forwarding within the voice setup on my adapter.

Thanks

BexTech

14-02-2006

Yes, on your router you should be able to forward the required ports over to the voice side.

onephat

14-02-2006

Originally Posted by john.marks:
“Hi

Almost there with my new VOIP setup. My DECT phone rings without the ring capacitor adaptor

Have found doing test calls to my sipgate service that if I call it, the phone rings, but then if I cancel the incoming call from the handset making the call (before answering the incoming call), the destination handset continues to ring out (rather than stopping ringing as you would expect). Has anyone else noticed this kind of thing, or is it my router setup?

Thanks

John”

Yeh i have exactly the same problem with it mate, been woken up many a time by Xlite continuing to ring.

john.marks

14-02-2006

Nice one BexTech, you the Man (well I assume you are anyway!) That port forwarding does the job just nicely. Many thanks. How do you know all this stuff anyway???

onephat

15-02-2006

Does X-Lite not work with tuch tone services for anyone else? I tried calling American Express and it doesnt work with the Press 1 Press 2 blah blah stuff

BexTech

15-02-2006

Originally Posted by onephat:
“Does X-Lite not work with tuch tone services for anyone else? I tried calling American Express and it doesnt work with the Press 1 Press 2 blah blah stuff”

Yes, X-Lite does work with DTMF tones, you just need to set the program accordingly to provider used.

In advanced settings, DTMF settings, you have the choice whether to force the DTMF tones 'In Band' or not.

BexTech

15-02-2006

Originally Posted by john.marks:
“Nice one BexTech, you the Man (well I assume you are anyway!) That port forwarding does the job just nicely. Many thanks. How do you know all this stuff anyway???

”

Glad to hear you got it working.

My knowledge is my own trial and error, others trial and error and some reading up on the subject.

onephat

15-02-2006

Originally Posted by BexTech:
“Yes, X-Lite does work with DTMF tones, you just need to set the program accordingly to provider used.

In advanced settings, DTMF settings, you have the choice whether to force the DTMF tones 'In Band' or not.”

Excellent - thanks very much

I'm starting to like this Vo/IP thing, Sipgate seems to work a lot better than my old BT Broadband Voice service, just need a telephone adapater now as i sold me ATA 186.

trapex

11-03-2006

I also am getting this problem now and can't seem to solve it by forwarding the ports.

Captain Cod

11-03-2006

Originally Posted by trapex:
“I also am getting this problem now and can't seem to solve it by forwarding the ports. ”

Using the STUN server: stun.fwdnet.net sorted it for me.

trapex

11-03-2006

Hmmmm still no joy, everything else is fine i just don't seem to be able to sort this ringing problem.

phizza

12-03-2006

I had the same problem with sipgate where the destination phone continued to ring. I tried everyting with no luck. I have solved it by swapping my belkin router for a linksys one. It now works perfect...

trapex

16-03-2006

i'm still having the same problem and i have a linksys router with all the right ports forwarded to my pap2.

BexTech

16-04-2006

If you have a PAP2 you could try updating to the latest Firmware.

http://your_pap2_ip_address_here/upg...3-01-10-LS.bin

dodey

07-05-2006

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Captain Cod

07-05-2006

Hi Dodey, welcome to the forum. Perhaps you'd like to edit and remove what must be the longest line ever posted on DS?

Please.