I have been with Homechoice for about 6 months, and when they are good, they are very good. But I keep having a lot of problems regarding speed of internet connection.

I am on the Max Speed package, and often get around 4meg, whilst the TV is off, 2meg when the TV is on. But then, about once a month, out of the blue, our internet speed will drop to something slower than dial up. I have had lengthy calls with Tech support, many calls not returned, and sometimes the issue gets resolved, other times, nothing happens.

I'm losing my patience with it, and don't know what I need to ask them to do. Unless they can sort this problem for good, I want to get out of the contract I have with them, as they are not providing the service I signed up to.

Does anyone know what I should need them to be doing or have any idea what is causing this reoccurring problem?

Does a reboot of the box cure the problem?

Are you using a wireless router with Homechoice? if so try connecting your computer directly to the HC box and see if your speeds improve.

If you still never go above 4Mb then downgrade to the 4Mb package. There is no point for you to continue to pay for max speed if 4Mb is the max you will ever get.

I had similer probs too, Ive now downgraded to the 4Meg and all is well. Maybe your line cant hack the max speed like mine.

Have they not suggested dropping your line speed?

Have you had the cable from the STB to the phone jack checked? I had a similar problem with my second installation and it was all down to a faulty terminator. Moving the cable affected the speed significantly. I'm not the only one to suffer this.
Also whats the distance to exchange andd have you looked at the RGB test statistics?

What masai said

I can't get 8mb so I've had my line restricted to 5Mb to stop it hunting up and down.

Thanks, I'll downgrade to the 4meg connection!

Cheers!
Last edited by theadz01 : 09-03-2006 at 15:20