Vodamoan time

Crashed · 24-04-2006, 15:59

Yesterday i got a picture message on my w800i
and i could not view it so i had to go to the voda
website to view it :yawn:

Later i try to send one i could not so i mess around
as you do, goes to voda site gets settings sent to
phone, tries the sony eric site and that does the same.

Nothing... got a vodafone live! icon that dont do jack!

I decided to phone voda CS & they told me
it has to be provisioned first... WTF

Why sell phones in the first place that wont
send/recieve mms, wap, gprs ???

Oddly i bung a virgin sim in & it works!!

I managed to get the 25p call cost refunded, wow

still don't seem right we have to get it provisioned 1st.

Why do they let us pull hair out when they could just
leave a note in the box... stating it needs provision 1st..

Time to debrand me thinks

iDan · 24-04-2006, 16:21

Vodafone are great.

The Vodafone Live! icon won't do anything until GPRS etc is enabled.

Crashed · 24-04-2006, 16:28

Every was enabled, settings were ok, i checked like many times just
that it did not work as vodafone had to flick a magic switch or do a few clicks of the mouse and provision my account to use it 1st...

No wonder us men go bold

dreamypuma · 24-04-2006, 19:24

Vodafone aren't the only ones that do this. I had the same problem with o2.

A call to o2 CS revealed that the service had to be provisioned first.

I have to agree, it's quite annoying that they can sell you a phone with a camera on, all the settings and there branding junk on it, but can't provision the MMS service from there end automatically on registration.

mattworld · 24-04-2006, 23:20

Think O2 must have updated their systems, I moved my grandparents over to O2 a few weeks ago, when I put the SIM in I got a message saying they were provisioning picture messaging on the PAYG account automatically and it would be active in under 48 hours.

BoBaDoB · 25-04-2006, 03:24

The gprs is added as standard on accounts and is a built in feature for most new price plans, if you have changed pp recently it may have affected your mms settings on the account and it may have needed to just be refreshed. its a standard call we get i must deal with about 30 a day on average, simple to sort out it happens.

Most new price plans/Phones come with the MMS already included but there is sometimes error when people forget to just add it, no one is perfect and this kind of thing happens. Its happened to me with an old contract on Orange and it did on tmobile when i was with them.

once it has been added onto your account it can take up to 24hrs to clear on the network and work correctly.

Crashed · 25-04-2006, 18:28

Quote:

Originally Posted by BoBaDoB

once it has been added onto your account it can take up to 24hrs to clear on the network and work correctly.

After the phone was powered off and then
powered on i was able to send a MMS...

The only change in pp was adding STC, does
that effect it ? as out of the box before adding
STC it would not send/recieve MMS!

BoBaDoB · 25-04-2006, 21:09

when we add stc to an account we in effect change the pp so yes it could affect it, when you change the pp over it moves all additional services over like mms and sometimes the network needs a refresh only 1 in a few

24-04-2006, 15:59	#1
Crashed Banned User Join Date: Dec 2004 Location: Plimuff Posts: 1,344	Vodamoan time Yesterday i got a picture message on my w800i and i could not view it so i had to go to the voda website to view it :yawn: Later i try to send one i could not so i mess around as you do, goes to voda site gets settings sent to phone, tries the sony eric site and that does the same. Nothing... got a vodafone live! icon that dont do jack! I decided to phone voda CS & they told me it has to be provisioned first... WTF Why sell phones in the first place that wont send/recieve mms, wap, gprs ??? Oddly i bung a virgin sim in & it works!! I managed to get the 25p call cost refunded, wow still don't seem right we have to get it provisioned 1st. Why do they let us pull hair out when they could just leave a note in the box... stating it needs provision 1st.. Time to debrand me thinks

24-04-2006, 16:21	#2
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Vodafone are great. The Vodafone Live! icon won't do anything until GPRS etc is enabled.

24-04-2006, 16:28	#3
Crashed Banned User Join Date: Dec 2004 Location: Plimuff Posts: 1,344	Every was enabled, settings were ok, i checked like many times just that it did not work as vodafone had to flick a magic switch or do a few clicks of the mouse and provision my account to use it 1st... No wonder us men go bold

24-04-2006, 19:24	#4
dreamypuma Forum Member Join Date: Jun 2005 Location: Earth Posts: 2,129	Vodafone aren't the only ones that do this. I had the same problem with o2. A call to o2 CS revealed that the service had to be provisioned first. I have to agree, it's quite annoying that they can sell you a phone with a camera on, all the settings and there branding junk on it, but can't provision the MMS service from there end automatically on registration.

24-04-2006, 23:20	#5
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	Think O2 must have updated their systems, I moved my grandparents over to O2 a few weeks ago, when I put the SIM in I got a message saying they were provisioning picture messaging on the PAYG account automatically and it would be active in under 48 hours.

25-04-2006, 03:24	#6
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	The gprs is added as standard on accounts and is a built in feature for most new price plans, if you have changed pp recently it may have affected your mms settings on the account and it may have needed to just be refreshed. its a standard call we get i must deal with about 30 a day on average, simple to sort out it happens. Most new price plans/Phones come with the MMS already included but there is sometimes error when people forget to just add it, no one is perfect and this kind of thing happens. Its happened to me with an old contract on Orange and it did on tmobile when i was with them. once it has been added onto your account it can take up to 24hrs to clear on the network and work correctly.

25-04-2006, 18:28	#7
Crashed Banned User Join Date: Dec 2004 Location: Plimuff Posts: 1,344	Quote: Originally Posted by BoBaDoB once it has been added onto your account it can take up to 24hrs to clear on the network and work correctly. After the phone was powered off and then powered on i was able to send a MMS... The only change in pp was adding STC, does that effect it ? as out of the box before adding STC it would not send/recieve MMS!

25-04-2006, 21:09	#8
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	when we add stc to an account we in effect change the pp so yes it could affect it, when you change the pp over it moves all additional services over like mms and sometimes the network needs a refresh only 1 in a few

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