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Telewest increases phone costs. |
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#1 |
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Banned User
Join Date: Oct 2003
Location: Back where I belong.
Posts: 12,574
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Telewest increases phone costs.
http://forum.digitalspy.co.uk/board/...47#post8020547
Telewest to increase line rental, limit free calls to 60 mins a time and then 3p/min. Cost of not paying by DD increases to £4. Do Telewest not want landline customers anymore. |
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#2 |
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Posts: n/a
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Surely the price increases (except the paying by methods other than DD) only bring Telewest up to the same level as BT have been charging their residential customers for many months?
The restriction on call length, also aligns Telewest with BT. |
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#3 |
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Banned User
Join Date: Oct 2003
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Quote:
Originally Posted by dawson
Surely the price increases (except the paying by methods other than DD) only bring Telewest up to the same level as BT have been charging their residential customers for many months?
The restriction on call length, also aligns Telewest with BT. Might as well use BT line (£11) where you can CPS the line to get free evening and weekend calls (up to 90 mins a time) for free and use cheap call providers like 1899 via their short access code number for 3p each calls, etc. Telewest should be pricing their phone service so that people want to take it out, rather than pushing people to dump Telewest for phone services. |
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#4 |
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Posts: n/a
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I think Telewest's latest business plan is to attract and maintain high spend customers, particularly those who are interested in their bundled packages (internet access, cable & phone) all from the same supplier. That way they believe they can continue to grow their business, whilst not having millions of customers to care for who they barely make a profit from because they cherry-pick just the best value products.
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#5 |
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Forum Member
Join Date: Oct 2000
Location: Birmingham
Posts: 1,510
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I've just had a TW leaflet through the door offering tv, phone and 2meg broadband for £30 a month for 12 months, so that doesn't appear to be targeted at high spend customers.
When I swapped my TW line for a BT one, they asked why I was leaving and if there was anything they could do. As they don't have to give the same CPS/short dial code access to other providers as BT must, then no they couldn't. As they wouldn't be getting the call revenue from me anyway, it would have been a bit pointless to bribe me to stay. |
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#6 |
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Banned User
Join Date: Aug 2003
Location: London
Posts: 774
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Telewest
They'll be making money to fund for a new brand name and logo.
Furthermore, how come NTL customers don't pay such high rates if Telewest is owned by NTL? |
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#7 |
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Banned User
Join Date: Dec 2004
Location: Plimuff
Posts: 1,344
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It's not official yet is it ?
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#8 |
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Posts: n/a
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Quote:
Originally Posted by Fudge
I've just had a TW leaflet through the door offering tv, phone and 2meg broadband for £30 a month for 12 months, so that doesn't appear to be targeted at high spend customers.
That's alot more than I pay my TV provider, broadband provider or landline provider. High spend does not imply poor value for money. |
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#9 |
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Forum Member
Join Date: Oct 2000
Location: Birmingham
Posts: 1,510
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Quote:
Originally Posted by dawson
It's a bundled package - it means TW get £30 per month.
That's alot more than I pay my TV provider, broadband provider or landline provider. High spend does not imply poor value for money. Incidentally, do you know of any business who would not love to dump lots of low spending customers and replace them with fewer but higher spending customers? That's not a business plan, that's a dream. |
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#10 |
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Posts: n/a
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Quote:
Originally Posted by Fudge
I didn't say anything implied poor value, I simply don't agree that someone paying a total of £30 for all three services could be considered a 'high spending customer'.
Furthermore, by not allowing other call carriers, they have a captive market for those using their telephone service. Quote:
Originally Posted by Fudge
Incidentally, do you know of any business who would not love to dump lots of low spending customers and replace them with fewer but higher spending customers? That's not a business plan, that's a dream.
Last edited by dawson : 28-04-2006 at 16:57. |
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#11 |
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Banned User
Join Date: Aug 2003
Location: London
Posts: 774
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Charges
These new charges will mean I will have to pay £2.25 extra. So it doesn't really bother me.
If I was with BT Together option 1, heres what I will be paying: Line rental: £11.00 20 daytime calls lasting 10 minutes: £6 40 Weekends calls lating 10 minutes: £2.40 10 1471+3 uses: 60p Anonymous caller rejection: £4.00 Non-Direct Debit admin fee: £1 Total: £24.00 Staying with Telewest after June: Line Rental: £11.50 20 daytime calls lasting 10 minutes: £7.20 40 weekend calls lasting 10 minutes: FREE Returning a call via 1471: FREE Anonymous caller rejection: £1.75 Non-Direct debit admin fee: £4.00 Total: £24.35 And if paying by direct debit: £20.35! So basically there is not much difference between Telewest Talk weekends and BT Together option 1. The only difference is, Telewest provides a better service overall compared to BT in terms of customer service, accurate billing and fault responses. Oh! And you don't have to pay for the 1471 service with Telewest! BT charge you 6p everytime you press three. |
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#12 |
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Posts: n/a
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Quote:
Originally Posted by m419
If I was with BT Together option 1, heres what I will be paying:
Line rental: £11.00 20 daytime calls lasting 10 minutes: £6 40 Weekends calls lating 10 minutes: £2.40 10 1471+3 uses: 60p Anonymous caller rejection: £4.00 Non-Direct Debit admin fee: £1 Total: £24.00 Line rental: £11.00 20 daytime calls lasting 10 minutes: £6 use 1899.com and it will only cost you 60p ![]() 40 Weekends calls lating 10 minutes: £2.40 actually, it will only cost £2.20, but...use 1899.com and it will only cost you £1.20 ![]() 10 1471+3 uses: 60p Never, ever press 3 - write down the number & dial it youself. FREE Anonymous caller rejection: £4.00 Non-Direct Debit admin fee: £1 Pay via quarterly DD if you can. Total: £24.00 actually its £25 , but...My total: just £16.80 (£17.80 if you cannot pay by DD) ...and if you make just one of those 120 weekend calls per quarter using BT rather than 1899.com (additional charge 2.5p), you get Free Caller Display
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#13 |
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Banned User
Join Date: Aug 2004
Posts: 635
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Or cheaper still as bextech points out in the other thread: http://forum.digitalspy.co.uk/board/...7&postcount=50
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#14 |
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Posts: n/a
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Quote:
Originally Posted by Central TV
Or cheaper still as bextech points out in the other thread: http://forum.digitalspy.co.uk/board/...7&postcount=50
(although as it states, that does require agreeing to Carrier Pre-Select to a company other than BT which some people are not comfortable with) |
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#15 |
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Banned User
Join Date: Aug 2004
Posts: 635
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True, but at least the line rental remains with BT, that is the most important.
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#16 |
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Forum Member
Join Date: Oct 2005
Posts: 27
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Charges Charges
Whats next, we all seem to be enjoying the rise in prices all over london.....
Property, Petrol, Energy, Gas, Transport, Services..... etc Ok we could say this happens all the time all over the world. I just want to know, can the average person cope with it? We are already giving our lives to the city/country, some of us may need to work our entire lifetime to pay off a morgage. If you try and save money by not buying a car, then think again, london transport gets you. NON DIRECT DEBIT CHARGES, MY FOOT. £4 was it, Telewest are having a laugh. I guess their PC's need to be switched on longer to automatically debit money so they need to charge customers for their electric bill. Who in their right mind would stay with such a company & what about all their old customers who never use direct debit ( 5 - 10 years ago ) Oh cable london is no more i know, should the old customers who have no choice chose to start using DD or fork it out, hello telewest you forgot to mention option 3, but i guess thats up to the worthless customer. I simply dislike companies taking advantage of their customers, i dont care whether telewest's changes come up to standard with BT. Their exploiting customers, who doesnt these days, its all about profits...... oh well, goodnight. |
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#17 |
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Banned User
Join Date: Dec 2004
Location: Plimuff
Posts: 1,344
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I'm ditching the Telewest phone line when my 12 months are up.
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#18 |
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Banned User
Join Date: Oct 2003
Location: Back where I belong.
Posts: 12,574
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Keeping the BB?
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#19 |
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Banned User
Join Date: Dec 2004
Location: Plimuff
Posts: 1,344
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I'm keeping the BB
and ditching the phoneline.
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