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Old 02-05-2006, 21:52
dreamypuma
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Just wondered how many of you were stuck in the o2 number porting backlog. My Dad's number was supposed to be ported into o2 from Orange last Tuesday, but some oaf at o2 forgot to book it in.

The port was rescheduled for today and both the o2 and Orange sim have gone offline. O2 earlier today claimed it was a computer system failure. This evening I have been told that that the delay was as a result of a backlog from the Bank Holiday.

I just wondered if anyone else was in limbo to and what o2 have told you.
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Old 03-05-2006, 19:40
Kariii
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Yea my partner lost both his numbers yesterday morning, I work for a mobile phone shop so rang O2 and they did confirm its basically the Bank Holiday thats buggered it up, as it always does! Finally got going shortly after I'd rang though, coincidence or not? who cares...
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Old 03-05-2006, 22:41
dreamypuma
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The number port finally went through today after much nagging by myself.

During the last 6 months I have ported 4 numbers from Orange to o2, not one has gone smoothly. I can't say for sure that this is an Orange or an o2 problem. I'm inclined to say it o2's problem as in the past I've ported from orange to Virgin, and it was probably the smoothest port ever.

o2 don't fill you with confidence when you call them 3 times at the total cost of about £6, and on each call they give three different reasons for the port not going through.

Two of there CS reps even promised to call me back, but did I receive a call? I think not.

It's a good job they work out cheap and have the best network for my circumstances, otherwise they'd be given the bullet.
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Old 04-05-2006, 18:53
Garyo2
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I very rarely ever see any issues with porting in. You must be the unluckyest person.

Though Orange have had many problems with their MNP systems this year that have lead to delays for most customers (and beyond o2's control as the problem lyes at orange's door)

If you called in to reg pac code on the weekend or bank hol mon then the request would not have been proccessed until Tuesday / Wednesday so it would be 7 days from the day it is proccessed.
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Old 04-05-2006, 18:56
Garyo2
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If both phones have gone off then this is usual. It can take up to 24 hours for both system to update. Usual time frame is a couple of hours though.

If their computer systems have been down earlyer it means that many transaction will have been posted in one big lump. The network can only proccess a certain amount at once and as such if the billing system has problems the port in's will take longer.

Waiting game unfortunately. If the code is loaded and registered on the billing system then the process will be pending on the network.

Once pending proccess has gone through it will then work.
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Old 04-05-2006, 20:43
Glen24
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i had my phone number ported from o2 pay as you go to o2 pay monthly and that took me a lot of nagging to get that sorted aswell i was carrying round 2 phones for ages! o2 service is good but o2 customer service is absolute rubbish!
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Old 04-05-2006, 20:52
dreamypuma
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Originally Posted by Garyo2
I very rarely ever see any issues with porting in. You must be the unluckyest person.

Though Orange have had many problems with their MNP systems this year that have lead to delays for most customers (and beyond o2's control as the problem lyes at orange's door)

If you called in to reg pac code on the weekend or bank hol mon then the request would not have been proccessed until Tuesday / Wednesday so it would be 7 days from the day it is proccessed.

Maybe I have been unlucky with my ports to o2, however there is no involvement of luck in the inconsistent information issued by o2. Only what could be deemed as lies, incompetence or lack of product knowledge on o2's behalf.

I don't see forgetting to book in a port as good customer service. Particularly as I stressed that the phone would be taken abroad on roaming the following week. Fortunately I had allowed a weeks contingency for the porting, based on their past performance.

The perfect example of the lack of product knowledge seem to be demonstrated by o2 advising me that it was not possible to use a dual band phone for roaming in South Africa (later discovering without o2's CS assistance that it is possible).

I don't expect them to know the answer of the top of there head, but they could check if they don't know the answer. After all I am paying to call them for the service.

If Orange are at fault during my ports, recent announcements of up to 2000 redundancies probably isn't going to aid matters on their part.
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Old 04-05-2006, 21:00
Garyo2
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If you do phone back get them to speak with the MNP dept to find out what went wrong.

They are the only people who will really know. Anyone else is just going to be giving you a guess IMO.
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Old 04-05-2006, 21:06
dreamypuma
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Originally Posted by Garyo2
If you do phone back get them to speak with the MNP dept to find out what went wrong.

They are the only people who will really know. Anyone else is just going to be giving you a guess IMO.
My issue has actually been resolved now. It's cost me probably £12 in credit and a lot of hassle.

I'm not really bothered about the reasons, more about the cost to me and the lack of honesty on there part.

As metioned previously three members of staff promised to call me back, only one actually did. That was after finally after venting off about the lack of service.

An appology would not have gone a miss either.
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Old 04-05-2006, 21:22
Garyo2
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I have PM'd you about this.
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