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Old 05-05-2006, 09:22
T.K.Maxx
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Join Date: Oct 2005
Location: UK
Posts: 576

Ended contract with them in March and still waiting for a refund of £5.00 from them. It's charges they charged me for texts that they refund the next billing cycle. Well as my contract ended in March this£5 should have been refunded on April's Bill, but as longer a customer they couldnt apply it to that bill.

I'm told all sorts that it's sent, to even, "I'll need to check if i can send that to you" They are driving me mad.

I ring them, email them even written to their complaints review but they are avoiding me.

Any suggestions please?

If the boot was on the other foot, I'd of had Debt collection agencies at my door by now also, my credit file affected !!
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Old 05-05-2006, 17:21
Everything Goes
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Join Date: Mar 2002
Location: In the future....
Posts: 11,257
I think it will probably cost you more than £5 in phone calls and letters to get the £5 back off them. I would advise you just to forget about it.
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Old 05-05-2006, 18:29
Garyo2
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Join Date: Oct 2005
Location: UK
Posts: 566
Is it on your unbilled usuage on the o2 portal?

If it is, then they need to produce you a final term invoice (post term invoice) and then request the money to be put into your bank acc.
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