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BT Classic Cockup |
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#1 |
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Forum Member
Join Date: Feb 2002
Location: Berwickshire (not Berkshire)
Posts: 738
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BT Classic Cockup
Well I went and did it - signed up for a CPS service - it's unimportant which one because whomever it is, BT would still send the "anti-slamming" letter.....
They got the BT account number correct, and the phone number to be CPSed correct..... They then managed to get my address and my name incorrect (at least incorrect compared to the BT bill that arrives with monotonous regularity). How do they do it ? |
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#2 |
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Forum Member
Join Date: Apr 2005
Location: Bordertown
Posts: 7,781
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Gosh! Have you alerted the media?
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#3 |
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Inactive Member
Join Date: Mar 2004
Posts: 4,238
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Quote:
Originally Posted by JasonW
Well I went and did it - signed up for a CPS service - it's unimportant which one because whomever it is, BT would still send the "anti-slamming" letter.....
They got the BT account number correct, and the phone number to be CPSed correct..... They then managed to get my address and my name incorrect (at least incorrect compared to the BT bill that arrives with monotonous regularity). How do they do it ? It takes real skill to get the wrong name and address from a computer record keyed on an account number. |
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#4 |
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Forum Member
Join Date: Feb 2002
Location: Berwickshire (not Berkshire)
Posts: 738
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Quote:
Originally Posted by qpw3141
Interesting.
It takes real skill to get the wrong name and address from a computer record keyed on an account number. |
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#5 |
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Banned User
Join Date: Aug 2003
Location: London
Posts: 774
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NTL-Telewest
Well have you not considered:
NTL or Telewest? That is no CPS service and you get your Digital TV,Telephone and internet service in one bill down there own network. Telewest has an offer for TV,internet and phone for just £30 per month with Free weekend calls to landlines with the Talk Weekends telephone package which is included with the £30 monthly charge. Whats more: They still offer: Free voicemail Free 1471 caller return service. Service garuntee Discounted installation Furthermore, Telewest customer service is a lot better than BT's (By phone and by email). Join NTL/Telewest: NTL: 0500-500-500 Telewest: 0800-073-0551 www.ntl.com www.telewest.co.uk Or alternatively, if its just internet and phone your after, why not consider Bulldog Broadband from Cable and Wireless? They take over your BT line and send only one bill which includes line rental and calling features. If you don't already have a BT line, they can install one for as little as £1! www.cw.com/uk/residential |
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#6 |
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Forum Member
Join Date: Feb 2002
Location: Berwickshire (not Berkshire)
Posts: 738
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Quote:
Originally Posted by m419
Well have you not considered:
NTL or Telewest? Quote:
Originally Posted by m419
Or alternatively, if its just internet and phone your after, why not consider Bulldog Broadband from Cable and Wireless?
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#7 |
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Banned User
Join Date: Aug 2003
Location: London
Posts: 774
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tesco
Well have you tried Tesco homephone and Tesco Broadband?
Its recently been awarded one of the best services and runs down a BT line and isn't a LLU. Tesco homephone and internet services are run by Tesco and Cable and Wireless visit www.tesco.com for more details. |
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#8 |
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Forum Member
Join Date: Feb 2002
Location: Berwickshire (not Berkshire)
Posts: 738
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Quote:
Originally Posted by m419
Well have you tried Tesco homephone and Tesco Broadband?
Its recently been awarded one of the best services and runs down a BT line and isn't a LLU. So far in the last 12 months, BT have given me more in entertainment than one should expect from a phone company. Oh and a tidy pile of compensation for their cockups. |
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#9 |
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Forum Member
Join Date: May 2004
Location: Highlander in the Steel City
Posts: 2,496
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:yawn: :yawn: :yawn:
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#10 |
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Forum Member
Join Date: Dec 2005
Posts: 32
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ha
another bt cock ups.
terrible company. |
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#11 |
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Forum Member
Join Date: Oct 2004
Posts: 14,637
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Quote:
Originally Posted by twtco
another bt cock ups.
terrible company. My ADSL (which runs over the BT wholesale network before reaching my ISP) has had 30mins downtime in coming up to a year. One thing that could be improved is customer service. |
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