callcentres from india

hardtarget · 23-05-2006, 20:20

i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!!
are we charged for these calls?
thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!!
n the end she goes that if i have any friends who she can call,
i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off

sitalchauhan · 23-05-2006, 22:30

Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's.

Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it?

Sad...

chris20 · 23-05-2006, 22:33

your not very nice at all its her job and that's not a nice way to talk to some one you should of just hung up like most people would

hardtarget · 23-05-2006, 22:35

Quote:

Originally Posted by sitalchauhan

Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's.

Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it?

Sad...

whats it to you?
is she related to u or something?
i told her im not interested but then she said she didnt even say anything and forced me to listen

mattworld · 23-05-2006, 22:45

Quote:

Originally Posted by hardtarget

i told her im not interested but then she said she didnt even say anything and forced me to listen

How? The big red button on your phone has a purpose you know.

The poor woman was just doing her job, the fact that she has to put up with any form of abuse is really unacceptable - no matter where she was calling from (It could have been Bristol or Glasgow for all you know). Its not big, its not funny and it certainly isn't clever.

sitalchauhan · 23-05-2006, 23:26

Quote:

i told her im not interested but then she said she didnt even say anything and forced me to listen

Forced you to listen? That is the funniest thing I have heard for a long while! How did she manage to do that?

You do know that you can hang up the phone...

hardtarget · 23-05-2006, 23:47

wats the big deal?
do you guys know her or something?
you all getting upset like it was you on the phone impersonating a female

hardtarget · 23-05-2006, 23:49

just for the record they called me twice already today and i shut the phone,
then i knew shutting the phone wasnt gonna work and did the job properly,
well guess what,it worked..
at least for another 10 minutes but then got a call again from india promoting bulldog broadband and they even asked me if i spoke hindi or urdu so they can explain properly

BAC_Plymouth · 23-05-2006, 23:52

I work in a british call centre and work with a guy who lived in india but was born in the uk the abuse he gets from racists is sick

its a sad life you lead

bingledee · 24-05-2006, 04:50

Quote:

Originally Posted by hardtarget

i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!!
are we charged for these calls?
thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!!
n the end she goes that if i have any friends who she can call,
i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off

and would you have done the same if the call originated from wales, newcastle, or anywhere else... what you did there was equivalent to racist and bullying... am sure you and your imaginary friends are having a good laugh about it..

marbles316 · 24-05-2006, 06:18

Quote:

Originally Posted by BAC_Plymouth

I work in a british call centre and work with a guy who lived in india but was born in the uk the abuse he gets from racists is sick

its a sad life you lead

Agreed. I've worked in them too; some people go out of their way to be abusive... you have to remember there is a person on the end and if you can just politely say no thanks and then put the phone down, rather than going on a racial tirade.

chris4817 · 24-05-2006, 09:35

Quote:

Originally Posted by hardtarget

i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!!
are we charged for these calls?
thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!!
n the end she goes that if i have any friends who she can call,
i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off

As long as you are pleased and proud and it makes you feel a big man then that's the main thing.

Mr Cable · 24-05-2006, 09:36

While I'm always an advocate of politeness, you have to remember these people are not customer service, they're outbound sales. They don't care about helping you, they want your money - nothing else - and in some occasions are more than happy to defraud you & lie to you in order to get it.

My other half got a call yesterday from an Indian Call Centre Stating they were calling from "3G The Company" and asked for him to confirm his details so he could get an upgrade.

Obviously a con to be duped into taking a 2nd contract and to see it as new. When he said to them "Well, if you're actually three, perhaps you can have a look at the system and just confirm the tariff I change to a few months ago". They couldn't do that. He also said "If you're actually three, you wont mind if I call back you on 333 - and no other number - in order to confirm what you're offering me. I'll call straight back now, Goodbye". As he hung up, the phone went again and the same person had called back just to say;

"You'll never get an upgrade ever again" and hung up!

Garyo2 · 24-05-2006, 14:44

Simple fact of the matter is you should be hanging up if you are not interested and not swearing at anyone. Resorting to swearing shows a lack of intellect and the inability to get your point across any other way.

No one likes these calls and that is the reason why we have the hangup, release or red call terminate buttons.

25-05-2006, 11:49

Quote:

Originally Posted by sitalchauhan

Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's.

Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it?

Sad...

agreed. if someone doesn't like something they shouldnt use it unless they need to its pathetic. Did he expect us all to go "oh wicked nice one"

25-05-2006, 11:53

Quote:

Originally Posted by Mr Cable

While I'm always an advocate of politeness, you have to remember these people are not customer service, they're outbound sales. They don't care about helping you, they want your money - nothing else - and in some occasions are more than happy to defraud you & lie to you in order to get it.

My other half got a call yesterday from an Indian Call Centre Stating they were calling from "3G The Company" and asked for him to confirm his details so he could get an upgrade.

Obviously a con to be duped into taking a 2nd contract and to see it as new. When he said to them "Well, if you're actually three, perhaps you can have a look at the system and just confirm the tariff I change to a few months ago". They couldn't do that. He also said "If you're actually three, you wont mind if I call back you on 333 - and no other number - in order to confirm what you're offering me. I'll call straight back now, Goodbye". As he hung up, the phone went again and the same person had called back just to say;

"You'll never get an upgrade ever again" and hung up!

No offence but if your partner or anyone is stupid enough to give details on an inbound call then tough luck.

gunner786 · 25-05-2006, 16:17

i kind of actually agree with target here,

he said he wasnt interested but she would have any of it,

but were you really racist to her?

hardtarget · 25-05-2006, 16:34

Quote:

Originally Posted by gunner786

i kind of actually agree with target here,

he said he wasnt interested but she would have any of it,

but were you really racist to her?

Not really,
i exxagerated abit by saying "swearing",
she asked me for my name and i gave her a fake one but she clocked clocked on cos it took so long,
she started cussing me and i cussed her back,

im not the sort of person to hang up the phone,

Richard46 · 25-05-2006, 17:45

Quote:

Originally Posted by gunner786

i kind of actually agree with target here,

he said he wasnt interested but she would have any of it,

but were you really racist to her?

No if you read the original post hardtarget admits it was him that kept the call going; deliberately in fact.

Anyway apparently now he did not swear at the caller; so that's good.

Richard

SeanMcQ · 25-05-2006, 18:16

I dunno why people complain so much about Indian call centres? Anyone I've dealt with seems to understand me completley and can speak better English than alot of people I know. Just because they speak with an accent, don't assume they're not going to understand you

hardtarget · 25-05-2006, 19:05

but the accent does sound abit sarcastic though,
imagine this in a indian accent;

hardtarget:hello
ccentre:hello sir blah blah i would like to...(i knew straightaway it was an advert)
hardtarget:sorry not interested
ccentre:how could you not be interested if i did not say anything(this is what set me off in the first place cos it did sound like she was being sort of clever)
hardtarget:ur gonna tell me about a phone yeah?
centre: yes sir blah blah orange blah vodafone,blah,o2,blah,tmobileblah,
then after a few minutes asks me for a mates name,
i gave a her a fake one, then she asked mine i gave her a fake one
ccentre:sir why are you lying blah why did u take so long?
hardtarget:i dont want to give u my name!!

then she said ok bye..

p.s blah stands for what i dont remember

samsawhney2005 · 25-05-2006, 21:59

Quote:

Originally Posted by hardtarget

but the accent does sound abit sarcastic though,
imagine this in a indian accent;

hardtarget:hello
ccentre:hello sir blah blah i would like to...(i knew straightaway it was an advert)
hardtarget:sorry not interested
ccentre:how could you not be interested if i did not say anything(this is what set me off in the first place cos it did sound like she was being sort of clever)
hardtarget:ur gonna tell me about a phone yeah?
centre: yes sir blah blah orange blah vodafone,blah,o2,blah,tmobileblah,
then after a few minutes asks me for a mates name,
i gave a her a fake one, then she asked mine i gave her a fake one
ccentre:sir why are you lying blah why did u take so long?
hardtarget:i dont want to give u my name!!

then she said ok bye..

p.s blah stands for what i dont remember

Im actually pretty appalled by the way ur trying to justify thinking someone`s accent is funny or sarcastic...fair enough u don`t want their product, and yes they work to dodgy scripts which make things difficult for them and us...

I just think u`ve done very little to help your matter backtracking on comments u`ve made, and on top you have a pop at other ds memebers who question the validity of your comments

for the record i highly doubt an indian call centre member from any company would ask you if u speak hindi or urdu, as under terms and conditions of telephoning the uk at least, under current laws governing the recording of telelphone calls, that seller would be at the very least breaking the terms of his / her employment as technically they could be telling you anything through communicating through another language.

On top of that, if u made any sort of sarcastic comments about someone`s accent all it proves is what a sad little existence u have.

I know u will be back on and having a pop, the difference is, unlike that call centre agent who u can put the phone down on after abusing her, not many people on this forum or in society in general will stand by quietly and listen to your attempts to get a kick from such childish behaviour.

Richard46 · 25-05-2006, 22:32

By backtracking on his original description it seems to me hardtarget has accepted that his original comments where not getting the approval he thought they would on here.
The brave thing for hardtarget to do would be to go all the way and admit they where thoughtless and out of line.

Richard

steve_ludwig · 25-05-2006, 22:41

Just hang up the phone!

ScubaSteve21 · 26-05-2006, 00:57

Quote:

Originally Posted by SeanMcQ

I dunno why people complain so much about Indian call centres? Anyone I've dealt with seems to understand me completley and can speak better English than alot of people I know. Just because they speak with an accent, don't assume they're not going to understand you

what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare.

If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices

23-05-2006, 20:20	#1
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	callcentres from india i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!! are we charged for these calls? thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!! n the end she goes that if i have any friends who she can call, i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off

23-05-2006, 22:33	#3
chris20 Guest Join Date: Jun 2005 Posts: 3,556	your not very nice at all its her job and that's not a nice way to talk to some one you should of just hung up like most people would Last edited by chris20 : 23-05-2006 at 22:50.

23-05-2006, 22:30	#2
sitalchauhan Forum Member Join Date: Mar 2005 Location: Birmingham, UK Posts: 146	Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's. Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it? Sad...

23-05-2006, 22:35	#4
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	Quote: Originally Posted by sitalchauhan Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's. Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it? Sad... whats it to you? is she related to u or something? i told her im not interested but then she said she didnt even say anything and forced me to listen

23-05-2006, 22:45	#5
mattworld Forum Member Join Date: Jan 2003 Location: Portsmouth Posts: 701	Quote: Originally Posted by hardtarget i told her im not interested but then she said she didnt even say anything and forced me to listen How? The big red button on your phone has a purpose you know. The poor woman was just doing her job, the fact that she has to put up with any form of abuse is really unacceptable - no matter where she was calling from (It could have been Bristol or Glasgow for all you know). Its not big, its not funny and it certainly isn't clever.

23-05-2006, 23:26	#6
sitalchauhan Forum Member Join Date: Mar 2005 Location: Birmingham, UK Posts: 146	Quote: i told her im not interested but then she said she didnt even say anything and forced me to listen Forced you to listen? That is the funniest thing I have heard for a long while! How did she manage to do that? You do know that you can hang up the phone...

23-05-2006, 23:47	#7
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	wats the big deal? do you guys know her or something? you all getting upset like it was you on the phone impersonating a female

23-05-2006, 23:49	#8
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	just for the record they called me twice already today and i shut the phone, then i knew shutting the phone wasnt gonna work and did the job properly, well guess what,it worked.. at least for another 10 minutes but then got a call again from india promoting bulldog broadband and they even asked me if i spoke hindi or urdu so they can explain properly

23-05-2006, 23:52	#9
BAC_Plymouth Forum Member Join Date: Aug 2005 Location: Plymouth Posts: 255	I work in a british call centre and work with a guy who lived in india but was born in the uk the abuse he gets from racists is sick its a sad life you lead

24-05-2006, 04:50	#10
bingledee Forum Member Join Date: Jun 2004 Posts: 965	Quote: Originally Posted by hardtarget i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!! are we charged for these calls? thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!! n the end she goes that if i have any friends who she can call, i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off and would you have done the same if the call originated from wales, newcastle, or anywhere else... what you did there was equivalent to racist and bullying... am sure you and your imaginary friends are having a good laugh about it..

24-05-2006, 06:18	#11
marbles316 Forum Member Join Date: Apr 2004 Posts: 1,437	Quote: Originally Posted by BAC_Plymouth I work in a british call centre and work with a guy who lived in india but was born in the uk the abuse he gets from racists is sick its a sad life you lead Agreed. I've worked in them too; some people go out of their way to be abusive... you have to remember there is a person on the end and if you can just politely say no thanks and then put the phone down, rather than going on a racial tirade.

24-05-2006, 09:35	#12
chris4817 Forum Member Join Date: Oct 2003 Location: Newton Abbot, Devon Posts: 282	Quote: Originally Posted by hardtarget i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!! are we charged for these calls? thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!! n the end she goes that if i have any friends who she can call, i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off As long as you are pleased and proud and it makes you feel a big man then that's the main thing.

24-05-2006, 09:36	#13
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	While I'm always an advocate of politeness, you have to remember these people are not customer service, they're outbound sales. They don't care about helping you, they want your money - nothing else - and in some occasions are more than happy to defraud you & lie to you in order to get it. My other half got a call yesterday from an Indian Call Centre Stating they were calling from "3G The Company" and asked for him to confirm his details so he could get an upgrade. Obviously a con to be duped into taking a 2nd contract and to see it as new. When he said to them "Well, if you're actually three, perhaps you can have a look at the system and just confirm the tariff I change to a few months ago". They couldn't do that. He also said "If you're actually three, you wont mind if I call back you on 333 - and no other number - in order to confirm what you're offering me. I'll call straight back now, Goodbye". As he hung up, the phone went again and the same person had called back just to say; "You'll never get an upgrade ever again" and hung up!

24-05-2006, 14:44	#14
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Simple fact of the matter is you should be hanging up if you are not interested and not swearing at anyone. Resorting to swearing shows a lack of intellect and the inability to get your point across any other way. No one likes these calls and that is the reason why we have the hangup, release or red call terminate buttons.

25-05-2006, 11:49	#15
RYPW Posts: n/a	Quote: Originally Posted by sitalchauhan Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's. Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it? Sad... agreed. if someone doesn't like something they shouldnt use it unless they need to its pathetic. Did he expect us all to go "oh wicked nice one"

25-05-2006, 11:53	#16
RYPW Posts: n/a	Quote: Originally Posted by Mr Cable While I'm always an advocate of politeness, you have to remember these people are not customer service, they're outbound sales. They don't care about helping you, they want your money - nothing else - and in some occasions are more than happy to defraud you & lie to you in order to get it. My other half got a call yesterday from an Indian Call Centre Stating they were calling from "3G The Company" and asked for him to confirm his details so he could get an upgrade. Obviously a con to be duped into taking a 2nd contract and to see it as new. When he said to them "Well, if you're actually three, perhaps you can have a look at the system and just confirm the tariff I change to a few months ago". They couldn't do that. He also said "If you're actually three, you wont mind if I call back you on 333 - and no other number - in order to confirm what you're offering me. I'll call straight back now, Goodbye". As he hung up, the phone went again and the same person had called back just to say; "You'll never get an upgrade ever again" and hung up! No offence but if your partner or anyone is stupid enough to give details on an inbound call then tough luck.

25-05-2006, 16:17	#17
gunner786 Banned User Join Date: May 2006 Posts: 38	i kind of actually agree with target here, he said he wasnt interested but she would have any of it, but were you really racist to her?

25-05-2006, 16:34	#18
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	Quote: Originally Posted by gunner786 i kind of actually agree with target here, he said he wasnt interested but she would have any of it, but were you really racist to her? Not really, i exxagerated abit by saying "swearing", she asked me for my name and i gave her a fake one but she clocked clocked on cos it took so long, she started cussing me and i cussed her back, im not the sort of person to hang up the phone,

25-05-2006, 17:45	#19
Richard46 Forum Member Join Date: Oct 2000 Location: London Posts: 41,718	Quote: Originally Posted by gunner786 i kind of actually agree with target here, he said he wasnt interested but she would have any of it, but were you really racist to her? No if you read the original post hardtarget admits it was him that kept the call going; deliberately in fact. Anyway apparently now he did not swear at the caller; so that's good. Richard

25-05-2006, 18:16	#20
SeanMcQ Forum Member Join Date: Jan 2004 Posts: 1,280	I dunno why people complain so much about Indian call centres? Anyone I've dealt with seems to understand me completley and can speak better English than alot of people I know. Just because they speak with an accent, don't assume they're not going to understand you

25-05-2006, 19:05	#21
hardtarget Forum Member Join Date: Nov 2004 Posts: 3,149	but the accent does sound abit sarcastic though, imagine this in a indian accent; hardtarget:hello ccentre:hello sir blah blah i would like to...(i knew straightaway it was an advert) hardtarget:sorry not interested ccentre:how could you not be interested if i did not say anything(this is what set me off in the first place cos it did sound like she was being sort of clever) hardtarget:ur gonna tell me about a phone yeah? centre: yes sir blah blah orange blah vodafone,blah,o2,blah,tmobileblah, then after a few minutes asks me for a mates name, i gave a her a fake one, then she asked mine i gave her a fake one ccentre:sir why are you lying blah why did u take so long? hardtarget:i dont want to give u my name!! then she said ok bye.. p.s blah stands for what i dont remember

25-05-2006, 21:59	#22
samsawhney2005 Forum Member Join Date: Feb 2005 Posts: 109	Quote: Originally Posted by hardtarget but the accent does sound abit sarcastic though, imagine this in a indian accent; hardtarget:hello ccentre:hello sir blah blah i would like to...(i knew straightaway it was an advert) hardtarget:sorry not interested ccentre:how could you not be interested if i did not say anything(this is what set me off in the first place cos it did sound like she was being sort of clever) hardtarget:ur gonna tell me about a phone yeah? centre: yes sir blah blah orange blah vodafone,blah,o2,blah,tmobileblah, then after a few minutes asks me for a mates name, i gave a her a fake one, then she asked mine i gave her a fake one ccentre:sir why are you lying blah why did u take so long? hardtarget:i dont want to give u my name!! then she said ok bye.. p.s blah stands for what i dont remember Im actually pretty appalled by the way ur trying to justify thinking someone`s accent is funny or sarcastic...fair enough u don`t want their product, and yes they work to dodgy scripts which make things difficult for them and us... I just think u`ve done very little to help your matter backtracking on comments u`ve made, and on top you have a pop at other ds memebers who question the validity of your comments for the record i highly doubt an indian call centre member from any company would ask you if u speak hindi or urdu, as under terms and conditions of telephoning the uk at least, under current laws governing the recording of telelphone calls, that seller would be at the very least breaking the terms of his / her employment as technically they could be telling you anything through communicating through another language. On top of that, if u made any sort of sarcastic comments about someone`s accent all it proves is what a sad little existence u have. I know u will be back on and having a pop, the difference is, unlike that call centre agent who u can put the phone down on after abusing her, not many people on this forum or in society in general will stand by quietly and listen to your attempts to get a kick from such childish behaviour.

DS Forums

callcentres from india

25-05-2006, 22:32	#23
Richard46 Forum Member Join Date: Oct 2000 Location: London Posts: 41,718	By backtracking on his original description it seems to me hardtarget has accepted that his original comments where not getting the approval he thought they would on here. The brave thing for hardtarget to do would be to go all the way and admit they where thoughtless and out of line. Richard

25-05-2006, 22:41	#24
steve_ludwig Banned User Join Date: Apr 2006 Location: In a Cottage in Herefordshire Posts: 2,628	Just hang up the phone!

26-05-2006, 00:57	#25
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	Quote: Originally Posted by SeanMcQ I dunno why people complain so much about Indian call centres? Anyone I've dealt with seems to understand me completley and can speak better English than alot of people I know. Just because they speak with an accent, don't assume they're not going to understand you what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare. If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices