Originally Posted by ScubaSteve21:
“what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare.
If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices
”
“what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare.
If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices
”
The people who work in these call centres in India are often university graduates or highly skilled people, they are people that know when to use 'fair' and when to use 'fare'.
The internet has made the world smaller and made it possible to communicate from thousands of miles away in the same way that the Bristol office would have done with the Swindon office in the 90's !
I'm sure some of the people in the Indian call centres receive more training than the ones in the UK, from what I've heard they learn about British culture and even what times soaps are on, so they don't make outbound during East Enders etc.. Some break the desks up into regional areas so they can get used to the regional accents in the UK.
I'm sure some are good and some are bad, but they are here so stay.



