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callcentres from india
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James Clayton
26-05-2006
Originally Posted by ScubaSteve21:
“what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare.

If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices

”

The people who work in these call centres in India are often university graduates or highly skilled people, they are people that know when to use 'fair' and when to use 'fare'.

The internet has made the world smaller and made it possible to communicate from thousands of miles away in the same way that the Bristol office would have done with the Swindon office in the 90's !

I'm sure some of the people in the Indian call centres receive more training than the ones in the UK, from what I've heard they learn about British culture and even what times soaps are on, so they don't make outbound during East Enders etc.. Some break the desks up into regional areas so they can get used to the regional accents in the UK.

I'm sure some are good and some are bad, but they are here so stay.
Garyo2
26-05-2006
Companies may find that the cost vs churn makes Indian calls centres non viable in the future.

From what I have seen the main function of indian call centres in the future will be admin only.

Many companies are now starting to opt out of India for voice calls. The increase is usually down to outbound sales calls rather than customer services.
Mr Cable
28-05-2006
Originally Posted by ryanwilliams479:
“No offence but if your partner or anyone is stupid enough to give details on an inbound call then tough luck.”

Erm, No offence taken because my partner is not stupid enough to confirm any details on an inbound call.

If you read my post you would see HE asked THEM to confirm some details - and they couldn't so he hung up.

I agree completely though, people shouldn't be duped into giving their details out but the much more henious crime is to fraudulently pose as someone else and try to cheat someone in the first place.

I'm not dissing Indian Call Centres. I'm not dissing (most) telesales.

What I AM objecting to is the crooked outbound centres that are blatantly breaking the law and causing chaos with peoples credit ratings (for a start).
mattworld
28-05-2006
Hopefully the outbound mobile phones call centres (the bad ones anyway) will be a thing of the past soon. Mobile operators are starting to get tough on them. T-Mobile now has a blanket ban on all of them, Orange is introducing new regulations that they all must follow & 3 Three terminated its contracts with a few retailers believed to be mainly outbound contact centres. Don't know if it will be enough though.

http://www.mobiletoday.co.uk/artman-...cle_1483.shtml
http://www.mobiletoday.co.uk/artman-...cle_1378.shtml
http://www.mobiletoday.co.uk/artman-...icle_894.shtml
bingledee
29-05-2006
Originally Posted by ScubaSteve21:
“what I dont like is that companies are paying Indian operator 3rd world wages, but yet continue to charge paying customers full UK charges - that is not fare.

If companies are going to outsource to foreign companies and neglect their Customer Service, whether that be through poor communication or less training, then we in the UK should not be paying full UK prices

”


Thats not strictly true either, the cost of having a mobile phone has reduced dramatically over the past few years. Remember only 5 or 6 years ago the amount of inclusive minutes was minimal, and the cost per minute was ridiculous... Cutting costs in other areas by transferring Customer Service operations to India has partly contributed to this... These kind of cost savings are in part demanded by shareholders who always want to see an increased profit margin against their investment...
RYPW
02-06-2006
Originally Posted by Mr Cable:
“Erm, No offence taken because my partner is not stupid enough to confirm any details on an inbound call.

If you read my post you would see HE asked THEM to confirm some details - and they couldn't so he hung up.

I agree completely though, people shouldn't be duped into giving their details out but the much more henious crime is to fraudulently pose as someone else and try to cheat someone in the first place.

I'm not dissing Indian Call Centres. I'm not dissing (most) telesales.

What I AM objecting to is the crooked outbound centres that are blatantly breaking the law and causing chaos with peoples credit ratings (for a start).”

My apologies. I think we all agree though that we all hate telesales calls. I bet even those who work in telesales hate getting calls from other companies.
tom_p1980
02-06-2006
Originally Posted by hardtarget:
“i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!!
are we charged for these calls?
thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!!
n the end she goes that if i have any friends who she can call,
i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off”

I believe you did the right thing, I get calls like this every day, and I don't see why I should get my number blocked or whatever people do to stop them ringing me, at the end of the day these people should not be cold-calling me regardless if they from India, China, Iraq or Mars.

They are out to try and make as much money from you as possible, by any means neccesary (including deciet) so why shouldn't you mouth off at them? you shouldn't be deemed a rasict because you have a backbone, unless you used racist language then thats a different story.

These callcentre people don't give a toss about you, they are just after your money and I for one agree with what you did.

These cretins rang me on Wednesday afternoon so I put the phone down on the side, sat in my chair and turned up my TV and watched 10 mins of it before checking they were still there thankfully they were not.
tom_p1980
02-06-2006
Originally Posted by samsawhney2005:
“Im actually pretty appalled by the way ur trying to justify thinking someone`s accent is funny or sarcastic...fair enough u don`t want their product, and yes they work to dodgy scripts which make things difficult for them and us...

I just think u`ve done very little to help your matter backtracking on comments u`ve made, and on top you have a pop at other ds memebers who question the validity of your comments

for the record i highly doubt an indian call centre member from any company would ask you if u speak hindi or urdu, as under terms and conditions of telephoning the uk at least, under current laws governing the recording of telelphone calls, that seller would be at the very least breaking the terms of his / her employment as technically they could be telling you anything through communicating through another language.

On top of that, if u made any sort of sarcastic comments about someone`s accent all it proves is what a sad little existence u have.

I know u will be back on and having a pop, the difference is, unlike that call centre agent who u can put the phone down on after abusing her, not many people on this forum or in society in general will stand by quietly and listen to your attempts to get a kick from such childish behaviour.”

Ive had a bloke ring me and sounded like Apu from The Simpsons, and a weird dutch sounding guy that sounded like Goldmember.
RYPW
02-06-2006
Cold calling is a bitch we all suffering but when its us calling them like a customer service is there any need to be rude? If they are crap hang up and call again and hopefully you'll get someone better.

But i agee with you all about about cold calling they are a bunch of money grabbers who will simply lie to you to get your money.
hardtarget
02-06-2006
Originally Posted by samsawhney2005:
“Im actually pretty appalled by the way ur trying to justify thinking someone`s accent is funny or sarcastic...fair enough u don`t want their product, and yes they work to dodgy scripts which make things difficult for them and us...

I just think u`ve done very little to help your matter backtracking on comments u`ve made, and on top you have a pop at other ds memebers who question the validity of your comments

for the record i highly doubt an indian call centre member from any company would ask you if u speak hindi or urdu, as under terms and conditions of telephoning the uk at least, under current laws governing the recording of telelphone calls, that seller would be at the very least breaking the terms of his / her employment as technically they could be telling you anything through communicating through another language.

On top of that, if u made any sort of sarcastic comments about someone`s accent all it proves is what a sad little existence u have.

I know u will be back on and having a pop, the difference is, unlike that call centre agent who u can put the phone down on after abusing her, not many people on this forum or in society in general will stand by quietly and listen to your attempts to get a kick from such childish behaviour.”

and what is this post meant to prove?
am i meant to have a guilt trip?
and she did ask me if i spoke hindi or urdu cos i have a asian sort of accent,
so there go your current laws
samsawhney2005
03-06-2006
it aint meant to prove anything...u`ve pretty much done that yourself by backtracking on most of what u`ve said as it is.

Fact is im not bothered about guilt tripping you into anything - im not hot on call centres my self, in fact i think cold callers etc are no more than time wasters.

It was more about the language u used. Read back the first post..u clearly stated u had abused the person. The laws etc are not mine, they are set to make all good companies abide by codes of practice. And if it was the case the person calling attempted to sell you anything in another language, well as many have said it makes them a good example of a bad sales company.

I was more annoyed by your attitude in coming online and stating u had abused someone - i find that pretty sad that u were trying to get people to agree it was a funny thing or the right thing to do. If in the same way u get someone approaching u in the street selling u something or doing market research would u abuse them?

Id like to think u might say no and walk away, or even ignore them. End of the day, just as u voiced your opinion on this forum, so did i...i just took offence to your comments about the caller.

And no she`s no relation to me...but as stated earlier on the forum the way of the world is that nothing is perfect buddy..we want cheaper calls and more access to the latest gadgets...and to make the savings such callcentres are being set up abroad. Thats the global economy and open market world we are living in, and fact is there will be companies that do cut corners with crappy outfits trying to scam us.

Im all in favour of shutting down the companies. And yes some of them do employ a fair few dodgy salespeople who will try to rip u off - only 2day i had two calls from seperate companies in india selling 3g contracts, and both times i just made it clear i was not happy with the calls, and after a short question and answer about who they were, and who the companies were, it seemed to put them off the scent.

I just feel when it comes to people, abuse is the lowest form of intelligence...put the phone down if they bug u that much.
hardtarget
04-06-2006
honestly,

i was originally posting to see if anyone else had been recieveing these calls and if these are the ones where you listen and you're charged,

and i ended up typing in what i did,
so i didnt exacty come here to say that,
it just kinda slippedout,
my actual question hasnt still been answered,
do u get charegd for listening to these calls?
mattworld
05-06-2006
erm no, you aren't. They called you after all.
bingledee
05-06-2006
[quote=hardtarget]honestly,

i was originally posting to see if anyone else had been recieveing these calls and if these are the ones where you listen and you're charged,

and i ended up typing in what i did,
so i didnt exacty come here to say that,
it just kinda slippedout,
my actual question hasnt still been answered,
do u get charegd for listening to these calls?[/
QUOTE]

an amazing attempt to try and deflect your comments in the first place.... good effort
BAC_Plymouth
05-06-2006
Originally Posted by James Clayton:
“The people who work in these call centres in India are often university graduates or highly skilled people, they are people that know when to use 'fair' and when to use 'fare'.

The internet has made the world smaller and made it possible to communicate from thousands of miles away in the same way that the Bristol office would have done with the Swindon office in the 90's !

I'm sure some of the people in the Indian call centres receive more training than the ones in the UK, from what I've heard they learn about British culture and even what times soaps are on, so they don't make outbound during East Enders etc.. Some break the desks up into regional areas so they can get used to the regional accents in the UK.

I'm sure some are good and some are bad, but they are here so stay.”



Well Said James
stud u like
05-06-2006
I answered a friends phone the other day and some Indian chappy from Toucan phoned.

He seemed to know a lot about my friends phone line,so I kept saying "this is a private line and you should not be privy to personal information".

He soon got fed up and hung up on me.
The Severn Bore
05-06-2006
Well I am fed-up of these companies that transfer their call centres to India at the expense of British peoples jobs.It may save the company money but do we the customers benefit from these savings? I don't think so.
I recently had to call the Lloyds TSB call centre and I spoke to someone in India for the best part of 30 minutes who hadn't got a clue what I was on about and in the end transferred me to someone in the UK who dealt with my enquiry within minutes.
When is someone going to stand-up for our jobs for goodness sake?
bingledee
05-06-2006
Originally Posted by The Severn Bore:
“Well I am fed-up of these companies that transfer their call centres to India at the expense of British peoples jobs.It may save the company money but do we the customers benefit from these savings? I don't think so.
I recently had to call the Lloyds TSB call centre and I spoke to someone in India for the best part of 30 minutes who hadn't got a clue what I was on about and in the end transferred me to someone in the UK who dealt with my enquiry within minutes.
When is someone going to stand-up for our jobs for goodness sake?”


as i mentioned earlier... we have seen a benefit of part of the costs, we get far more minutes and cheaper calls now than we did 5 years ago.. Am all for jobs staying in the uK obviously, but for years different markets have slowly started to move away, remember the clothing industry that supplied major British High Street names all mved abroad and the jobs havent returned since, yet the shareholders of all these companies seem to be doing pretty well....
Garyo2
06-06-2006
o2 don't have any call centres at all in India (that speak to people), so it is not just the emlpoyment of Indian call centres that have helped to reduce prices in the mobile world.
sabreuk1975
06-06-2006
Originally Posted by sitalchauhan:
“Ok... that was a bit harsh. You could have just said you are not interested or tell them not to call you back instead of wasting 40 minutes of your own time and their's.

Did you really get that much satisfaction from abusing that woman that you had to come here and brag about it?

Sad...”


I agree Hardtarget is/was out of order and should have just hung up and not abused this woman - unless she was making fun of his white trakkies, burbery scarf and his bling!

peckhamlad
07-06-2006
Originally Posted by hardtarget:
“i been reading about orange callcentres from india here recently but today i got a call about pay monthly deals from there!!
are we charged for these calls?
thing is i kept her on for about 40 minutes lying to her and faking it that i cant understand her and making her explain about 10 things all over again!!
n the end she goes that if i have any friends who she can call,
i just staretd swearing at her and she just didnt know what hit her asking for an apology and i told her to f off”


you sad fool
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